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After losing my purse in a hotel at Iguazu Falls, I was frantic to cancel my credit cards. The desk clerk at Monte Pascoal Praia Hotel Salvador (Carolina) spoke perfect English and helped me contact Visa and American Express. She could not have been more...More
Response from Mauricio L, General Manager at Monte Pascoal Praia Hotel SalvadorResponded 21 November 2017
Hello Ms. Christy,
We are grateful for the recognition of Carolina's professionalism. We'll tell her about your comment.
We look forward to your return to our hotel!
We arrive to the hotel to realize that the staff do not speak English. We managed to communicate with them somehow and received our first room out of three. Since the air-conditioning was licking water like a waterfall, we requested for another room. We were...More
1 Thank DavidA201204
Response from Mauricio L, Gerente geral at Monte Pascoal Praia Hotel SalvadorResponded 20 October 2017
Hello Mr. David,
We're sorry for what happened. Accept our sincere apologies! Your observations were forwarded to the responsible sectors for immediate solution.
Our concern about quality care is so paramount that in every apartment the bedside has a display with the contact whatsapp from...More
The rooms are run-down and not clean. The linens are in need of replacing too. I gave my laundry and was promised it would be returned in time but it never came back! I called them repeatedly and was promised it would be couriered to...More
Response from Mauricio L, Gerente geral at Monte Pascoal Praia Hotel SalvadorResponded 25 October 2017
The factor regarding the state of conservation of the apartment does not proceed, because our apartments were all recently renovated including furniture exchange.
We regret that the other services mentioned have not pleased you. Your review helps us look for improvements. Let's reinforce...More
At the time I booked the hotel accommodations I wasn't sure as to which of three hotel located in the Barra area of Salvador to select. I'm so please that I chose the Monte Pascoal Praia, see my wife is Jamaican and loves to live...More
Response from Mauricio L, General Manager at Monte Pascoal Praia Hotel SalvadorResponded 20 December 2017
Muito obrigado! São comentários como esse que motivam a nossa equipe a melhorar a cada dia a experiência dos clientes...More
The hotel is a 3 star hotel which is fine and staff is friendly, but the management is the worst. I would not recommended it for any international tourist. I booked a stay on Booking.com and I had a family emergency. I need to get...More
Response from Kenneth B | Reviewed this property |
Yes, there are free toiletries. They do not have "beach towels", but you can always use the ones from your room or get extra from the housekeeping staff. BTW - the beach is literally across the street.