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Comfort Hotel Downtown

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1,434 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Reviewed 6 days ago NEW

I have been to this hotel many times, as I like to stay downtown, close to many São Paulo atractions - Municipal Theather, Largo do Arouche, Praça da República. This last stay was very good, the room was clean and air conditioning working, the breakfast had all the options that you want - breads, cakes, eggs, cheeses, hams, fruits and...

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Helpful?
Thank Rodrigo N
Rio De Janeiro
Reviewed 25 October 2016

My room service took more than 30 minutes to arrive. I had to change rooms becasue the air conditioning wasn't working. I wanted to take a swim, but the pool was out of order. The surrounding neighborhood is not very safe.

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Helpful?
Thank ryanrichardh
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Mr. Ryan, First thank you for taking time to answer our survey and give us your opinion, so we can ensure our guests 100% satisfaction on all of our services. Checked in his assessment your comment. I apologize for what happened. On behalf of the team at Comfort Hotel Downtown thank you once again and we hope to soon...

Reviewed 24 October 2016

I've been at Comfort Suits Hotel a few weeks ago, and I had a problem with Choice.com and the hotel. The manager, Felipe, took the responsibility and promised me that he'd take care of it in 24 hours and that everything would be resolved and I could travel in peace. Sometimes, things get ugly with the clients because people promise...

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Helpful?
Thank Jupiara M
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Guest, Thank you for taking time to give us your opinion about our services. We were very happy with his positive review about our hotel and services. On behalf of the team at Comfort Hotel Downtown we thank you once again and we hope to soon be able to welcome you again in our venture. Best regards Rafael Coutinho...

Reviewed 23 October 2016

São Paulo is a great city, but downtown is full of homeless, crack users and pick pockets. Is that so true that all comercial places mantain itself security, not depending only of public forces. The exception is this hotel. Situated in a small and dark street, To get off the hotel is an adventure cause there is no protection. No...

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Helpful?
Thank ITrajtengertz
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Mr. Guest, Thank you for taking time to give us your opinion about our services. We were very happy with his positive review about our hotel and services. On behalf of the team at Comfort Hotel Downtown we thank you once again and we hope to soon be able to welcome you again in our venture. Best regards Rafael...

Padua, Italy
Reviewed 22 September 2016 via mobile

The hotel is located very close to metro and airport bus stations. Rooms are large, clean and with all whar you need (good wifi included). Restaurant is not too bad but for breakfast you can have a large variety of brazilian and international food. Price is in the average

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Helpful?
Thank Travelman1970_ITA
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Guest. Thank you for taking time to give us your opinion about our services. We were very happy with his positive review about our hotel and services. On behalf of the team at Comfort Hotel Downtown we thank you once again and we hope to soon be able to welcome you again in our venture. Best regards Rafael Coutinho...

Los Angeles, California
Reviewed 24 August 2016 via mobile

Arrived 8/19 at 10:30am to check in. We had made a reservation for 8/18 for a superior room and paid for it in advance. Felipe at the front desk told us check-in time is 2pm. We pointed out we had prepaid our room starting the night before and he apologized we weren't able to get there last night. That wasn't...

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Helpful?
Thank Saranger
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Mr. Guest First thank you for taking time to answer our survey and give us your opinion, so we can ensure our guests 100% satisfaction on all of our services. Checked in his assessment comments I apologize for what happened and I have made the necessary arrangements with the Department responsible for such a fact is not repeated again....

New York City, New York
Reviewed 22 August 2016

If you are looking for a cheap hotel in the center of Sao Paulo, then you found it. However, you will sacrifice smell, comfort and breakfast. The rooms had the smell of cheap cleaning fluid and the plastic pillows reminded me of a hospital. the bed was fine, but the windows looking into the back offered no view at all.

