Avenida das Nacoes Unidas 13301 Brooklin, Sao Paulo, State of Sao Paulo 04578-000 Brazil
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What is Travellers’ Choice Best of the Best?
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#12 of 501 hotels in Sao Paulo
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Located in the heart of the Berrini area, this 5-star hotel offers a full-service SPA, 2 swimming pools, a gym and views of the Estaiada Bridge. Rooms are stylish, spacious and contemporary, featuring extensive work area and cutting-edge technology. Each room features a spacious bathroom with invigorating rain shower and deep soaking tubs. The Grand Hyatt features several restaurants which serve Japanese and Brazilian cuisine.
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Property amenities
Free private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Infirmary
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Flatscreen TV
Extra long beds
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
City View
Languages Spoken
English, Spanish, Portuguese
Hotel links
Location
75Somewhat walkable
Grade: 75 out of 100
294Restaurantswithin 1 km
15Attractionswithin 1 km
Contact
Avenida das Nacoes Unidas 13301 Brooklin, Sao Paulo, State of Sao Paulo 04578-000 Brazil
Name/address in local language
Getting there
Car HireSee all Sao Paulo car hire
5416Reviews29Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Popular mentions
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After several bad experiences in São Paulo, I finally found Grand Hyatt. The hotel has modern infrastructure, comfortable and spacious rooms. The staff is always trying to provide an excellent stay, looking to satisfy all special requests. The restaurants have great choice, including sushi, and breakfast has excellent choice. Either for business or for leisure this is my hotel of choice!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 1 week ago
Hello Paula, thank you very much for the time to post your review! I am very happy to read that you enjoyed your recent stay with us. Also great to read that the team took good care of you. We will share your comments with everybody here and hope you have a chance to return for another visit soon! Grand Hyatt São Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel, attentive staff, interesting design everywhere. Location is not great, i.e. no restaurants, bars or convenience stores nearby, something that gets amplified by the fact that the only on-site store is Granado (soap & parfum - they provide the hotel's amenities). Restaurant and bar both close at 11:00pm and then you get stuck with a wine list that features precisely three (3) reds. One of them is Argento Malbec (Argentina) which I did order and, quite sincerely, wouldn't want my worst enemy to have it. Wine was clearly chosen because Food & Beverage staff are friendly with the Brazilian distributors or got bribed by them. For something that is 1 in 3 it is VERY, VERY BAD. One more thing: walls are paper thin. You'll be delighted if the room next door is occupied by a couple busy at work but disgusted (as I was) by the sound of someone noisily defecating at 7:00am. …
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 1 week ago
Hello, thank you very much for your review! I am happy to read that you enjoyed your stay with us, especially the staff interactions. However, I am sorry for the unsatisfactory experience with our restaurant. We greatly appreciate any feedback and are reviewing the matter internally in order to deliver a fully harmonious experience to all our dear guests. I hope you have the opportunity to visit us again soon! Thanks again, Grand Hyatt Sao Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at the Grand Hyatt Sao Paulo was overall amazing. From the check-in process, the room and the food nothing was missing; one of the best customer service experience in São Paulo. I strongly recommend this hotel and will be back soon.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 1 week ago
Hello, thank you very much for your time to post your review! We are very happy to read that you enjoyed your recent stay. We will share your comments with the team, and hope you have a chance to return soon! Thank you, Grand Hyatt São Paulo.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel facilities, spacious and comfortable rooms, great spa. The room I stayed in has a wonderful view of the bridge. I’ve noticed that the check-out process can be time consuming due to the large number of guests and few receptionists
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 1 week ago
Hi Janice, thank you so much for your rating and comments! I'm glad you enjoyed your stay with us, especially the view, which is really wonderful. We will share your comments with the team and hope you will be back soon. Thank you, Grand Hyatt Sao Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was friendly. Clean hotel, very good breakfast. Restaurant is a bit expensive. Conveniently located close to shopping Morumbi, and several office complex buildings. Granado products at the bathroom are really good.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 1 week ago
Hello Renata, thank you very much for your time to post your review! We are very happy to read that you enjoyed your recent stay. We will share your comments with the team, and hope you have a chance to return soon! Thank you, Grand Hyatt São Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was clean and staff were friendly when engaged. The hotel seemed to struggle when I asked for menial items like Ice, extra water, etc. or maybe it was because they were busy the day I checked in. The location of the hotel is good and I love the view of the bridge from my room. However, given I was charged R150 to have a guest visit my room, I will definitely think twice about staying here when I know the JW Marriott just opened literally down the street.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 1 week ago
