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Crystal Gateway Marriott

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Crystal Gateway Marriott
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1,332 Reviews from our TripAdvisor Community

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Showing 1,288: English reviews
Delaware
Reviewed 2 days ago NEW

My husband and I stayed here this past weekend for a work event...not only did the VIP front desk staff give us an attitude, they did not even know details about the city they work in...very concerning. The only good service we received was the one valet gentleman, which we later found out that the hotel doesn't even own the...

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Helpful?
Thank Margo W
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Margo W, Thank you for staying with us. We strive for excellence and fell short of that goal during your recent stay. On behalf of my team, please accept my sincere apology for our shortcomings. Rest assured that I have addressed your concerns with the appropriate hotel teams in an effort to positively our guest’s future experience. Thank you...

Florida
Reviewed 3 days ago NEWvia mobile

Stayed here a couple of years ago and it was an OK stay, nothing to complain about. Needs some updating and better tvs. I had a rental this time and it was $27 a day to park it, even on the weekends. There is parking on the street using the meter via the app but max time is 2 hours...

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Helpful?
Thank trainaholic
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear trainaholic, Thank you for taking the time to share your experience with us. I apologize that your recent stay was not satisfactory and appreciate your feedback. Rest assured I have shared your comments with our Director of Hotel Operations and the areas of improvement you pointed out were addressed. Thank you again for your review.

Philadelphia, Pennsylvania
Reviewed 1 week ago via mobile

Haven't even checked in yet.. called to ask a few questions and Miss Phyllis answered my call. She was so polite and helpful. Had a good sense of humor when I had to "find" my question list, lol! Please show her some love and appreciation. She deserves to be recognized. Can't wait to check in. See y'all soon!

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Helpful?
Thank Luv2travel225
Pune, India
Reviewed 2 weeks ago

My family members occupied two rooms. The rooms were very comfortable. The internet could be slightly better. It was OK on the first night, but on the second something happened and it didn't work, but we were leaving anyway. The parking inside came with the accommodation, but it is not easy to get a parking spot in their garage. The...

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Helpful?
Thank Subra A
Reviewed 2 weeks ago

Very helpful when we asked to be moved to a higher floor because of the noise. Einstein Bagels is closed, so that is a little inconvenient and the in-house restaurant is expensive as always. If you qualify for the lounge it is quite nice though. Not the best one I've been to, food is occasionally gross but it's nice for...

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Helpful?
Thank Kate R
Indianapolis, Indiana
Reviewed 2 weeks ago

Stayed here many times over the last ten years and never had a problem. This time however I encountered numerous employees distracted by their phones. Valets, bell staff, front desk and the list goes on. Had one lady at the front desk actually checking her text messages while I was talking to her....sad. This, along with the poor upkeep of...

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Helpful?
Thank CVI0136
Management response:

Dear JPearl44, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Crystal Gateway Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our guest service failues....

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago via mobile

Decided on short notice to take a short holiday to Washington D. C. After researching available hotels, I decided on the Crystal Gateway Marriott. Glad I did! Metro station and a small underground mall are under the hotel. Indoor parking garage as well. (If your vehicle is under 6 feet high. Full size newer pickups may need to use the...

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Helpful?
Thank Sarge3618
Fairfax County, Virginia
Reviewed 3 weeks ago

Very happy to have found a hotel so convenient to Metro and the Airport. Tunnel from Metro connects to this hotel, which is great in bad weather. Don't expect memorable, but very reasonably priced and a pleasant stay.

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Helpful?
Thank Su25bag
Northern Virginia
Reviewed 3 weeks ago

Faced with the DC Metro system's poor schedule for the Christmas period, we opted to leave No. VA on Christmas evening and spend the night near DCA, so that we wouldn't be rushed for our morning flight. We had relatively low expectations, and were quite pleasantly surprised. First off, when you get off the Metro in Crystal City, you don't...

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1Thank luv2travl003
Woodbridge, Virginia
Reviewed 3 weeks ago

Both in my travels and my work, both while living in the area and not, I have had occasion to visit this Marriott property in the center of Crystal City. Almost all of the many high(er)-end properties in this small area of Virginia within a few minutes of the Pentagon and the District of Columbia are nice. A Metro station...

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Helpful?
Thank William F

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 

Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Region: United States > Virginia > Arlington
Price Range: €103 - €391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Reservation Options:
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#4 Luxury Hotel in Arlington
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Gateway Marriott staff and other travellers.
22 questions
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Questions? Get answers from Crystal Gateway Marriott staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views would be from higher floor rooms facing the western side towards the Potomac river”
 of 5 bubbles SubraA, 4 Jan 2017 | Read review
“Lost of sirens so go up as high as possible”
 of 5 bubbles 636kater, 1 Jan 2017 | Read review
“Higher floors may be quieter...but a pain when waiting for a elevator. Corner suite is nice for privacy and making a little noise.”
 of 5 bubbles C4005DBwilliamf, 28 Dec 2016 | Read review
“If the weather is hot I would ask for a room on the East side away from the afternoon sun.”
 of 5 bubbles AndrewW229, 22 Nov 2016 | Read review
“You may have to ask about rooms closer to garage parking, otherwise it can be a long walk.”
 of 5 bubbles MarineWife0410, 8 Nov 2016 | Read review
5 of 5
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