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Check in was ok. Friendly and quick.
Room is old and not cozy at all. A renovation is needed!
Shower takes ages to get warm.
The internet is very weak and I had to call and ask them to restore the internet in my room...More
Enjoyed staying at the Melia21. Clean and quiet rooms, nice executive lounge, very friendly and helpful staff. The TV Tower, a large mall (with food court) and a gas station with small convenience store are all located within walking distance. The area around the hotel...More
1 Thank DutchTree
Response from Jacques_MB, Gerente geral at Melia Brasil 21Responded 8 May 2017
Thank you for choosing Melia Brasil 21 as your lodging in Brasília.
Take this opportunity to thank your comments, which help to improve our services.
Jacques Bezençon - General Manager
During my last time in Brasilia I've stayed at Melia. I had a great time. The service was amazing and the breakfast is excellent. I recommended this hotel. The room is a high quality place and the food is very good.
The hotel is quiet nice, rooms are suites, bed not very comfortable and bathrooms need an upgrade, overall hotel is fine
The reception desk, is really slow and not very friendly, so expect lines at top hours, they only got one POS to cover 2...More
Customer service is good. The hotel is centrally located. Good overall hotel for business. Restaurant is a bit pricey, and breakfast is ok. Rooms are comfortable, but some of the furniture is tired. The rooftop pool.... was dirty and small.
Response from Jacques_MB, Gerente geral at Melia Brasil 21Responded 5 weeks ago
Dear Geomutt, we appreciate you took a time to review Melia Brasil 21. We apologize about the pool we are working so it doesn't happen again. Hope to welcome you back soon. Best regards.