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Pestana Sao Paulo

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Room & Suite (283)
Dining (61)
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Overview
  • Excellent20%
  • Very good40%
  • Average25%
  • Poor9%
  • Terrible6%
20 Feb 2018
“Good value but not the best experience”
1 Jun 2017
“Outdated and very noisy.”
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (920)
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1 - 5 of 62 reviews
Reviewed 20 February 2018

The Pestana Sao Paulo is not the worst hotel I have stayed in but it is short on service. You have free internet but it is so slow that you cannot stream any news program or watch a YouTube video. The room is very spacious...More

Thank Hendrik v
Response from Pestana S, Manager at Pestana Sao PauloResponded 11 March 2018

Dear Mr Hendrik Thanks for choosing Pestana Sao Paulo Hotel and for sharing your experience with us. However, we regret not having reached all of your expectations . We will be analyzing the situations and take whatever actions are necessary to correct the errors and...More

Reviewed 1 June 2017 via mobile

I only spent one night at this hotel and really regret it. The hotel seems to be outdated, badly furnished, and worst of all, I could hear every word my neighbours were saying even though they were speaking softly, and the elevator made it sound...More

1  Thank HVillar
Response from pestana, Gerente geral at Pestana Sao PauloResponded 2 June 2017

Dear Mr. HVillar, Warm Regards from Pestana São Paulo Hotel. Thank you so much for staying with us whilst your recent visit to Sao Paulo. Please do accept our sincere apologies regarding our services and structure. Be aware that your comments will be shared with...More

Reviewed 8 February 2017

The hotel is well located, a few minutes from downtown and 15 minutes to the Ibirapuera but it coud be better for a business hotel. The high speed internet is less than 1MB for download and 0.6MB for upload. If you have serious work to...More

2  Thank djalmabritto
Response from pestana, Gerente geral at Pestana Sao PauloResponded 20 February 2017

Dear Djalmabritto, Warm Regards from Pestana Sao Paulo Hotel Team and we truly hope you are fine. In reference to your stay at our Hotel, we would like to thank you for taking your time to evaluate our Hotel. Every detail will be checked and...More

Reviewed 18 January 2017

this hotel is a disaster.they give me a room w flyes,the frigobar was driping water ,the bathroom was dirty.they make me wait 5 hour to change me to a room.they have a coffee machine w wather all dirty no capsulas. the other room was not...More

1  Thank ladymaria11
Response from pestana, Gerente geral at Pestana Sao PauloResponded 19 January 2017

Dear Ladymaria11, Warm Regards from Pestana Sao Paulo Hotel Team and we truly hope you are fine. In reference to your stay at our Hotel, we would like to extend our sincere apologies. Bear in mind that this is not our standards and we will...More

Reviewed 19 November 2016 via mobile

The Pestana certainly has potential, but after my 4 day stay I can honestly say they underperformed. My biggest gripe with this hotel is the beds. I called ahead and requested a king size bed. When I got to my room, I had a king...More

1  Thank Todd G
Response from pestana, Gerente geral at Pestana Sao PauloResponded 22 November 2016

Dear Mr. Todd G, Thank you for choosing Pestana Sao Paulo Hotel for your recent stay! Our Guests reviews are very important to us in order to guide our efforts, for that we thank you for giving us such a detailed evaluation of our services...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Indoor pool
Details
Price range
US$68 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Spa Hotel in Sao Paulo
#118 Business Hotel in Sao Paulo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$68 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Spa Hotel in Sao Paulo
#118 Business Hotel in Sao Paulo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (278)
Room & Suite (283)
Dining (61)
Pool & Beach (3)
Amenities (48)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
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Bo C
25 March 2015|
Answer
Response from Theza B | Reviewed this property |
Hotel wise, the front desk staff are bilingual. Rest of the staff can understand a little bit. Outside don't expect much help in English. You can ask front desk staff, if you have a specific destination that you need to... More
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Votes
Room Tips
"Old and Outdated hotel"
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"My room was on a high floor but it seemed to be identical to another room on a lower floor. Not much of a..."
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"High numbered rooms are quieter and better to see the view of the city."
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"find a different hotel"
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