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Wish Serrano Resort & Convention

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#18 of 54 Hotels in Gramado
Certificate of Excellence
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Wish Serrano Resort & Convention
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2,392 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Denver, Colorado
Reviewed 1 November 2016

Recently attended a conference which was very well coordinated for the most part. Appreciated the consideration of the staff. I was placed in a suite and I have to say, this was probably the nicest room I have ever stayed in while traveling for business. There was a lot of rain plus was very busy working BUT friends told me...

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Helpful?
Thank Yolanda G
Forfar
Reviewed 26 October 2016

Attended a conference at the resort. There rooms were comfortable and nicely laid out. Resort has a good gym, indoor and external pools, multiple places to eat. The grounds were lovely, close to town meant that you could walk - all up hill on the way back. I thought that I was in Switzerland and not Brazil when walking through...

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Thank Murdo B
Reviewed 18 July 2016

The staff was wonderful, always helpful. We had an amazing room with a balcony overseeing the town of Gramado. The location is perfect, short walking distance to the main street. Hotel offers free parking, a real bonus.

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Helpful?
Thank jccouto
Porto Alegre, RS
Reviewed 24 May 2016

Serrano hotel is not a new building but recently renovated. It offers very comfortable rooms and room service. The WiFi is not very fast but usable. Besides offering a very nice hotel experience, I found it unreasonable expensive.

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Thank Cidio_H
Rio de Janeiro, RJ
Reviewed 23 April 2016 via mobile

I spent my birthday in Gramado and chose Wish Serrano Resort for it's luxurious faculty. The hotel and its grounds are amazingly beautiful. The staff is very professional, yet very kind and attentive to our needs. We stayed there for 8 nights and chose half board which was such a great value,considering that there are four delicious upscale restaurants within...

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Thank Ki Braga
Argentina
Reviewed 15 March 2016

We had a great experience in this place. Confortable rooms spacious and nice, all preapared for kids, nice amenities, kids club, computers, soft playground, swimming pool. Everything on a very nice green place. Breackfast is hughe evrething you think is in it you will find it.

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Thank lu_biancooooo
State of Sao Paulo
Reviewed 5 March 2016

I love but it's dificult to understand the point of view from hotel administration and turism agency.The rules are though.I have bought a half board in Turism Agency and hotel don't recognize this and all the time say to me that I only have right for breakfast.

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Thank mccarmo
Reviewed 2 March 2016 via mobile

I'd like to say thank you to all staff members from Serrano. I've spent 5 days on this one and everything was fine, with gentle employees, always available to address any request. Our room was great, the breakfast also very good. I don't have nothing to say against, and probably we'll be there again in the short future. Thank you...

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Thank Jobbarreto
Montevideo, Uruguay
Reviewed 5 January 2016

Great location, near shops and main street. Breakfast is excellent, swimming pool and gym area are ok, very clean and well kept. Personnel are helpful (not in excess though...) . Wifi is available and works fine. The room we got was a Premier with veranda, it should not be sold for three people. There is only one small closet, no...

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Thank Janet130764
Reviewed 31 October 2015

Terrific location, very close to downtown Gramado, also not far from the Black Lake (good for a morning run, 3-4 miles round trip). The resort was very nice, clean, luxurious, excellent staff. Breakfast among the best I have had at any hotel anywhere. Room was very pretty, with a nice view. Nice indoor pool and exercise area. Loved the downtown...

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Helpful?
Thank Camille K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Considered a benchmark of hospitality in Brazil, Wish Serrano Resort & Convention has everything you would expect from an upscale resort: infrastructure, comfort and refinement. It's 272 apartments are elegantly decorated and surrounded by a natural grove of pines - the heart of the Serra Gaucha. The best hotel in Gramado has received several awards as the best mountain hotel in Brazil (Veja) and better infrastructure events in Gramado (Guia 4 Rodas), and the Traveller's Choice from TripAdvisor, the largest online community of travelers world. ... more   less 

Additional Information about Wish Serrano Resort & Convention

Address: Avenida das Hortensias 1480, Gramado, State of Rio Grande do Sul 95670-000, Brazil (Formerly Serrano Resort)
Region: Brazil > State of Rio Grande do Sul > Gramado
Price Range: €141 - €709 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wish Serrano Resort & Convention 4*
Number of rooms: 272
Reservation Options:
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Also Known As:
Serrano Hotel Gramado
Wish Serrano Resort & Convention Gramado, Brazil - Rio Grande Do Sul
Hotel Style:
#2 Business Hotel in Gramado
#6 Spa Hotel in Gramado
#7 Romantic Hotel in Gramado
#8 Family Hotel in Gramado
#8 Luxury Hotel in Gramado
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Questions & Answers

Here's what travellers have asked, with answers from Wish Serrano Resort & Convention staff and other travellers.
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Questions? Get answers from Wish Serrano Resort & Convention staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose rooms in the first block”
 of 5 bubbles Cidio_H, 24 May 2016 | Read review
“Our room had a very nice green window first floor (number 5) to avoid elevator”
 of 5 bubbles lu_biancooooo, 15 Mar 2016 | Read review
“Corner suites are large and sunny”
 of 5 bubbles mccarmo, 5 Mar 2016 | Read review
“Picking a room in another hotel would be advisable.”
 of 5 bubbles Kiriana_Wheaton, 13 Feb 2015 | Read review
“There are many 'blocks' of interconnected buildings. I'd suggest asking to stay closer to front desk and on higher floors for quieter rooms.”
  • View from room
 of 5 bubbles worldwideleo, 7 Nov 2014 | Read review
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