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JW Marriott Hotel Rio de Janeiro

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JW Marriott Hotel Rio de Janeiro
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1,972 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Rio de Janeiro
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Showing 1,296: English reviews
Reviewed 11 July 2015

I have stayed at the JW Marriott Rio de Janeiro twice and I love this hotel! The staff is excellent! They go out of their way to welcome all guests and make you comfortable during your stay. The concierge lounge is beautiful and has the best amenities and service of any Marriott property I have ever visited. They welcomed me...

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Helpful?
1Thank ViajeroTejano
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear ViajeroTejano, First of all thank you for taking your time to provide us with a feedback about your experience at JW Marriott Rio de Janeiro. It is always really amazing to hear that our guests are having great time with us. It gives us the feeling of goal accomplished. We agree with you that our location is wonderful and...

Poole, United Kingdom
Reviewed 10 July 2015 via mobile

We had 5 nights at this hotel and it was truly wonderful. It was my birthday and they couldn't have been lovelier to me. The nearly all Brazilian staff were without doubt the best I've ever come across in any marriott we've ever been to in the UK, USA, Europe or the MIddle east. They just couldnt do enough for...

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Helpful?
1Thank JCK40
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear JCK40, We would like to thank you for taking your time to send us these amazing words about your experience at JW Marriott Rio de Janeiro. Needless to say how happy we are about your compliments to our service and staff. Every time we hear that our guests are having special moments with us, we all feel that we...

San Francisco, California
Reviewed 10 July 2015

The JW's location on Avenida Atlantica is wonderfully central. It's a 30 minute walk to Ipanema along the waterfront. Views if you get a ocean view is wonderful. The service from front of the house to the restaurant is excellent. Before my arrival, I was welcomed in an email by the Premium Desk team. Filipe was wonderful in arranging an...

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Helpful?
Thank chgogid
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Chgogid, First of all thank you for taking your time to share these lovely words about your experience with us. We agree with you that our location is amazing, right in the middle of Copacabana Beach. Besides our great location, we are proud of our service and staff. Our team is always willing to help and offer our guest...

Reviewed 5 July 2015

Location: Cannot get any better in my opinion. You are right in the center of Copacabana beach, directly across the street from the ocean. About a 15-20 minute walk along the beach to Ipanema.(Pleasant walk I might add). Rooftop Pool: Clean, HEATED (which was a huge plus and made the pool one of our favorite things to do at night,...

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Helpful?
1Thank Alina C
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Alina C, First of all thank you for taking your time to share these lovely words about your experience with us. Needless to say how excited we are about your comments. Our location is really fantastic, right in the heart of Copacabana beach! It is certainly, a source of great pride and satisfaction to know how appreciative our guests...

Prague, Czech Republic
Reviewed 4 July 2015

I was delighted with level of service I was given in JW Marriott in Rio. Room was well equipped and clean. Location is simply fantastic. I loved roof top terrace with pool and possitively surprised with very favorable exchange rate in comparison to airport exchange bureau.

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Helpful?
1Thank David_PRG85
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear David_PRG85, Thank for taking your time to share these words with us. It is good to know that our guests are happy and delighted with our service. We are proud of our rooftop that is a perfect place to have a relaxing time and enjoy the beach view. Hope to see you back soon so you can enjoy our...

Reviewed 3 July 2015

Location is central in Copacabana. Great. Front desk staff was great. Felipe and Melina, notably. So so nice. Felipe mentioned that Marriott treats their employees so well. I guess that positive energy carries over when they talk to guests. Awesome. Amenities especially for elite members, was excellent. Accommodated our vegetarian requests so nicely. Susana Laura was excellent, so was the...

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Helpful?
Thank A Singh M
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear A Singh M, We would like to thank you for taking your time to write about your experience with us. Needless to say how glad we are about your compliments to our location, service and staff. Our associates are always willing to help and offer the best service and experience. I’ll send your compliments personally to Felipe, Melina, Susana...

