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Embassy Suites by Hilton Birmingham-Hoover

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Embassy Suites by Hilton Birmingham-Hoover
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757 Reviews from our TripAdvisor Community

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Showing 749: English reviews
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Auburn, Alabama
Reviewed yesterday NEW

Terrible experience w/being trapped- no one could tell us anything, and didn't seem concerned. We had to tell them to call fire dept bc I was having a panic attack(which I was) to get us out. After this, no follow up from hotel staff/mgt whatsoever! No call or email apology, nothing. So disappointed, I expected far better.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank aumom2017
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.

Rogers, Arkansas, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 17 September 2016 via mobile

On our way to the beach, we stopped at the Hoover Embassy Suites to spend the night. The staff was awesome and extremely welcoming, so much so that my wife went back to the receptionist and complimented her on her exceptional attitude and demeanor. The facility is relatively new and distinctly different from traditional Embassy Suites. Our two room suite...

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Helpful?
1Thank Jerry M
About Hotel's Favourite Review
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you all enjoyed your stay and we are looking forward to your return. Thank you for your good review of our hotel the Embassy Suites by Hilton Birmingham-Hoover.

Collierville, Tennessee
Reviewed 2 days ago NEW

I loved this hotel. They rooms were great. They were very clean and the staff was awesome.... from the front desk manager to the man who made my omelette, everyone was welcoming. I will stay here again!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 325danac
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We are glad you felt welcomed here at the Embassy Suites by Hilton Birmingham-Hoover. Thank you for your good review and we look forward to hosting you in the future.

Tuscaloosa, United States
Reviewed 2 days ago NEW

The Hilton Brand is getting bad reviews because of the low class of people that is staying there. We loved the Hotel room, the wonderful service we received from Vanessa who works the front desk. The Grill and Bar dining experience was fantastic. The Hotel staff and room gets an A. The experience gets a B-. Too many unruly children...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank pearlenac
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and apologize that you were disappointed. We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as...

Celebration, United States
Reviewed 5 days ago NEW

Stains on furniture, lack of cleanliness, rooms are out dated and look tired. Always have good experience at Embassy Suites, however this hotel is not well kept, furniture had lots of stains from who knows what. Bathrooms felt dirty and unclean. Overall cleanliness was below standard. I would not recommend this hotel to anyone, they have a lack of standards.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank rogerbF3327BG
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and apologize that you were disappointed in the condition of your guestroom. We hope we can have another chance and stay here at our hotel, if your travels bring you back to our area in the future.

Fayetteville, Georgia
Reviewed 1 week ago

Great location, shopping food! Happy hour, breakfast, clean. New concept for this brand. Front desk staff was always great, smiling and offering help. They worked a lot of hours. Will definitely bring my family for a weekend in the Ham!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank LCO2016
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

We look forward to hosting you and your family in the future here at the Embassy Suites by Hilton Birmingham-Hoover. Thank you for such a good review and complimenting our staff.

Charlotte, United States
Reviewed 1 week ago

Great hotel, very clean. Breakfast buffet is outstanding. Hotel offers a shuttle service to and from airport and to the mall and other restaurants in the area. Entire staff is very accommodating. Highly recommend.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ronnie B
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for your good review and for recommending our hotel the Embassy Suites by Hilton Birmingham-Hoover to others. We hope to be hosting you again in the future.

Elizabethtown, Kentucky
Reviewed 1 week ago via mobile

We had a wonderful time at your hotel on our recent 3-night stay. Colley checked us in and found us just the type of connecting rooms we wanted. He was very helpful and welcoming throughout our stay. It was great to meet the general manager and see his continued presence during our stay. Corey served us dinner and ensured that...

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Helpful?
Thank 104eileenr
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

You are always welcome back to stay here at the Embassy Suites by Hilton Birmingham-Hoover. Thank you for such a good review and we are glad you enjoyed your stay.

Columbus, Mississippi
Reviewed 1 week ago

This was a birthday trip for my wife. We love to travel to this place as a family. The kids love the indoor pool. Great atmosphere and good food for the manager's reception. We would definitely go back to this place.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Charles G
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for bringing your wife on her birthday. We are glad you and your family enjoyed your stay here at the Embassy Suites by Hilton Birmingham-Hoover and look forward to seeing you again. Thank you for your good review.

Madison, Alabama
Reviewed 1 week ago

Typically Embassy is great but this particular location let me down on this night. My room was hot & I could not get the air to work. I called from desk & explained the concern, tried to tough it out & ended up calling back where I was explained that maintenance had gone & there was nothing they could do....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank murry82
KanaHotelGroup, Manager at Embassy Suites by Hilton Birmingham-Hoover, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job. The next time you have the opportunity...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
New Embassy Suites built in Design Option Three offers all Embassy Suites core amenities while preserving energy and space. Contemporary new suites have natural light in both the bed room and living room and the privacy of our tower structure. ... more   less 

Additional Information about Embassy Suites by Hilton Birmingham-Hoover

Address: 2960 John Hawkins Parkway, Birmingham, AL 35244
Region: United States > Alabama > Birmingham
Price Range: €133 - €247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Birmingham-Hoover 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Embassy Suites Birmingham-Hoover Hotel Birmingham
Hotel Style:
#8 Romantic Hotel in Birmingham
#10 Business Hotel in Birmingham
#11 Family Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Birmingham-Hoover staff and other travellers.
5 questions
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Questions? Get answers from Embassy Suites by Hilton Birmingham-Hoover staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the second floor as the windows have a roof/wall view and spotlights directly outside.”
kayjr52, 19 Mar 2017 | Read review
“Stay away from 311!!”
850sallyq, 1 Mar 2017 | Read review
“Hilton offers room pre-section for self check in back of the hotel is a wooded area room was quiet”
533nigela, 24 Feb 2017 | Read review
“Select a room that is NOT facing the highway.”
Napunani, 28 Dec 2016 | Read review
“We were next to the elevator and noisy ice machine but it was completely quiet in our room. Good news to light sleepers like me.”
TCnTN, 27 Dec 2016 | Read review
5 of 5