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DoubleTree by Hilton - Washington DC - Crystal City

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2,643 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
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Showing 2,556: English reviews
Canton, MA
Reviewed 21 April 2016

Wish Trip Advisor gave a half-star option. This hotel is better than average but I wouldn't quite call it "very good." This was our second trip to Washington, D.C. as a family. This time we looked for a hotel in the Hilton family that had a better pool than some of the downtown locations, and maybe a bit more space...

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Thank RobinHorrigan
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to write such a detailed review. You make an excellent point that while we are located just outside Washington DC (and actually closer to many of the attractions than many hotels inside the District), the pricing model is very different and more cost effective. While every hotel has unfortunately received comments from time to...

Sumter, South Carolina
Reviewed 21 April 2016

Thanks to the catering team starting with Emily Budd and her great customer service when preparing for the event held at the Doubletree. A special thanks to Carlos, Lupe, Flores, Ana Figaro and Mohamed Salimi for the dinner in the Capital View room on 6 April.

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Helpful?
Thank Judith F
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. It is so nice to read you recognize so many of our team members by name so we can thank them for their efforts. We are so lucky to have Emily and I know she enjoyed working with your group through out your stay with us. The catering team will be thrilled to read...

Waterloo, Iowa
Reviewed 20 April 2016

The entrance to this place is odd.....it's like you're entering the basement and you have to go upstairs to the lobby. Rooms weren't ready when we arrived at 3:00. Had to wait two hours. The windows in our room were absolutely filthy. Unfortunately the view of the Capitol, Washington Monument and Pentagon were clouded....and it wasn't because of the weather....and...

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Thank love2travelalot216
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. I am sorry you found the entrance to be odd. Many guests really like the fact that the front desk and lobby area are one level up from the main entrance as it is away from the constantly opening/closing door and offers much more space than the standard lobby. While I have never heard...

Bloomington, Indiana
Reviewed 20 April 2016 via mobile

I stayed here with my family when my brother ran a marathon back in the fall. We had a lovely stay and were taken care of very well. We were within walking distance of a nice mall with several food options and the metro. Of course, the chocolate chip cookies are always a plus too!

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Helpful?
Thank Maddie H
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. It is nice to read that you had a fantastic stay experience. Many of our guests enjoy walking to the Mall and Metro while other prefer to ride on the complimentary shuttle. Thank you again for your review and for staying with us. I hope your brother had a successful run in the marathon...

Frederiksberg, Denmark
Reviewed 20 April 2016

The DoubleTree by Hilton Hotel is situated in Arlington close to the Pentagon. The Hotel is large, however the rooms were small and very worn down and certainly not worth the very high price. The rooms and cleaning standard were way below standard with broken tiles and mill-dew in the corners of the bathroom. The hotel can not be recommended...

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Thank 806,262
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. I am so sorry to read that you did not enjoy your room accommodations. Since the completion of our room renovation in April, I have not heard our rooms as being described as worn down and really feel bad that this is your impression. I hope you let us know about your observations while...

Edwardsville, United States
Reviewed 19 April 2016

Charge for early check in even if the room is ready. Poor Internet access. Lack of customer service when providing information about the location and what is available. During the booking I was told there were mutliple shops and restaurants close by, when we asked upon arrival we were told they were 30 minutes away. The next day we found...

Review collected in partnership with DoubleTree by Hilton
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Thank Jamie D
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. We get many requests for early check in work hard to accommodate this request. We bring in housekeepers early to turn the rooms that had early departures so people needing an early check in have rooms available. While there is a fee to check in prior to 1pm; for those that prefer not to...

Saint Francis, Wisconsin
Reviewed 16 April 2016

DoubleTree Crystal City is a great location between National Airport and downtown DC. Crystal City is rapidly expanding and DoubleTree is located in prime location to enjoy the many new location. The hotel has a restaurant with commanding view of the area and large, well equipment fitness center.

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Thank Mike P
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. You are correct that Crystal City is rapidly improving and expanding. We are so fortunate to be located so close to the many new features of Crystal City as well as Reagan National Airport, the Metro, Washington DC, and the Pentagon. So many of our guests are amazed that this location is convenient to...

Reviewed 15 April 2016

Good value, good location, very convenient to airport. The beds are really comfortable and the Sky Dome is a unique experience with a panoramic view of DC. The hotel staff were very accommodating for our reception.

Review collected in partnership with DoubleTree by Hilton
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Thank benitao346
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. It is nice to know we offered you a positive stay. The Skydome is unique and I am so glad you made it up there during your stay. I appreciate your comment on the staff. Thank you again for your review and for staying with us. We hope to welcome you back soon. As...

Minneapolis, United States
Reviewed 15 April 2016

I first chose Doubletree Crystal City for proximity to work, and have gone back numerous times because of the quality and excellent service. The staff are wonderful - friendly, knowledgable and helpful. The food and amenities are above average - good selections and great quality. Any time I've had a problem or a complaint (rare) it's been handled and solved...

Review collected in partnership with DoubleTree by Hilton
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Thank Thomas G
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. We really enjoy welcoming back familiar faces and appreciate you choosing to return. Your comment on the staff is greatly appreciated as they work hard to make this happen. The kitchen staff will be thrilled to read your comment on the food variety and quality. Challenges to occur from time to time and we...

Reviewed 15 April 2016 via mobile

Favored by military personnel travelling at govt rate, Southwest Airlines flight crews, trade groups looking for cheap lodging for DC conferences, this hotel boasts decent and extensive meeting space and lots of serviceable if unremarkable guest rooms. WiFi is relable; TV is not. Drinks and dining so Convenient to metro. Good shuttle connection to Reagan airport. Taxi service always available....

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Thank Scott C
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. We are fortunate to welcome military/government folks, airline crew, business and leisure travelers everyday. You are correct that our rates are typically less expensive than hotel rates found inside Washington DC. I am sorry you had a challenge with your television. We have experienced some technical difficulty and have had the provider out to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 

Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Dr, Arlington, VA 22202-2891
Region: United States > Virginia > Arlington
Price Range: €139 - €386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Priceline and Hotels.com so you can book your DoubleTree by Hilton - Washington DC - Crystal City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Hotel Style:
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
#28 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton - Washington DC - Crystal City staff and other travellers.
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Columbus, Ohio
8 months ago
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Questions? Get answers from DoubleTree by Hilton - Washington DC - Crystal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Wi-if is free if you enroll in the Hilton Honors Club. Self-parking fee is $30 nightly. There is 12-hour metered parking on the street.”
 of 5 bubbles churchmusiclover, 19 Mar 2017 | Read review
“Try to get a city view if possible”
 of 5 bubbles Babsan01, 6 Mar 2017 | Read review
“The 4th-floor rooms are quieter rooms but they are ONLY FOR HILTON HONORS MEMBERS.”
 of 5 bubbles 323ethanl, 27 Feb 2017 | Read review
“Pay the little extra for a city view King Suite, worth every penny.”
 of 5 bubbles footballfrk, 24 Feb 2017 | Read review
“Dont book, because the staff doesnt give a damn about you!”
 of 5 bubbles L3886DNannh, 21 Feb 2017 | Read review
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