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DoubleTree by Hilton - Washington DC - Crystal City

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2,619 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
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Showing 2,533: English reviews
Augusta, Georgia
Reviewed 2 April 2016

The staff was accommodating, the bar staff was helpful and the food was acceptable; nothing to write home about but nothing to complain about. However, when I checked into the room I found a cookie bag in the middle of the floor, the couch was askew from the wall and cushions were positioned oddly, but it was when I decided...

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Helpful?
Thank oldSailor1990
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. We always strive to be more than just average, so it is disappointing to read that this as your impression of the hotel/staff. The condition if your room upon check in is unacceptable and the Director of Housekeeping is following up on this now. I truly am sorry this occurred. This is not typical and...

Newburgh, New York
Reviewed 2 April 2016

Everything was absolutely perfect during our stay. The staff was knowledgeable and respectful. Rooms were clean and comfortable. The price was a great value. Easy access to DC. Would recommend to everyone.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank lindagE1994TX
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. Wow, it is always so nice to read that things were perfect and when a guest finds the stay to be a good value! I appreciate your comment on the staff. They work very hard to ensure all guests leave with the same impression. Thank you again for the review and for staying with...

Newburgh, New York
Reviewed 1 April 2016 via mobile

We stayed here for a visit during the cherry blossom fest this year and really enjoyed our stay. Our rooms were clean and recently renovated. The hotel is an easy five minute walk to the metro where you can catch the yellow line right to the national mall and Smithsonian stops. You can also catch the blue line to Arlington...

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Helpful?
Thank KrisBoughton
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. we had many guests that came in for the Cherry Blossoms and I am glad you enjoyed your time with us. The feedback on the renovation has been very positive and I know the housekeeping staff will be thrilled to read that you found your room to be clean. While that is the norm,...

Charlottesville, Virginia
Reviewed 31 March 2016

I stayed here the night before the Rock n Roll Marathon. I was skeptical about making this my pre-race location of slumber, but my skepticism was quickly thwarted. Upon my arrival (before the cookie) I noticed a lot of construction in the immediate area. During the night however, I never heard a peep. During check-in I politely explained that I...

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Helpful?
Thank Jack D
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. It is always nice when we find out we exceeded a guest's expectation and I am glad we could do this for you. Yes, while there are some buildings in the area under renovation, the large majority of the work (especially the noisy part) is done during the day. Thank you again for the...

Reviewed 31 March 2016 via mobile

Hotel is very clean very big and staff is very accommodating. The rooftop restaurant/cafe have the best view in Washington if you looking for a nice quite atmosphere with spectacular view you have to visit the restaurant. I usually eat out and go there just for a drink.

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Helpful?
Thank Aldeliris F
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. It is so nice to read about your great stay experience. I know the staff will be thrilled about your comment about them and also that you found the hotel to be clean. They work very hard to make this happen. The large majority of guests agree with you that the Skydome is spectacular and...

Reviewed 31 March 2016

Our stay was fine until Saturday night when the hotel must have booked a huge event. Although we had paid for parking there was no room int he garage and we had to park in a dark, gravel lot away from the hotel. The hotel was loud, had a security guard at the escalators and people were running up and...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 349douglass
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. I am sorry that the Saturday evening event put a damper on what appears to have been a fine stay otherwise. I can understand why it was frustrating not to have a spot in the garage. This is a rare occurrence and I apologize the garage became full during your stay. We do have...

Temecula, California
Reviewed 30 March 2016

The DoubleTree Crystal City is a great option for families. It is located in Arlington, VA but is just minutes from the city by metro. There is even a complimentary shuttle that drops you off at the Pentagon City Station making it super easy to get around. This hotel just went through a major renovation and the lobby and rooms...

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Helpful?
Thank Amber M
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. We have many families that stay with us and thankfully, most leave with the same impression that you have. We are fortunate to be in a location that makes us a great "home base" for people that want/need to go into Washington DC. The feedback on the renovation has been very positive, thank you...

Reviewed 30 March 2016

We went for a weekend break and the cherry blossoms. The Metro is an easy 5-10 minute walk and the mall has most everything. Like other higher end hotels, things tend to be a la carte (parking, food, internet ). Breakfast will be $15-20 a person. The mall is the closest alternative food. There is no diner next door. The...

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Helpful?
Thank John C
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. We had so many guests come in to enjoy the Cherry Blossom. It was perfect weather to do so! We are fortunate to be so close to the Metro that our guests can choose to walk or ride in the complimentary shuttle. The Skydome is unique and you are correct, a great place to enjoy...

Reviewed 30 March 2016

The place is under renovation, there is no parking in the hotel unless you want to shell $30 per day, the bathrooms seemed to have mildew in the vents. Hilton, being an exclusive brand, and this hotel being as part of the Hilton chain of hotels, could therefore do better.

Review collected in partnership with DoubleTree by Hilton
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Thank Satish V
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. Actually the building next to us is under renovation, but we do not have any renovation projects going on in the hotel. We are proud to be fully renovated! Yes, parking is $30 per day, which is in line with what is charged at other area hotels and well below what is charged at...

Crystal City, VA, United States
Reviewed 30 March 2016

While most of the individuals were very nice and the room was clean, the pool was NEVER available due to either over crowding or vomit. WORST General Manager I have EVER encountered. I was double charged for my room, AND my friend was charged as well. 5 days later I am STILL fighting to get the $538 they owe me....

Review collected in partnership with DoubleTree by Hilton
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Thank Morgan M
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to write a review. I am glad you have a favorable impression of the staff and also enjoyed your room accommodations. In all honesty, I have never been through a weekend in which the pool needed to be closed so many times due to children getting sick. Sure, it happens from time to time,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 

Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Region: United States > Virginia > Arlington
Price Range: €120 - €370 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
Reservation Options:
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Hotel Style:
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
#28 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton - Washington DC - Crystal City staff and other travellers.
32 questions
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Columbus, Ohio
8 months ago
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20 days ago
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11 months ago

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Questions? Get answers from DoubleTree by Hilton - Washington DC - Crystal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 4th-floor rooms are quieter rooms but they are ONLY FOR HILTON HONORS MEMBERS.”
 of 5 bubbles 323ethanl, 27 Feb 2017 | Read review
“Pay the little extra for a city view King Suite, worth every penny.”
 of 5 bubbles footballfrk, 24 Feb 2017 | Read review
“Dont book, because the staff doesnt give a damn about you!”
 of 5 bubbles L3886DNannh, 21 Feb 2017 | Read review
“Room with a view of Washington Monument and Capitol ..”
  • Rainbow from hotel window
  • Washington Monument and Capitol from hotel window
 of 5 bubbles BikiranR, 16 Feb 2017 | Read review
“Room near elevator so I would not walk far older than average bear! Front desk personnel pleasantly granted request.”
 of 5 bubbles jemay40, 13 Feb 2017 | Read review
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