Houston
Reviewed 1 July 2015

I loved the staff here - everyone from the front desk, the executive lounge, but especially the concierge (Hi Ramone!) went above and beyond to make our stay as good as possible. They even called to try and fix an excursion I booked online; when that fell through, offered an interesting alternative. The location, smack dab in the middle of...

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Helpful?
1Thank KAndre
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Kandre, Thank you for taking your time to share these words about the experience you had with us. We will share your feedback with our leadership team. It is always really good to know we have reached our main goal that is providing our guests the best of service. We agree with you that our concierge staff is top...

Reviewed 1 July 2015

Leonardo at the front desk is somebody that any company would like to have as his staff. My stay was by far excellent thanks to his support and advise. This shows the outstanding trainee their staff has. As well the exceutive floor made my stay more comfortable .

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Helpful?
1Thank Jorge Everardo V
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Jorge Everardo V, First of all thank you for these words about your experience with us. Needless to say how glad we are about your beautiful words to our staff and service. I’ll personally send your compliments to Leonardo. We will be more than happy to see you again in our property. Yours Sincerely, Francisco Lasso- Director of Operations

Cambridge, Massachusetts
Reviewed 30 June 2015

The staff at the Marriott were extremely helpful (Rosalyn the concierge in particular) and made this a very comfortable stay. The only downside is that the walls can be quite thin (not sure if this is true across the building) so you may occasionally hear more than you want to from your neighbors.

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Helpful?
Thank nileshf
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear nileshf, Thank you for taking your time to send these words about your experience with us. We will share your feedback with the leadership team. We are really proud of our staff and I’ll send your compliment to Rosalyn. We hope to have you in our property soon. Sincerely, Francisco Lasso – Director of Operations

Boston, Massachusetts
Reviewed 29 June 2015

The staff at this hotel was incredible. Everyone from the front desk agents to the concierge to the bartenders and the restaurant waiters was friendly, helpful, and genuine. As an example of incredible service, when I left my phone in a taxi, the hotel staff pulled out all the stops to get my phone back. I didn't have the taxi...

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2Thank lamont2718
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear lamont2718, First of all thank you for taking your time to share your experience with us. It is always amazing to hear that our guest have great moments at JW Marriott Rio de Janeiro. We are very proud of our staff and service and it is a pleasure to know that they are making the difference and going the...

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Staying in Copacabana

Neighbourhood Profile
Copacabana
The rowdy Copacabana is one of the most traditional and old areas from Rio de Janeiro. This neighbourhood is a blend of Brazilian soul - crowded, rowdy and traditional. This neighbourhood has a bit of everything: bars with music, pubs, street fairs, chaotic streets, and many shops. All these things and more live side-by-side. There are options for all price points and tastes. However, the most powerful draw in Copacabana is still the fantastic view of the coast and the incredible beaches.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. ... more   less 

Additional Information about JW Marriott Hotel Rio de Janeiro

Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Price Range: €226 - €580 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#9 On the Beach Hotel in Rio de Janeiro
#10 Green Hotel in Rio de Janeiro
#12 Luxury Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Rio de Janeiro staff and other travellers.
33 questions
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Austin, TX

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Questions? Get answers from JW Marriott Hotel Rio de Janeiro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor with view of beach is ideal.”
 of 5 bubbles gunflint1, 20 Feb 2017 | Read review
“Ocean view is the way to go!”
 of 5 bubbles CecileV27, 12 Feb 2017 | Read review
“Executive suite and definately a beach view room.”
  • 1106 lounge area
  • From 1106
  • Cloakroom in 1106
  • Lounge area
  • View of copacaban beach from the roof.
  • View from the roof
 of 5 bubbles Southendwesthamfan, 8 Feb 2017 | Read review
“It is worth having a room facing Copacabama and with access to Executive lounge.”
 of 5 bubbles iana533, 5 Feb 2017 | Read review
“Beach view rooms get more light”
  • Basic Bed
  • Basic Room
 of 5 bubbles 391benjaminl, 2 Feb 2017 | Read review
5 of 5