We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews shopping mall great hotel in a great location nice mall rooms are beautiful the breakfast area modern decor latin america people watching business trip large bed top floor comfortable hotel nice room restaurants and bars toilet paper late at night mini bar
Great location in restaurant and bar district. Upgrade well worth it as still very affordable. Good room size and very comfortable bed. Deborah at check in reception is outstanding. Excellent English and super efficient. Thank you!More
Response from FrancineB122, Guest Service Supervisor at Sheraton Porto Alegre HotelResponded 2 weeks ago
Thank you for choosing Sheraton Porto Alegre Hotel and for your kind review!
We are committed to delivering an exceptional experience and are always brainstorming creative ways to meet and hopefully exceed the expectations of our guests.
We have shared your compliment with...More
This hotel is certainly among the best (if not the best) in Porto Alegre. That's both a statement on the lack of quality hotels in the market and on the general good quality of this hotel. I'm not a fan of the Sheraton brand, in...More
Response from Francine B, Guest Service Supervisor at Sheraton Porto Alegre HotelResponded 9 September 2018
Thank you so much for your review. It is with great satisfaction and happiness that we welcome your kind comments on our property.
We are committed to providing a memorable stay and are always brainstorming creative ways to exceed the expectations of our...More
Maybe I am the exception, but my experience in this hotel was horrible. Let me list all the things that happened: early arrival was not noticed despite indication, room not ready, was forced to take a room in the club lounge against twice the price...More
Response from Alejandro I, General Manager at Sheraton Porto Alegre HotelResponded 26 August 2018
Thank you for choosing Sheraton Porto Alegre Hotel, I was concerned after reading your review and have already shared your feedback with our management in order to prevent the kind of issues that happened during your stay.
Please accept our apologies for having...More
The rooms are terrific, large spaces with outstanding panoramic views of the city below. The attached shopping center and nearby restaurant district only enhanced the package. The hotel Club is worth it because the hotel bar is underwhelming.More
Response from Alejandro I, General Manager at Sheraton Porto Alegre HotelResponded 4 July 2018
Dear guest, thank you for your review and appreciations, be sure that we will keep on improving our services to provide a memorable experience to our guest and clients. I will share your feedback with our staff to maintain our level of service and we...More
All amenities present. Friendly staff, Staff really tries to meet all your needs, that is fantastic. Has nice lobby bar. Very expensive prices though, as are the mini bar items' prices, so these are best avoided. Safely located at/in the Moinhos Shopping. Good breakfast. taxi...More
1 Thank Olaf1965
Response from Alejandro I, General Manager at Sheraton Porto Alegre HotelResponded 28 May 2018
Dear Mr Olaf, thank you for your kind words regarding our service, I will share with our staff those points on which we need improvements in order to continue pursuing a high level of services and continue being a reference in Porto Alegre.
Sheraton Porto Alegre Hotel is a contemporary hotel in Porto Alegre, Brazil offering easy access to Porto Alegre Public Market and São Pedro Theatre. We also place guests just 7 km from Estádio Beira-Rio stadium. …MoreEnjoy our ideal location and our great amenities, including Guestroins with Wi-Fi and mini refrigerators. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.