Very beautiful hotel with nice interior. My friends and loved it. Staff is very entertaining. Food is good. Friends of us were traveling with children. They had an own playground for them who was for free. We will definitely come back to this gorgeous place!!
From the check in the clerk was too slow and disgusting, showing his superiority as he is the one who will choose what room to send me. I was always upgraded but not anymore. On top of this, both keys that he gave me, did not work. Back from the room with my luggage to change the keys. I was FUMING. The attitude of the security personnel is also DISGUSTING. Standing before the elevators, blocking the entrance so that no person can go freely. I felt a thief. They make people nervous with their despicable attitude. Room service is also TERRIBLE. The menu is so scarce. and you have to pay on demand. You do not sign to the room for check out like all hotels. No!! You have to pay as if it were not the hotel who is giving the service. On top of that, my last order CLUB SANDWICH was meant to be served in 30 minutos but MAGICALLY it came in 5 minutes. Why? because it was a sandwich made some time ago, the chicken COLD, the bread not crusty, It looks as if somebody made one by mistake and I was the beneficiary of that dish. I told the management all I said here.…
We stayed at the beautiful hotel Rio Othon Palace and had a wonderful time. The hotel is very grand and in an excellent location just in front of Copacabana beach. The rooms are huge and the service is impeccable. Thank you to the whole team - notably Diana, Jean, Pedro and Daniel!
The location is very good. The food both for breakfast and the rooftop restaurant was also very good. The first room we were assigned had a strong musty smell, apparently from the carpet. The front desk staff member was very receptive and accommodating, and moved us to a room on the 6th floor without carpeted floors. The service member on our floor (Carmen) was very nice and helpful. Overall a very good stay.
"Good hotel and friendly receptionist " We stay in Othon Palace Hotel for 3 nights and we like it very much. This is one of the biggest hotel in the city of Rio de Janeiro with the best location: just in the middle of world famous Copacabana Beach with sea view. You have everything nearby: beautiful beach, bars, restaurante, supermarket etc., What made us more happy is to have Joao and Daniel the receptionist in the hotel , they speak English and they are very friendlyl, they helped us a lot and made our trip in Rio unforgettable. Thank you Joao and Daniel, see you next time.
Nicely located hotel with a nice Lobby and Bar area. The rooms on the other hand, very very dated and need much improvement We were in a Junior Suite and had excellent balcony and views . The room itself was very old style with electric plugs hanging off and the bathroom with mould over the shower and few insects running around. The air-conditioning unit was seriously loud which meant we did not get much sleep The rooftop pool area is very small indeed with some 10 or so bed loungers so if you didn't get there very early you did not get one! Tiny pool Disappointed
My boyfriend and I stayed here for 7 nights and it could not have been more perfect. There is an extensive breakfast with an amazing view of Copacabana beach which is a great way to start the day! The view from the top floor where the pool is, is stunning where you can look right down the beach - both left and right. Kaique and Diana were a fantastic help at reception. No request was too big or too small! I would definitely recommend this hotel and will be back.
But my worst experience was at the Spa I went for a massage, Do not go to there Spa the owner is really mean the owner is a old lady with her face full of wrinkles I am not being mean but if you are in the beauty Bussines a smile is first, she was upset because I did not speak Portuguese,i wanted a massag I ask her a question first e but the old lady threw the menu in my face and go to the reception , her actitud is really bad ,her energy wosrt.The location is the best on copacabana,the staff of the hotel are great ,Breakfast the best,The room is big ,everything old ,like time stop 20 years ago ,
Best value you’ll find on Copacabana, the rooms are spacious, great breakfast and incredible rooftop heated swimming pool with sauna and steam room. Kaique at reception is the best if you need any recommendations on what to do whilst in Rio.
Best location in Copacabana beach with amazing views and super friendly service ❤️. Specially, I would like to thank Me. Kaique from the front desk, he was very helpful and he gave us great restaurants recommendations! It’s definitely to come back 🇧🇷