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Helpful?
Thank SalJackson
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Guest, First thank you for choosing Comfort Hotel Downtown as a lodging option in Sao Paulo and for us through your comments about your stay and our services. I'm sorry that your experience at our hotel was not at all satisfactory. Our restaurant is conducting a review of all menus and expanding their options. I'm sure that we will...

Reviewed 17 July 2016 via mobile

We really enjoyed our stay at the Comfort Hotel Downtown. The room was spacious, clean and silent! The bed is huge and very comfy! The pillows are great too! I always looked forward to breakfast as there were many choices and all food items were fresh and absolutely delicious. The staff is very well trained, polite and attentive to detail....

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Helpful?
Thank Cláudia A
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Ms.Claudia, Thank you for your available time to give us your opinion about our services. We were very happy with their positive review of our hotel and services. In the Comfort Hotel Downtown team name we thank you again and we hope soon to welcome you again in our hotel! Regards, Marcel Bicca

Belo Horizonte, MG
Reviewed 13 April 2016

The room is really nice, clean and the lining was good. They have a good variety of TV channels (cable), something I always appreciate. Internet works fine in the room, good speed and stable. It is located in the central area of São Paulo, where is very busy during the day but at night not that many people on the...

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Helpful?
Thank flaviaaramos
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Mrs. Flavia, First thank you for choosing the Comfort Hotel Downtown as a lodging option in Sao Paulo and in passing your comments regarding your stay and our services. I am sorry that your experience at our hotel was not at all satisfactory.  Our restaurant is conducting a review of all its services. I'm sure we can meet your...

Brits
Reviewed 20 February 2016

A very nice hotel in the heart of downtown.Staff very friendly and helpful.Good size well appointed room.Breakfast ok. It says the hotel is situated in the safe part of sao paulo i am not sure there is a safe part of sao paulo

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Helpful?
Thank JohnBrits
GGERALCHD, General Manager at Comfort Hotel Downtown, responded to this review

Dear Mr. John Thank you for your available time to give us your opinion about our services. We were very happy with their positive assessment of our hotel and serviços.Não received theft reports from our guests in recent months. In Comfort Hotel Downtown team name thank you again and we hope soon to welcome you again in our enterprise! Sincerely,...

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Staying in Republica

Neighbourhood Profile
Republica
Part of the historical centre of São Paulo, República was once a fancy residential area. República Square holds a craft and food fair every weekend, right by the subway entrance. Nearby, one of the neighbourhood’s main attractions is the Italian Building, where you can see the city from the 42nd floor. The Copan Building also deserves a close look, with 1,160 apartments and a huge floor area that inspired filmmakers and other artists. To get the feeling of São Paulo in the beginning of the 1900s, visit the Municipal Theatre – you will be amazed by its architecture. The area also features several galleries. República is a great area to explore during daytime, but use caution if visiting alone at night.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Comfort Hotel Downtown

Address: Rua Araujo 141, Sao Paulo, State of Sao Paulo 01220-020, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Republica
Price Range: €56 - €76 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Hotel Downtown 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Comfort Inn Sao Paulo
Comfort Hotel Downtown Sao Paulo, Brazil
Hotel Style:
#51 Romantic Hotel in Sao Paulo
#101 Business Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Hotel Downtown staff and other travellers.
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Questions? Get answers from Comfort Hotel Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take your own private safe guard to leave at night”
 of 5 bubbles ITrajtengertz, 23 Oct 2016 | Read review
“position of hotel good during the day be very carfull at night”
 of 5 bubbles JohnBrits, 19 Feb 2016 | Read review
“Ask about room on high floor. Always silent and less disturbed. AC working well. TV - only Brazilian.”
 of 5 bubbles Grzegorz_Dymon, 11 Feb 2016 | Read review
“Insist on a room with windows that open, and nothing that backs out onto the rear part of the building.”
 of 5 bubbles 68alexc, 21 Feb 2015 | Read review
“My best tip to get a good room: stay elsewhere”
 of 5 bubbles edderdz, 21 Jun 2011 | Read review
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