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Serena Hotel Boutique Buzios

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934 Reviews from our TripAdvisor Community

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There are newer reviews for Serena Hotel Boutique Buzios
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Showing 86: English reviews
London
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 27 February 2015

Let me begin by saying that upon arrival we were "upgraded" to the so called apartment that I neither booked not requested. Coming from London I specifically reserved a room with a balcony or an outside area so we could enjoy the fresh air. When we walked into our "upgraded" accommodation it was dirty, didn't even have soap, and on... More 

Helpful?
13 Thank Lawyergirllondon
Velletri, Italy
Level Contributor
220 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 22 February 2015

This hotel is close to the center but not on the Beach that is few minutes walking.The pool is small and not for swimming but the garden is wide an cured. The services has good levels,but I've problems concerning the room given,later solved. The reception is young but very concern in helping. The food is good brasilian style.

Helpful?
3 Thank francescomortillaro
GestiondeCalidad, Gerente at Serena Hotel Boutique Buzios, responded to this review

Our guests' comments are the best tools we have to improve our service and therefore, the only path to achieve our main goal: exceeding guests' expectations.  I would like to take this opportunity to thank you for your positive comments on our daily work. Looking forward to welcoming you in our hotels soon, Manager More 

Rome, Italy
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 January 2015 via mobile

It is advertised as a boutique pousada, minimalistic design, great garden etc.. that is true. Unfortunately the cleanness is not a top priority: bathroom towels are so worn out that it is impossible to say if there have been the daily change. Nobody bothers to clean up pool chairs and sofas. Staff cleaning the pool deck in the morning, waste... More 

Helpful?
1 Thank GBMOLL
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 December 2014 via mobile

It's a very good hotel. The rooms are very clean and the staff are nice too. The wifi has not been working properly, while I'm here. And if you're expecting a hotel with few children, it's not the best choice, but it seems to be the perfect for families.

Helpful?
Thank Diogo M
Laredo, TX
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 December 2014 via mobile

Stayed there for 5 days and the great service starts at check in when they give you the itinerary of events , shuttles , and restaurant hours. You have chairs and umbrellas in Geriba beach which is like 5 min walk. The receptionist Vanousa and a dark haired Argentinian in the front desk were great. The manager greeted us a... More 

Helpful?
Thank Laredo_TXBolovan
GestiondeCalidad, Gerente at Serena Hotel Boutique Buzios, responded to this review

For Rochester Hotels, it is really important to know our guest´s preferences in order to succeed in satisfying their needs. " I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals." Looking forward to welcoming you in our hotel´s soon, Manager Rochester... More 

Rio de Janeiro, RJ
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 November 2014

I have sent a 3-day weekend in mid-November, a few days ago, so my images are vivid. Hotel is indeed a very good hotel, above average among Buzios typical "pousadas", charming Boutique hotel. Room is very beautiful - I have stayed in a 2 floor loft, room 207. Pictures do match what you get. Personnel very well trained speaking english,... More 

Helpful?
1 Thank Paul_Smith_2301
GestiondeCalidad, Gerente at Serena Hotel Boutique Buzios, responded to this review

Our guests' comments are the best tools we have to improve our service and therefore, the only path to achieve our main goal: exceeding guests' expectations.  As RH's General Manager, I do take this opportunity to apologize. and also would like to inform you that the issue has been solved. Yours sincerely, Manager Rochester Hotels - Serena Buzios Resort More 

Hamburg, Germany
1 review
Reviewed 12 August 2014

Very nice stay. The staff was very friendly and fast. We had a own whirpool in our patio. The pool and the restaurant area look beautiful. The breakfast was oustanding for the price with many fresh foods and juices. The dinner was tasteful as well with a wide varity of salads and other dishes.

Helpful?
Thank SteffLehmann70
Denver, Colorado
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 July 2014

Geriba beach in our opinion is the best beach in Buzios. We hired a buggy (from the hotel R$80) and visited several other popular beaches one day and we were glad we chose to stay at Serena due to its close proximity to Geriba beach. Beyond its location, the hotel offers a free shuttle ride into the downtown/centro area of... More 

Helpful?
1 Thank roadsunknown
Bangkok, Thailand
Level Contributor
155 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed 14 July 2014

This was by far the best hotel we stayed during a one month trip in Brazil. Staff is amazing, speaks fluently English and Spanish (something rate in Brazil) and everything runs very smoothly. The rooms are very beautiful (we had the suite) with one only negative which is the small size of the bathroom. The variety and quality of breakfast... More 

Helpful?
1 Thank Trip_Datum
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

stayed at serena with my husband and baby for 5nights. We were very surprised when we got there, even better then we expected. A beautiful poolarea, lovely room and super friendly staff. We enjoyed the breakfast and the restaurant even though the meny could improve a little bit.. We were also happy to see there was umbrellas and sunbeds waiting... More 

Helpful?
1 Thank mlinnea

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Serena Hotel Boutique Buzios is located just 100 meters from the Geriba beach, being the only resort with an easy beach-level access, providing an easier access to the elderly and younger children. Surrounded by 6,000 square meters of lush tropical gardens, the hotel also features a deck and lit outdoor pool, and a 24 hour bar service. Furthermore, recreational areas, and children's play area supervised by trained staff With complimentary WI-FI throughout the resort, our rooms range up to 70 m2 with king-sized beds, cable TV, Mini bar and a safe deposit box. Most rooms offer a beautiful private garden with a Jacuzzi. Our buffet breakfast stays open till 11 am with hot dishes prepared by our very own on site chefs. Our gourmet restaurant offers a wide range of international and local cuisine with a top notch bar service. Serena also offers a weekly program of live music shows. In addition, our service is also available at the beach providing beach chairs, umbrellas, tables and chairs. The hotel has a stylish modern design, but respects the colonial materials and architecture of the local region. Serena offers free hourly shuttle services to downtown Buzios during the afternoon and night as well as other local beaches. Our guests are also encourages to take water sports lessons. ... more   less 

Additional Information about Serena Hotel Boutique Buzios

Address: Rua Campo de Pouso 1630, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil (Formerly Serena Buzios)
Region: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Price Range: €118 - €817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serena Hotel Boutique Buzios 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Serena Buzios Hotel Buzios
Serena Hotel Buzios
Serena Hotel Boutique Buzios Armacao Dos Buzios, Brazil
Hotel Style:
#3 Top resorts Hotel in Armacao dos Buzios
#7 Luxury Hotel in Armacao dos Buzios
#10 Spa Hotel in Armacao dos Buzios
#27 Family Hotel in Armacao dos Buzios
#39 Romantic Hotel in Armacao dos Buzios
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Questions & Answers

Here's what travellers have asked, with answers from Serena Hotel Boutique Buzios staff and other travellers.
18 questions
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Questions? Get answers from Serena Hotel Boutique Buzios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good, they have easy access to the park and commons places.”
 of 5 bubbles JPAmsler, 22 Oct 2015 | Read review
“Specified clearly the tipoogy of room you want because is a busy hotel.”
 of 5 bubbles francescomortillaro, 22 Feb 2015 | Read review
“Not all rooms have equal WIFI strength, if this is important, ask on check-in for a strong signal room.”
  • Rooms Outside
  • Pool, Grounds
  • Suite Outside
 of 5 bubbles roadsunknown, 26 Jul 2014 | Read review
“Get yourself one of the family rooms with the small hot tub. A lot of fun with family and friends.”
 of 5 bubbles Baker77, 24 May 2014 | Read review
“Don't take the rooms that back onto the two roads. 803 is not a room to choose.”
 of 5 bubbles MrsBHeswall, 12 Jan 2014 | Read review
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