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Great service always provided when needed. The hotel Wi-fi was working poorly, making it harder to use it inside the rooms. The hotel deserves some renovations in the rooms and in the restaurant, which is pretty loud and crowded.
It is a great hotel, the hot springs make the swimming pool/beach perfect for kids, mine loved it. The lake is nice to fish and walk... The only two minor comments are that the food is not top one... sort of repetitive. And our rom...More
We chose this hotel because it looked like a classy hotel and expected a calm and romantic environment. So it really depends what you expect.
It is cool and a lot of Brazilian party there at night or go with their family... in the swimming...More
Upon arrival with the group, the busdriver set all the luggage in the lobby on 2 wheeled luggage movers.
The 2 luggage guys (Emers... and another guy), who would get paid to bring the luggage to the rooms, prefered to laugh and not help elderly...More
1 Thank Francis H
Response from HotelMabu, Mabu Team at Mabu Thermas Grand ResortResponded 6 November 2017
Thank you for taking the time to tell us about your stay at the Mabu Thermas Grand Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We At Mabu Thermas Grand Resort,...More
We stayed here to visit the falls and see the dam.
This is a family resort and not for a romantic getaway.
The breakfast was huge and the food was lovely.
Close to the falls and airport. Lovely pools, but heaps of families.More
Response from HotelMabu, Guest Relations at Mabu Thermas Grand ResortResponded 6 November 2017
Thank you for staying with us recently, but we deeply regret that it did not meet your expectations.
Even if this is not your initial intention, we hope to have the chance to welcome you back, and try to reverse that first impression....More