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801 North Glebe Road, Arlington, VA 22203-1825
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Westin.com
US$256
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Traveller (144)
Room & Suite (81)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 08/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Arlington Gateway
Updated 08/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 50 hotels in Arlington
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
88Good for walkers
Grade: 88 out of 100
84Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
500Reviews19Q+A70Room tips

Reviews
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Traveller rating
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Most Recent
Boris E wrote a review 3 Oct
Harrisonburg, Virginia802 contributions418 helpful votes
The Westin Arlington Gateway is a decent hotel near Lyon Park Community Center. We had a chance to stay in this hotel for a wedding and had mixed experiences before and during our stay. First of all, the mobile check-in chat is not monitored. After sending a request through the chat 48 hours in advance as a Titanium elite member, I never got a response from guest services or the front desk. Around noon, I decided to call; a front desk agent coldly answered the call. Elite benefits don't seem to matter, depending on who you speak with. After arriving at the hotel, I was not given the promised room since it was not ready yet, and I was given a downgraded room. Also, I had to remind the front desk agent of the kind of offer I made the reservation to ensure that all details were considered. Regardless, I was happy to get to the room, change, and head to the wedding. As I returned to the hotel the following day, I found out later that I had to be given a meal voucher to use in the restaurant. I returned to the front desk, and the issue was solved. Brian and the front desk person on early Sunday were able to assist with some of my requests, and I appreciate their assistance in one way or another, regardless of the other shortfalls. It would be great to have consistency in customer service, so this place can indeed be a Westin property. Finally, I would recommend booking a room using the Park rate. It includes breakfast for two and a self-parking fee (usually $38 per night). Other than such facts, I hope that training in customer service can be improved and restore this property to its higher brand name standards.
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Date of stay: October 2022
Location
Service
Sleep Quality
Room Tip: Top Floor, Corner Room, City View, Suite Upgrade
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Westin Team Arlington Gateway, Guest Services / Front Office at The Westin Arlington Gateway
Responded yesterday
Hello Besca001, Thank you so much for taking the time to complete a survey regarding your recent visit with us. I am disappointed to see how we failed in many different areas, but take ownership of the situation and realize that we have many training sessions ahead of us to ensure that the team members are making the guest experience a flawless one. It’s important that we continually striving to improve our guest experience, and we are grateful for your feedback which will help us achieve our goals. Thank you again. We look forward to providing you with a seamless stay on your next visit to the area. The Westin Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2121raj wrote a review Jul 2022
3 contributions
Hotel's Favourite
Friendly staff, leadership (Dir of Rooms) leading by example to make it a memorable experience.. pet and kid friendly. Commentary food and service was excellent Westin focus on guest wellness clearly stands out. Well done!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Westin Team Arlington Gateway, Guest Services / Front Office at The Westin Arlington Gateway
Responded yesterday
Hello 2121raj, I’m glad you had an enriching stay at The Westin Arlington Gateway Hotel. Nothing is more important than your satisfaction and we are glad you gave us a perfect score. I appreciate your business and look forward to seeing you again soon. The Westin Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ladylana wrote a review 1 Oct
Fort Lauderdale, Florida90 contributions81 helpful votes
This hotel was recommended during my recent visit to George Mason University. Would stay here again if I was i the Ballston area. Pros Excellent service and wonderful front desk Comfortable beds Close to the Metro and within walking distance to George Mason University Strong internet Lots of restaurants nearby within walking distance Cons Rooms showed slight signs of wear and tear Requesting towels or items to your room could result in a delay Basic breakfast
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Higher floor away from the elevators
