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Panoramas (3) Room & Suite (466)
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 15/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Rio de Janeiro
Updated 15/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#52 of 349 in Rio de Janeiro
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Solarium
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Classic
Languages Spoken
English, Spanish, Portuguese
Location
Full view
100Great for walkers
Grade: 100 out of 100
161Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
Avenida Atlantica, 2600 Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001 Brazil
Name/address in local language
Getting there
Siqueira CamposRio De Janeiro Metro8 min
CantagaloRio De Janeiro Metro12 min
Car HireSee all Rio de Janeiro car hire
2736Reviews51Q+A100Room tips
Reviews
Traveller rating
- 1,482
- 793
- 270
- 114
- 77
Time of year
Traveller type
Language
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Selected filters
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- English
Popular mentions
The hotel rooms are - as described below, dumpy and outdated. The service is great. The food is great. The gym is convenient. The pool is nice enough and could do with a refit. The location is amazing. All the reviews below are pretty right. All in all it’s a nice place just don’t expect amazing rooms.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded 4 weeks ago
Dear JMP488, Thank you for choosing us for your recent visit to Rio de Janeiro. Our team is dedicated in providing only the finest and most memorable service to our guests. We are glad you enjoyed the personalized service of our staff and our amazing location in the heart of Copacabana beach. We thank you for staying with Marriott and hope to have the opportunity to serve you again in the near future. Best regards, Mariana Motta Sales & Marketing Director
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Presumably the JW brand is at the top end of the Marriott chain. But in no way does this hotel live up to this claim other than maybe location though all five star hotels in Rio are right on the beach. The corridors smell um leasant and my room smelled worse still. The hotel is in desperate need of refurbishment. I had a room with sea view on a high floor. I imagine if you do not have a view this place us truly depressing. The only reason I gave two stars rather than just one is because of the staff who all try really hard to make the experience a better one, very friendly and professional. My conclusion: avoid.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded 4 weeks ago
Dear zurichgrad, Thank you for sharing your comments about your experience and our property. The JW Marriott Rio de Janeiro always hope to provide our guests the quality of service they deserve to make sure the keep great memories of their trip to Rio de Janeiro. We hold ourselves to extremely high standards in all areas of the hotel, and we have taken measures to ensure these situations does not happen again. We are grateful for the feedback and we hope that you will give us another opportunity on your next trip to Rio. Best regards, Mariana Motta Sales & Marketing Director
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I just stayed there in March 2022 and I would definitely not call this hotel a 5-star hotel. The pictures look a lot nicer than the hotel is. When I arrived my hotel room was not clean. I found a clump of hair in the shower and the staff did nothing to accommodate me. When I was checking out, I still was unable to speak with the manager so I said they could email me about the bill and instead of hearing from the manager, they just charged me the full amount.
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Date of stay: March 2022
Value
Helpful
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded 4 weeks ago
Dear RachelMfromnyc, We are truly sorry for the experience you had during check-out and with your room. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again and to solve your problem as soon as possible. Best regards, Mariana Motta Sales & Marketing Director
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The Marriot is in my opinion in one of the the best locations in Rio. Set right on the beach in Copacabana, what more could you ask for. The service is amazing, the staff are brilliant. I want to practise my Portuguese more but every time I spoke the staff could easily tell I was a foreigner and would talk fluently in English, how ever since my wife is Brazilian she always does most of the talking when we holiday in Brazil. The rooms are great, serviced daily, the roof top area is brilliant with a little gym to suit your holidays needs. The restaurant service is 10 out of 10 however - the only negative we experienced every morning at the buffet breakfast every staff member is so lovely bar one waitress, no matter how polite you are to her, good morning, please, thank you she was so very rude every day Apart from that, one staff member wasn't going to bother our stay - we would come back in a heart beat :)…
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded 4 weeks ago
Dear Red_October_88, Thank you for taking the time to describe us your experience here at JW Marriott Rio de Janeiro! It bring us great joy to know you made the most of our privileged location, facilities, and service! It's through comments like yours that we know that we are delivering the truly JW treatment. We apologize for the inconvenience regarding the treatment you had at the breakfast buffet. This does not reflect what Marriott is known for. You were an absolute pleasure to welcome to our hotel, and we look forward to your return! Best regards, Mariana Motta Sales & Marketing Director
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I’m a lifetime Gold Elite member and this experience was very poor. The hotel is in desperate need of refurbishment. The whole floor smelled damp and the carpets were dirty and torn. Our suite room had no natural sunlight, was claustrophobic, shower and sink didn’t drain properly, skirting boards were dirty and damaged, lamps and carpet were dirty and light in shower did not work properly. What really upset me though is that airport transfer from Galeao airport to the hotel was charged at R$400. For comparison, we stayed at the Copacabana Place 2 weeks later and were only charged R$190 for exactly the same journey during rush hour. This hotel definitely does not meet Marriott standards, let alone JW standards.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Mariana Motta, Sales at JW Marriott Hotel Rio de Janeiro
Responded 19 Apr 2022
First and foremost, thank you for your loyalty as a Gold Elite Marriott Bonvoy Member and for choosing our hotel. We want to extend our apologies for not meeting your expectations regarding the suite room cleanliness and maintenance. Please accept our sincere apology for all these oversights in your room. Elevated and polished accommodations are a top priority for us, and we are disappointed to know this was not your experience. We have taken proper action, and we are grateful for your patience. It was a pleasure hosting you, and we hope you will choose us again so we can show you our devotion to craft and detail. Best regards, Mariana Motta Sales & Marketing Director
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PRICE RANGE
US$178 - US$247 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott rio de janeiro, marriott rio de janeiro, rio de janeiro marriott
LOCATION
BrazilState of Rio de JaneiroRio de JaneiroZona Sul (South Zone) / Copacabana
NUMBER OF ROOMS
245
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Claim Your Listing Frequently Asked Questions about JW Marriott Hotel Rio de Janeiro
Which popular attractions are close to JW Marriott Hotel Rio de Janeiro?
Nearby attractions include Copacabana Beach (0.2 km), SESC Copacabana (0.2 km), and Igreja Nossa Senhora de Copacabana e Santa Rosa de Lima (0.5 km).
What are some of the property amenities at JW Marriott Hotel Rio de Janeiro?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Rio de Janeiro?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Rio de Janeiro?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Hotel Rio de Janeiro?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Rio de Janeiro?
Conveniently located restaurants include Haru Sushi Bar, Braseiro, and Pappa Jack Copacabana.
Are there opportunities to exercise at JW Marriott Hotel Rio de Janeiro?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Rio de Janeiro have airport transportation?
Yes, JW Marriott Hotel Rio de Janeiro offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Rio de Janeiro?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Rio de Janeiro offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Rio de Janeiro?
The staff speaks multiple languages, including English, Spanish, and Portuguese.