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Crystal Gateway Marriott

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Crystal Gateway Marriott
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1,366 Reviews from our TripAdvisor Community

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Showing 1,321: English reviews
Loveland, Colorado
Reviewed 28 June 2015

Extremely convenient to metro, airport and walkable to restaurants. All the amenities are what you would expect for a Marriott and it's a good hotel - but it's a conference hotel. I appreciate that they have an airport shuttle.

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Thank Kathy W
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Kathy W, Thank you so much for giving us the opportunity to serve you, especially for taking the time to post your review. We appreciate your business and would love to see you again soon!

Scottsdale, Arizona
Reviewed 26 June 2015 via mobile

I stayed here for three nights to attend a conference held at this hotel. Location: 5-10 mins drive from the airport. They have free shuttle available from/to airport/hotel. I was lucky enough when I showed up at the shuttle bus stop at DCA, the bus came within a few mins. When I was ready to leave, I came to the...

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2Thank Hamham730
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Hamham730, We appreciate you taking the time to post your review. Thank you for highlighting some of the great features our hotel has to offer: perfect location, spacious rooms, and food quality. Thank you for your feedback regarding the guestroom terry, I have shared your comments with the Director of Services. We look forward to your future visit when...

Eugene, Oregon
Reviewed 25 June 2015

LOCATION, LOCATION AND LOCATION. Just a ten minute shuttle from the Reagan National (DCA) airport (free.) Next to a subway. Expensive parking! Hotels in the area appear to be 70's era, unimaginative architecture. Rooms are nice & clean. HVAC was hard to operate. Pictures on walls looked like generic Washington DC images picked off the internet. All said, no pizzazz....

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Thank deanham
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear deanham, Thank you for your recent stay with us and for your post. We appreciate the unique opportunity to see ourselves thru the eyes of our customers – thank you for your feedback. We are constantly upgrading our building structure, services and amenities, and I’m happy to share that a complete guestroom redo is soon approaching beginning next year,...

Washington DC, District of Columbia
Reviewed 23 June 2015

We experienced the highest level of service at this facility during the three nights of our stay. It was a wonderful experience for our family and all our guests who thoroughly enjoyed their stay and all the events that took place .Our out of town guests had booked approximately 50 rooms. All the rooms were available on time. Our time...

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Thank ayub2
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear ayub2 Thank you for choosing the Crystal Gateway Marriott to celebrate such special event! We appreciate you taking the time to share this amazing review with other users. We enjoyed reading and celebrating all of your comments with the rest of the team! It’s always great when we know our guests love the hotel as much as we do,...

Gainesville, Georgia
Reviewed 22 June 2015

Went to Washington DC for a quick trip and stayed near DCA airport at the Crystal Gateway Marriott. The shuttle bus from the airport to the hotel took 30 minutes to show up. At check-in there were crowds of people in line waiting to be served. Each transaction at the desk took several minutes so the lines did not move....

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1Thank George V
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Foodie77Atlanta_GA, Thank you for taking the time to share your past experience at the Crystal Gateway Marriott. We strive for excellence and did not meet that expectation during your recent stay. On behalf of our staff and the hotel, please accept my apology. Rest assured that I have shared your comments with the appropriate hotel teams to ensure this...

Reviewed 22 June 2015 via mobile

Very close to reagan airport..shuttle.service...good sized room with nice toiletries...staff we encountered were all very helpful and pleasant..great to have Hertz in the lobby..so convenient! Coffee shop in the lobby for a quick breakfast....recommended.

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Thank mavericktravel
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear mavericktravel, Thank you for choosing the Crystal Gateway Marriott for your recent stay. We're glad to read that you enjoyed our hotel, our location and certainly our service! It would be wonderful to welcome you back the next time you come to the city, so please keep us in mind.

Pittsburgh, Pennsylvania
Reviewed 20 June 2015

When we checked in there were a few events going on there that day so understandably, check in took a while. There was a lot of traffic around the hotel and trying to get into the parking garages. There had been a few travel buses unloading when we arrived. The lobby was very clean and beautiful. Its not like any...

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Thank Bikits
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Bikits, Thank you very much for the wonderful review of our hotel. I'm thrilled that you enjoyed your stay and can't wait to have another opportunity to welcome you back!

Arlington, Virginia
Reviewed 20 June 2015

After a long day of traveling, we finally got settled into our rooms and ready to turn in for the night to prepare for a long day of activities the next day; however, we found out the bedding items for the sofa bed were missing. I called the front desk and was told someone will be up shortly. Thrity minutes...

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Thank Danielle A
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Danielle A, Thank you for completing a Trip Advisor survey in regards to your recent stay at Crystal Gateway Marriott. I am sorry to hear that you did not recieve the additional amenity items in a timely manner. We completely understand the frustration this caused and agree that we need to do a better job with requests in this...

Chicago
Reviewed 19 June 2015

The Crystal Gateway Marriott is one of the nicest airport hotels I've stayed in. I had a corner room with a little sitting area (desk, couch, TV) and a separate bedroom. Bed was comfortable. Nice toiletries. Shower was OK, could maybe use a bit of updating. The lobby is spacious and nice. Pool area is very pleasant with an indoor/outdoor...

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1Thank Sunny77777
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Sunny77777, Thank you so much for staying with us, and taking the time to post your review. We are thrilled that you loved our hotel, amenities, services, and can’t wait to have another opportunity to welcome you back. Again, thank you for your business and your post! Kind Regard, Maimy Castellanos

North Miami
Reviewed 17 June 2015

No need for an intro for this chain...this is the Marriott for crying out loud. We expected the staff to be extra courteous, public spaces easily accessible, and rooms clean....all check. This hotel indeed exceeded our expectations. The minute we checked in, we were greeted by every single staff that passed by. This is considered as a business hotel in...

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Thank Angelo R
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Angelo R, Thank you for giving us the opportunity to serve you, especially for taking the time to share your experience with other TripAdvisor users! I am delighted to hear that you enjoyed your stay and will consider coming back to see us for another visit.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 

Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Region: United States > Virginia > Arlington
Price Range: €138 - €465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Reservation Options:
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#4 Luxury Hotel in Arlington
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Gateway Marriott staff and other travellers.
23 questions
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Questions? Get answers from Crystal Gateway Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior suites can be oddly shaped and dark, so make sure you really want it; plus, no tub.”
 of 5 bubbles WestSideKid, 6 Mar 2017 | Read review
“Get rooms in the elevators away from the bar, the rooms with the elevators behind the bar are under renovation.”
 of 5 bubbles beakr, 6 Mar 2017 | Read review
“ask for potomac view, very nice. The higher up the better. We were on the 15th floor.”
 of 5 bubbles lindyb09, 21 Feb 2017 | Read review
“The Arlington Tower and the first 5 floors of the Capital Tower have been renovated.”
 of 5 bubbles Jacksonnative, 18 Feb 2017 | Read review
“Capital Tower has the best views. Arlington Tower is more accessible for conferences.”
 of 5 bubbles kittyk8ty, 13 Feb 2017 | Read review
5 of 5