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Westin Team Arlington Gateway, Guest Services / Front Office at The Westin Arlington Gateway
Responded yesterday
Hello ladylana, Thank you for sharing your feedback and by letting us know the pros and cons that you've experienced. It's nice to hear that you've enjoyed many aspects of our hotel, such as your well-appointed room and excellent service, however, we are disappointed that we didn't fully meet the standard that you're accustomed to when staying at the Westin. Rest assured that I've discussed the breakfast served at restaurant with the appropriate leadership team and the lack or delay of service when requesting room amenities. We value your business and hope to have the opportunity to welcome you back for a future visit. The Westin Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy D wrote a review Sep 2022
Cincinnati, Ohio223 contributions76 helpful votes
This place looks impressive from the lobby, and the front desk staff was very nice. However when we got to the room, here is what we noticed: 1) lamp by the bed was broken so the shade was very crooked. 2) The closet door was stuck so it was VERY hard to slide (we just left it open the whole stay). 3)There were two phones and only one worked. 4) The magnifying mirror in the bathroom was broken at the neck. 5) The shower water pressure and temperature fluctuated greatly during our showers. The pillows are very squishy so we ordered more delivered to our room. They said 20 minutes, but after 3 hours we went to the front desk to ask again. We cannot recommend this place, nor will we stay here again.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Westin Team Arlington Gateway, Guest Services / Front Office at The Westin Arlington Gateway
Responded 1 week ago
Hi Amy D, Thank you for choosing us for your recent visit. We are genuinely sorry for the experience you had at our hotel. We strive to provide thoughtful, intuitive service from each of our associates, and we are disappointed that we let you down. I hope you will accept our apologies. We look forward to providing you with a seamless stay on your next visit to the area. Sincerely, The Westin Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sara Sepehr wrote a review Sep 2022
Williamsburg, Virginia1 contribution
+1
They are extremely rude and irresponsible. I have an emotional support dog and I called twice before check in to make sure it’s free of charge both times they responded my phone calls and verified it is free. When we arrived she said no and she charged me 50$. When I complained Rawan Dor who said she’s the supervisor said I can find another place to stay and she can refund my money ( very rude) The room is also disgusting very dirty. It seems they have never cleaned the flooring. The bath tub awful it was actually black of accumulation of dirt. They don’t even put a single spoon for you to mix the sugar in your coffee.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Avoid this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Westin Team Arlington Gateway, Guest Services / Front Office at The Westin Arlington Gateway
Responded 2 weeks ago
Dear E6268VBsaras, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Westin is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent wrong information of the hotel policy from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, The Westin Arlington Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert A wrote a review Sep 2022
Alexandria, Virginia2 contributions
I came here to stay when my house was unavailable due to repairs. The staff was amazing, they were very professional, always prompt to greet me by name, very attentive to my needs and now I even have some new friends here…
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Westin Team Arlington Gateway, Guest Services / Front Office at The Westin Arlington Gateway
Responded yesterday
Hi Rob, Thank you for your thoughtful review of our property. We are thrilled to know our service and facilities surpassed your expectations and that you had an amazing experience here. Thanks again for choosing us, and we look forward to making your next trip exceptional as well. The Westin Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sean Paul C wrote a review Jul 2022
1 contribution
The Westin is the best hotel in Arlington, an absolute amazing mixture of high class amenities with a perfectly casual feel. The staff is incredible, I was helped out by Rawan throughout my experience at the Westin she along with everyone else who works there is intelligent, friendly, and professional if anyone is in the DMV (DC, Maryland, Virginia) Area and is looking for a great place to stay or get top service food and beverage the Westin is the place to be. I will never go into Arlington again without stopping by the Weston!
