My husband and I booked our hotel accommodations for carnival in February and found out last week that carnival was postponed until April, the minute we found out we started looking for new accommodation because the Hilton we had booked was sold out for April. I found this hotel on Booking.com and booked it right away. The day after my reservation was confirmed I got a message that my credit card was not going through. I uploaded a different credit card in their system even though I knew nothing was wrong with my credit card. I wasn’t even sure why they were trying to charge my card when my reservation says, “nothing is due now, pay at the property”. Anyway I still didn’t care if they charge it before hand. Today I got another message saying that my reservation was cancelled for invalid credit card. That is absolutely false, each of my husband and I credit cards are over $20K limits, the hotel total was $488 for the 7 nights, a really cheap rate we thought but was happy we booked before the price went up to over $1100. I believe these people cancel our reservation because they believe we got the rate too cheap. That was the only way to get rid of us so that they can sell that room for the higher rate. I called the property today to find out why they would cancel my reservation. The girl I spoke to was very dismissive and rude, telling me I should find another hotel, I ask for a Manager and she told me there wasn’t any managers available and hung up on me. My husband and I have traveled extensively over the last two years and have never had an issue with credit cards. We visited Brazil in June 2021 and stayed at the Hilton Copacabana as we are Hilton diamond members and never had an issue. This little piss poor property is going to cancel my reservation because they didn’t want to honor the low rate they had on Booking.com. They should be removed from being able to have anyone booked them through Booking.com. I will be very careful what hotels I book on Booking.com from now on. PLEASE BEWARE OF THIS PROPERTY. THEIR EMPLOYEES ARE RUDE AND THEY ARE VERY SHADY. DO NOT STAY HERE.…
Absolutely lovely people work there. I was amazed by the way they treated me. The hotel is clean and the external area is the best. Good location and as I said before the staff made the staying fabulous
I just got here. I paid for a deluxe room and got a regular one with a hard bed and a noisy AC. I was told that I would be able to park for free in front of the hotel which is a lie. I only rented a car because they told me I would have parking space in front of the hotel. Spent 400 bucks on the car and now I have no where to park it. They have paid parking space for 60 reales per day. That’s almost 20 bucks. This is insane. This room it’s just worse than an IBIS room. If I hadn’t prepaid I would leave in a heart beat . Horrible experience and it’s only day one. They just ruined my vacation and created an extra expense because they lied about the parking . Do not stay here !!! Run for your life !!!
Room wasn’t that clean, everything felt grimy the shower still had sand in it from who ever had stayed in it before. Bed was massive which was nice and the breakfast was okay and a nice addition as it was included. Super close to the metro but not that close to the beach. Below my expectations for the price and the previous reviews.
Very good location only 2 min from copacabana beach. The Staff in reception are very friendly and they speaking good English. The rooms are clean. Very beautiful the lounge in the last floor with nice pool. Breakfast was nice. A value for money hotel that i will visit again