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Windsor Excelsior Hotel

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Windsor Excelsior Hotel
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1,325 Reviews from our TripAdvisor Community

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Showing 505: English reviews
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Woking, United Kingdom
Reviewed 2 days ago NEW

The Windsor Excelsior is situated a couple of "doors " away from the famed Copacabana Palace Hotel ( now belonging to the Belmont chain ) and Copacabana beach is immediately infront of both these hotels . Check -in was seamless into this small hotel which is tall and narrow ( about 13 floors high ). The hotel lounge was very...

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Helpful?
Thank 1NONLY
Emiliano L, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear guest, First, I would like to thank you for your feedback about staying at the Windsor Excelcior Hotel. Reporting your experience with us, your point of view about our services is important as other travelers can make decisions for choosing a hotel in Rio. However, I must clarify some points: Our cable TV has channels in different languages, to...

Reviewed 3 days ago NEWvia mobile

General services, restaurant quality and roof top view is great, however cleaning issues made me feel very unhappy with this hotel. It's pretty hard to believe I found a hair from the previous host on shower wall. But I haven't found it once! I found it twice on room 602 (check in on March 13th) and again on room 310...

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Helpful?
Thank Sheyla B
Shanghai
Reviewed 3 days ago NEW

What makes all of the Windsor hotels exceptional, is their employees. I am most likely misspelling her name, but Elaine at the front desk helped us move to the Windsor Atlantica, and was gracious and understanding as to our reasons why. The hotel is clean, but dated. The price of the rooms though are excellent, and I would recommend looking...

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Thank ShanghaiDenny2013
Nottingham, England
Reviewed 3 days ago NEW

Somewhat disappointed upon first sight of our room, as it looked smaller than we had anticipated. Not much space when travelling with two large suitcases. But we were not in the room too much, so we managed. The bed was a little on the firm side and the shower took a long while to warm up. But all this was...

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Thank betterthanwork
Reviewed 4 days ago NEW

I was here for 3 nights and 2 days for a business trip and conference. Cons: Bed was a bit uncomfortable and mattress felt worn. There was a strong smell --- seemingly from the newness of the hotel as it appears there were renovations that had been completed -- but it was a bit strong. Checking out took a while...

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Thank WonderWandererPK
Wellington, New Zealand
Reviewed 1 week ago

We arrived in the dead of night from a cross-planet flight, so it was good to have an efficient reception. To my surprise, my credit card was frozen to the amount of $300, which I thought excessive. However, after I paid the eventual bill in cash (Brazilian reals) the amount was released. The room was very average. Checking out was...

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Helpful?
Thank khandallah2015
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Khandallah, Firstly, I would like to thank you for your contact and the opportunity to receive information and inquiries that are important to us from the hotel, to clarify for you and other travelers to read your comment. The guarantee procedure for extra consumption in hotels is something relatively normal in hotels world-wide. This is a security procedure and,...

Cincinnati, Ohio
Reviewed 2 weeks ago via mobile

Hotel appears lovely, good location, comfortable room. Unfortunately we had a problem with a stolen credit card and we have a lot of suspicion that the staff was in on the scam. We can't prove this but it is the only place it could have happened

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Helpful?
Thank kjyoung49
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Mrs. Young, First of all, thank you for your review about Windsor Excelsior Hotel and the opportunity to exchange this kind of serious information. We are a solid hotel chain in the country and we welcome thousands of visitors every year. We have no history with this type of problem and we ask you to kindly confirm that you...

Chicago, Illinois
Reviewed 4 weeks ago

This hotel is in a great location. It is in the heart of Copacabana and so close to Impanema beach. There is also shopping close by and great places to eat. The best part of this hotel is the roof top pool and bar. The room service and restaurant are also good. The rooms are a great size and very...

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Helpful?
Thank car_ort1211
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear guest, We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us. We hope to see you again. Kindly,

Rio de Janeiro, RJ
Reviewed 4 weeks ago via mobile

All I can say is wow! Between Charles, Marcela, Camilla and Magno I was blown away with the level of impeccable service and kindness! They went above and beyond to make sure that me and family had the best stay possible. By the end of the trip we were practically family. In addition, the room was beautiful with lovely ocean...

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Helpful?
Thank D B
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear guest, Thank you for choosing the Windsor Excelsior Hotel to stay in the Marvelous City! I am very happy that our services have pleased. Especially happy for your compliment to our staff and managers. We work with pleasure in serving. That's why we make it so important that our guests feel at home. I hope you kept good memories...

EDINBURGH
Reviewed 16 February 2017

Great location on Copacabana with helpful staff and excellent breakfast.Rooftop pool with great views over the beach good but quite small.We asked for a late check out to 3pm which was agreed at no cost.Recommended

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Thank CLANSMEN2013
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Clasmen, We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us. We hope to see you again. Kindly,

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Staying in Copacabana

Neighbourhood Profile
Copacabana
The rowdy Copacabana is one of the most traditional and old areas from Rio de Janeiro. This neighbourhood is a blend of Brazilian soul - crowded, rowdy and traditional. This neighbourhood has a bit of everything: bars with music, pubs, street fairs, chaotic streets, and many shops. All these things and more live side-by-side. There are options for all price points and tastes. However, the most powerful draw in Copacabana is still the fantastic view of the coast and the incredible beaches.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Beachfront
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Windsor Excelsior Hotel

Address: Avenida Atlantica 1800 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22021-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Price Range: €147 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Windsor Excelsior Hotel 4*
Number of rooms: 233
Reservation Options:
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Also Known As:
Hotel Windsor Excelsior
Windsor Excelsior Hotel Rio De Janeiro, Brazil
Hotel Style:
#19 On the Beach Hotel in Rio de Janeiro
#22 Romantic Hotel in Rio de Janeiro
#22 Luxury Hotel in Rio de Janeiro
#23 Family Hotel in Rio de Janeiro
#30 Business Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from Windsor Excelsior Hotel staff and other travellers.
33 questions
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See all questions (33)

Questions? Get answers from Windsor Excelsior Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room at the front, if you want a view of the beach.”
 of 5 bubbles khandallah2015, 11 Mar 2017 | Read review
“Get a room with a beach view or at least on a higher floor.”
 of 5 bubbles car_ort1211, 20 Feb 2017 | Read review
“Full ocean view rooms are worthwhile.”
 of 5 bubbles Mikefar, 13 Feb 2017 | Read review
“Spend the money for one of the Luxury rooms on the corners facing the beach. Large roomy, and the views are great”
  • Looking down Copacabana Beach in other direction from above photo
  • View from 8th fl
 of 5 bubbles rjg1219, 14 Jan 2017 | Read review
“Best deal is to book for 3 nights and pay for 2 nights, go for sea view rooms!!!”
 of 5 bubbles vivekpawaskar, 6 Dec 2016 | Read review
5 of 5