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The experience I had in this hotel was definitely lacking in terms of my expectations. The pool was not available to guests during my stay. The hotel offered to pay a cab to bring us to another pool in a hotel nearby, but nonetheless not...More
Thank Giulia C
Response from Rafaelly A, other at Golden Tulip Natal Ponta NegraResponded 23 January 2018
Cara Sra, Giulia,
Muito obrigada por nos avaliar e contribuir com nossa evolução. Lamentamos não ter atingido todas suas expectativas...More
Brilliant hotel with a brilliant service. All the receptionist (Nicholas C.; Ariedson D.; Giovanne T.; Rodrigo V.; Sabrina S and Raphael D) are just amazing. I really like that most of it speaks english, so i could communicate with them as wel :) They are...More
Thank Attila S
Response from Rafaelly A, Coordenadora de Serviços ao Hóspede at Golden Tulip Natal Ponta NegraResponded 4 December 2017
Olá Mr Atilla S,
Thank you for taking the time sharing your experience with the Trip Advisor community. We are very happy to hear that you enjoyed staing with us.
I hope we can welcome you back to Golden Tulip Natal Ponta Negra very soon....More
We spent 4 nights at this hotel in June 2017 while on a business trip. Staff were extremely pleasant and helpful; room was very comfortable with view of beach; food in restaurant was very good (but like most restaurants in Brazil, fast services is not...More
Response from Alexander3482, Gerente geral at Golden Tulip Natal Ponta NegraResponded 27 June 2017
We thank you for your comments and for choosing us as your home for a while. Our mission is to host and make guests feel comfortable. We are glad to hear you had satisfactory moments with us. We are going to keep improving....More
Room very luxurious but unfortunately most of the front desk staff does not speak English nor Spanish, neither the waiters. Two small swimming pools right next to the main street. There are better options in Ponta Negra.More
Response from Alexander3482, Gerente geral at Golden Tulip Natal Ponta NegraResponded 20 January 2017
Dear Mr. Stach,
We are sorry you did not feel comfortable. Our managers are working to improve the quality and the staff abilities in our hotel. Our segment is based on business , for such reason there is no big areas of leisure available.
+ Great VIEW
+ Efficient and friendly STAFF
+ BIG room
+ Brand NEW hotel
+ Good VALUE for money
- working KINKS eg lack of hot water due to "air bubbles" (but worked quickly to fix it) - few power outlets (for recharging eg,...More
Response from Alexander3482, Gerente geral at Golden Tulip Natal Ponta NegraResponded 25 December 2016
Thank you for choosing Golden Tulip Natal Ponta Negra and for telling us your experience!
Hope see you again in Natal and at Golden Tulip Natal Ponta Negra.
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