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We are Diamond Hilton members, so we’ve stayed at a good deal of properties. Never have I encountered staff so lacking in basic customer service. Because my husband had booked this for me and was not physically checking in, the check in process was a...More
Response from HiltonArlingtonVA, Front Office Manager at Hilton ArlingtonResponded 2 days ago
Thank you for taking time to let us know about your recent stay at the Hilton Arlington.
As a Diamond member, you among our most valuable customers. I'm terribly sorry to see we failed to provide you with the experience and service you...More
Fantastic hotel when visiting the DC area. Metro line into DC located literally just outside their door. Many restaurants and shopping in the blocks around the hotel. Safe neighborhood. Comfortable beds. Clean rooms. Extremely friendly staff. Quiet hotel even though located in a city. Parking...More
A modern, well maintained and convenient hotel. The Metro Station is practically on site. The room was very quiet. The Executive Lounge provided an ample breakfast and a good selection of evening snacks.
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Washington hotels are expensive for obvious reasons and staying a bit outside can be a better option, also the hotel is conveniently right next door to Ballston Metro station. Check in was efficient and as gold card holders we were upgraded and also given club...More
Very quiet and convenient location to Washington DC. Ballston metro station right outside of hotel or about 15mins drive to national mall. Self parking right under hotel with $20 per night unlimited in and out privilege. Couple restaurant onside and around corner. Room has been...More