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Sofitel Guaruja Jequitimar

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1,568 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Geneva
Reviewed 22 June 2016

You can't fault the setting and the facilities, on paper. In reality it is in mediocre hands and the service and management do not match with the rest. The prices subsequently are out of proportion. I visit every 2 years and it really is a shame. Sofitel, please fix this for next time, we know you can.

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Helpful?
Thank CoffeeHans
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. CoffeeHans, Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Reviewed 17 June 2016

NIce place for resting. Not so far from Sao Paulo so it's a good option for a weekend. All facilities are well maintened. It's on the beach so yo are 2 steps away from the sea. People from the hotel is very kind, as you expect in a hotel like this.

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Helpful?
Thank Jaime C
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Jaime, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Espoo, Finland
Reviewed 9 June 2016

Our company had a sales conference here in June 2016. As the hotel is a Sofitel, I had high expectations. Well. The hotel is shabby, rooms are dirty (floor, bathroom, sofa, etc.), there is mold and mildew in shower, toilet clogs at just about every use, electrical curtains don't work, food is what you normally get at three-star hotels in...

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Helpful?
Thank T U
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. / Mrs. T U, Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Sao Paulo, SP
Reviewed 18 May 2016

Very good location, just on the beach, confortable and large rooms, nice shower, rooms with beach and sea view, not all rooms, excelente service, and the quality of mils and deserts is a surprise considereing this class and size of hotel

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Helpful?
Thank Diogo N
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Diogo, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Philadelphia, Pennsylvania
Reviewed 10 May 2016

We stayed here for a week in late April, and were delighted with the lovely property, the warmth and hospitality of the staff. Although our Portuguese is non-existent, hotel personnel went out of their way to accommodate us. The pool is huge and perfect temperature! The Brazilian sun can be scorching, but having the ocean/pool right there was definitely soothing....

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Helpful?
Thank Scrabblemom
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mrs. Scrabblemom, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Sao Paulo, SP
Reviewed 4 April 2016

We have visited this hotel 3-4 times in the past year or so and frankly like it. Our kids love the pool and the beach. They join in the kids club when they feel like it. The food is good and the staff in the restaurant do try to do their best for you. The service at the pool is...

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Helpful?
Thank RAJ_LAKH
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review
Google Translation

Dear Mr., Mucho le agradecemos los comentarios referentes a su estadía en el Sofitel Jequitimar Guaruja. Siempre es muy importante...

Sao Paulo, SP
Reviewed 30 March 2016

Wonderfull infra structure. Perfect service, a kid's club that is awesomely equipped and runned by a very efficient and well trained staff. Overall, perfect for families. Minor issues: dinner could be very expensive inside one of the two restaurants that are opened for dinner. At the bar, you will have some options, like sandwiches, and they have a reasonable Japanese...

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Helpful?
Thank marcel0barp
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Marcelo, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

London, United Kingdom
Reviewed 30 March 2016

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1Thank santryman
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Mexico
Reviewed 3 March 2016

The reception was really bad and the receptionist not very "service minded". The hotel building itself is a worn down 4-star hotel. The beach area and pool was no more than a 2 or 3 star hotel, none/poor service, dirty old plastic sunbeds without matresses. The food was really bad and the service kind but they got all the orders...

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Helpful?
Thank Karolinalv
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mrs. Karolina, Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Sao Paulo, SP
Reviewed 29 February 2016 via mobile

This is the second review I do on this hotel and unfortunately my rate decreased from 5 to 3 starts. Although they have a good infrastructure, the service has been steadily decreasing. It took me 1,5 hs. to check-in (same time as the trip from São Paulo to Guaruja). When I made a complain the answer was they could not...

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Helpful?
Thank Wilsonfaria
SofitelJequitimarBr, Gerente at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Wilson Faria, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sofitel Jequitimar Guaruja is a 5 star hotel in Guaruja, located 130 km from Sao Paulo International Airport and 90 km from Congonhas Airport. Surrounded by the Atlantic Forest, in the Pernambuco Beach, the most charming Guaruja Beach in Sao Paulo, Brazil. The hotel offers 301 rooms and a Spa. A dream holiday location for couples and families, this hotel in Guaruja also features a major convention centre for events of up to 1,600 guests. ... more   less 

Additional Information about Sofitel Guaruja Jequitimar

Address: Avenida Marjory da Silva Prado, No 1100 | 1100 Lote A - Praia de Pernambuco, Guaruja, State of Sao Paulo 11444-000, Brazil
Region: Brazil > State of Sao Paulo > Guaruja
Price Range: €208 - €644 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Guaruja Jequitimar 4.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Sofitel Jequitimar Guaruja Hotel Guaruja
Sofitel Guaruja Jequitimar Brazil - Sao Paulo
Guaruja Sofitel
Hotel Style:
#1 Spa Hotel in Guaruja
#2 Romantic Hotel in Guaruja
#3 Family Hotel in Guaruja
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Guaruja Jequitimar staff and other travellers.
18 questions
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Questions? Get answers from Sofitel Guaruja Jequitimar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with view of the beach.”
 of 5 bubbles SilvioT, 29 Sep 2016 | Read review
“Sea view rooms of course”
 of 5 bubbles CoffeeHans, 22 Jun 2016 | Read review
“Ask for a room with view to the ocean (little bit more expensive)”
 of 5 bubbles 809jaimec, 17 Jun 2016 | Read review
“to ask a room in a central building, higher floor and with sea view.”
 of 5 bubbles diogon960, 18 May 2016 | Read review
“Don't come here unless you pay less than 50 USD per night”
 of 5 bubbles Karolinalv, 3 Mar 2016 | Read review
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