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Westin Team Arlington Gateway, Guest Services / Front Office at The Westin Arlington Gateway
Responded yesterday
Hi Sean, Thank you for choosing the Westin Arlington Gateway hotel for your accommodation and for sharing your review. I'm glad to know you had a pleasant stay with us and with the service provided by our friendly staff. Rawan is one of the best at the property! Thank you for being our guest and we look forward to making your next trip exceptional as well. The Westin Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Goodpeople10 wrote a review Jul 2022
Reston, Virginia2 contributions2 helpful votes
I do not usually do this on these types of platforms, however I have to make an exception. I want to thank the man, Mr. Justin, who was behind the counter and I believe was a manager as he was doing the job of 4 people all with a smile. I know that in todays world it is hard to stay positive however I am pleased that my time there was a great one. Others have commented that being appreciated for doing the basics of customer service is needed, however as those who are on the frontline of service continue to show due diligence they should be commended. Thank you and I will recommend your place of business to many in the future, including my travel and corporate partners. THANK YOU FOR YOUR POSITIVITY!!!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Westin Team Arlington Gateway, Guest Services / Front Office at The Westin Arlington Gateway
Responded yesterday
Hi GSP1018, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Arlington Gateway. We truly appreciate your thoughtful and generous comments regarding our GM, Justin! He is our remodel and we couldn't ask for a better General Manager as Justin. Thank you for being our guest and we hope to welcome you back very soon. The Westin Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shsefa wrote a review Jun 2022
3 contributions1 helpful vote
It has been 6 months still didn't return back our money which they haven't return back them. I have contact the hotel via phone, told me send an email which never got a feedback from them. I wrote booking.com where reservation was though them, they have contacted them several times and they didn't confirm to them to return our money back. Too bad for such a hotel chain
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Date of stay: January 2022
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Be sure what you are charged from them, they will overcharge and not give your money back
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marc Ebuen, Guest Services / Front Office at The Westin Arlington Gateway
Responded 29 Jun 2022
Dear LH, Thank you for your recent stay and for taking the time to give us your feedback. Here at The Westin, we strive for guest satisfaction and that all guests feel relaxed and rejuvenated. Please accept our apologies for the inconvenience you experienced during your stay. We are in contact with Booking.com in getting you your refund. We hope to serve you again when your travels bring you back to Arlington, VA for a better memorable experience. Be Well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Serendipityquest wrote a review Jun 2022
San Francisco, California104 contributions95 helpful votes
There are management and facility issues at this hotel. At best, it is what I’d expect at a three star Sheraton level hotel. It has every failure complaint I have about an expected 4 Star Hotel. No Bellmen. No room service. A gabby registration person (solo at the desk) when people are waiting (I am handicapped with a bad back and had to wait standing while the registration person discussed his interest in movies with another guest, and no place for me to sit - ADA issue?). He told me that our room was upgraded, well, actually we had already booked the upgraded room. He lied and told us was the hotel upgraded us. We get to our room assigned for 10 days and there are virtually no drawers or storage. Each nightstand has one small drawer. There are three medium size drawers under the TV. I was told not to expect daily housekeeping and to call, but arriving at midnight to see 3 towels in the room for two of us is a bit skimpy. The nightstands are not much on electrical outlets, there is one in the lamp. I am a Level 5 Ambassador guest and expected a lot more from the Westin brand. My profile indicates requests for extra towels and feather pillows…nothing extra. As far as a “Warm Welcome”… they screwed up big time.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: No Valet Parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marc Ebuen, Guest Services / Front Office at The Westin Arlington Gateway
Responded 29 Jun 2022
Hello Serendipityquest, Thank you for your recent stay and for taking the time to give us your feedback. Here at The Westin, we strive for guest satisfaction and that each guest experience a relaxing and rejuvenating stay. Please accept our apologies for the inconveniences you have experienced. We hope to serve you again when your travels bring you back to Arlington, VA for a better memorable experience. Be Well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$153 - US$277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin arlington gateway hotel arlington, arlington westin
LOCATION
United StatesVirginiaArlingtonBallston
NUMBER OF ROOMS
338
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Frequently Asked Questions about The Westin Arlington Gateway
Which popular attractions are close to The Westin Arlington Gateway?
Nearby attractions include Immersive Gamebox - Arlington (0.4 km), 5 Wits Arlington (0.3 km), and First Down Sports Bar & Grill (0.3 km).
What are some of the property amenities at The Westin Arlington Gateway?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Arlington Gateway?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Arlington Gateway?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Westin Arlington Gateway?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Arlington Gateway?
Conveniently located restaurants include Rus-Uz, Big Buns, and Ser Restaurant.
Are there opportunities to exercise at The Westin Arlington Gateway?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at The Westin Arlington Gateway?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Arlington Gateway?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Arlington Gateway offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Arlington Gateway?
The staff speaks multiple languages, including English and Spanish.