Hello, thank you very much for your feedback. We are happy to read that you enjoyed your stay but sorry that we did not meet your expectations in everything. Your feedback is appreciated and allows us to improve our services. We hope to welcome you back some day to "wow" you with a great experience. Thank you, Grand Hyatt São Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall excellent stay and very courteous staff. Food and beverages of a very high standard, spa and gym good, room excellent and comfortable. Small areas for improvement: breakfast and dinner service - long waits for order taking and getting ordered beverages. Requests to the main reception desk had to be repeated several times before being attended to, not up to standard. Rooms are not very well isolated for the noise, but my neighbours were quiet so this did not matter. Outside noise was well isolated. But all in all a very good experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 1 week ago
Hello, thank you very much for the comments! We are happy to read that you enjoyed your stay with us and we apologize for the failure. This really is not the standard of service we value. We are going to work with our team so that failures like this do not happen again. Thank you for sharing your opinion with us as it gives us the opportunity to improve our products and services. We hope you can come back soon! Grand Hyatt São Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our fourth time at the Grand Hyatt and the service is always very consistent. We feel at home there! Perfect combination, great staff, facility is beautiful, location is great, close to everything and easy in and out access to the highway.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 15 Dec 2022
Hello, thank you very much for the comments. We are happy to see that our team delivered the experience it deserves. We will share your compliments with the team and hope you will return soon! Grand Hyatt Sao Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Despite football distraction for the staff, the staff paid attention. The bedroom furniture, while good, is getting dated. The breakfast seems to have been trimmed a little. I missed the hot oats/porridge and avocado for my toast. But, despite that, Hyatt in sao Paulo is one of the beh good places to stay
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: November 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 15 Dec 2022
Hello, thank you very much for your rating and comments! We take notes of all your comments and share them with the team to work out the best solutions. We hope you come back often! Grand Hyatt Sao Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The last time I was at this property was in 2020. Well, I came back again to support an event. The property is still that 5-Star Gem! I can't say enough how well this property is operated. They put their guests first before profit. I've seen it and I also had the pleasure of sitting down with the co-owner and talking about the Formula 1 race that I will be supporting 11/11-11/13. Unfortunatly, I couldn't extend my stays due to the property being at 100% occ. But, I will be back next year 3x..
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Date of stay: November 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Grand Hyatt São Paulo, Marketing at Grand Hyatt Sao Paulo
Responded 18 Nov 2022
Hello, thank you very much for the time to post the review! We are very happy to read that you enjoyed your recent stay with us. We will share your comments with the team, and hope you have a chance to return soon! Thank you, Grand Hyatt São Paulo.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$159 - US$251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt sao paulo hotel sao paulo, sao paulo grand hyatt, hyatt sao paulo, sao paulo hyatt
LOCATION
BrazilState of Sao PauloSao PauloItaim Bibi / Pinheiros
NUMBER OF ROOMS
467
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Claim Your ListingGRAND HYATT SAO PAULO - Now €169 (Was €̶1̶7̶8̶) - UPDATED 2023 Reviews
Frequently Asked Questions about Grand Hyatt Sao Paulo
Which popular attractions are close to Grand Hyatt Sao Paulo?
Nearby attractions include Morumbi Shopping (0.8 km), Market Place Shopping Center (0.6 km), and Nespresso Boutique Morumbi Shopping (0.8 km).
What are some of the property amenities at Grand Hyatt Sao Paulo?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Grand Hyatt Sao Paulo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Sao Paulo?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Sao Paulo?
Yes, free private parking nearby, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Grand Hyatt Sao Paulo?
Conveniently located restaurants include Coco Bambu, Johnny Rockets, and Pobre Juan Morumbi Shopping.
Are there opportunities to exercise at Grand Hyatt Sao Paulo?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Sao Paulo have airport transportation?
Yes, Grand Hyatt Sao Paulo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Sao Paulo?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Sao Paulo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Sao Paulo?
The staff speaks multiple languages, including English, Spanish, and Portuguese.