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Room & Suite (120)
Dining (24)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystal Gateway Marriott
Updated 29/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 50 in Arlington
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. and less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. area via the Metro which is connected to our hotel in Arlington, Virginia. Settle into one of our well-appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at 15th and Eads or grab a quick bite from our Gift Shop. Hosting an event in the Washington, DC area? Explore our hotel's versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington and downtown D.C. has never been easier.
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Property amenities
Paid private parking on-site
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Safe
Telephone
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
VIP room facilities
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English
Location
Full view
98Great for walkers
Grade: 98 out of 100
189Restaurantswithin 1 km
11Attractionswithin 1 km
Contact
1700 Richmond Hwy, Arlington, VA 22202
Getting there
Crystal CityWashington DC Metro2 min
Pentagon CityWashington DC Metro9 min
Car HireSee all Arlington car hire
305Reviews45Q+A41Room tips
Reviews
Traveller rating
- 178
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- 12
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+1
I am a paraplegic and use a wheelchair. I am reviewing the roll in show wheelchair accessible room. I would totally recommend this hotel. It is 1 subway stop away from the DCA airport and 2 or 3 stops to the national mall and museums. The room itself looked recently renovated. It had a large bathroom with room in shower and a pull down bench on the wall with hand held shower head. The thermostat was easy to reach and the room had plenty of space to move around. I would recommend this hotel to other wheelchair users.
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Date of stay: May 2022Trip type: Travelled
Helpful
It boggles my mind how this hotel managed to get as many good stars as it has. Although a Marriott, and a $300 a night hotel, there were no redeeming quality features to deserve the price or the name. For starters upon getting into our room and checking it out, we found a used soap bar in the bathroom and trash in the trash bin, which let us know the bathroom was not cleaned. We’re low maintenance and non confrontational so we just cleaned the bathroom ourselves and continued with our stay. Nighttime arrives and we notice the room isn’t cold, it felt at best 78 degrees. The fan blew air but it wasn’t cold. Setting the fan to the max level and settings the temperature at 50 degrees and the room never got cold, none of us were able to sleep properly. At 3:53 am after attempting to sleep and waking up multiple times, we went downstairs to ask for a room change and were told that was not possible as they sold out. At a $300 a night hotel we were told the best they could do was offer us a fan. They sent security to check and security gaslight us into thinking the ac worked just because the fan was working and refused to send the fan. They treated me poorly as if I was attempting to get a comped room, when I was not, I only wanted to have comfortable sleeping temperature for my kids and I. Besides the lack of cleanliness and AC issue I would also like to point out that the hotel advertises that they have a pool, they do not have a working pool. They also very vaguely offer you breakfast and wifi, making it seem like it’s accessible and free, but they do not mention that breakfast is not complimentary and they wifi is only free in the lobby. Ultimately, I do not recommend this hotel for families. Perhaps for a quick passing business trip or for one night, but nothing more…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Bryan Duncan, Guest Services / Front Office at Crystal Gateway Marriott
Responded 5 days ago
Dear Beafont, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, BRYAN DUNCAN
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Haven’t stayed at this location in a while but working nearby so I thought I would give it a try. Weird thing about water. No complimentary in the room or for sale. Bigger issue no cups. So, if you get thirsty you are limited to drinking from the sink faucet. I have lifetime status so generally look forward to the concierge lounge at Marriott properties. I was especially happy to see this one had a M Club which is usually the top tier. Well, let’s just say it was major disappointment. Pictures on the website showed a decent spread, with additional descriptions like honor bar etc. Well the evening hors d’oeuvres consisted of celery with ranch dressing or small cups of shepherds pie. Drinks were limited to the attendant running out to the hotel bar. Don’t waste your money upgrading to M club access, you are better off at the hotel bar. Overall the hotel is pretty dated and not a whole lot of restaurants nearby. The area seems to be somewhat run down with lots of vacant buildings, restaurants, etc. Convenient to DCA but that is about all this has going for it.…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Bryan Duncan, Guest Services / Front Office at Crystal Gateway Marriott
Responded 1 week ago
Dear N7499GHgaryc, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, BRYAN DUNCAN
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Very nice room, except for view which was unfortunately a huge pitted construction site out the window. Clean, spacious, comfortable bed. Breakfast had nice staff, enjoyed the broken yolk breakfast sandwich.
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Date of stay: May 2022
Value
Service
Sleep Quality
Helpful
For those wondering whether residing here would be too much of a stretch for visiting Washington DC in terms of distance, I can tell you that it is not. The hotel is situated across the Potomac but includes direct hotel access to a tunnel/underground walkway system that connects the hotel to restaurants, malls, and a metro station which conveniently has two lines leading to the national mall. There is a wide variety of restaurants near the hotel too, making it extremely convenient for all travelers, not just tourists. The hotel offers shuttle service to Ronald Reagan International Airport which is extremely helpful for business travelers and those looking for car rentals. Paid Parking is also available outside the hotel, as well as a bike rental service. It also has pleasant customer service and an immense number of ballrooms for event hosting. Furthermore, the rooms are quaint and quite clean. The bathroom space is quite generous and well lit, whilst the bedroom (no ceiling lights) was also spacious and for our room, which was a double, it came with a sofa and a desk, as well as a TV and refrigerator and closet. The hotel also offers suites for families…
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Date of stay: April 2022
Location
Cleanliness
Service
Helpful
I needed to book a hotel that was conveniently located near Reagan National Airport as I would be traveling the following day. I always have high expectations when visiting a Marriott and this time was no exception. When I first arrived I was impressed with the lobby. It was clean and high class. The lady at the counter promptly checked me in with no issues, and I was on my way in under ten minutes. My room was on the 4th floor. I paid for a king size bed, however the room I was assigned featured two queen’s. They stated it was because the property was completely booked. Not happy about that. That should have been communicated to me upon check in. Other than that, the room was acceptably comfortable and well maintained. The bed was quite firm. I prefer a softer mattress, but that’s just my personal preference. The location of the hotel was great. With uber eats, there were a lot of great food options close by. It’s a busy part of town, and if you prefer to walk, you won’t have problems finding great food spots. All in all I’d stay there again. It was a little pricey but the property did include a free shuttle to the airport. It came in handy. You won’t go wrong booking here if you need a place to stay for a night or two. If you enjoyed my review please visit my Instagram page to see my travels: @Worldwidemckay…
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Date of stay: December 2021Trip type: Travelled
Helpful
We stayed here for a volleyball tournament a few weeks before Covid hit back in 2020. At the time I had been super impressed with the hotel service, cleanliness and food, so I was looking forward to our return visit. The visit coincided with DC lifting their mask mandate, so I felt like we were really coming full circle. Check in was lackluster and no mention of our Bonvoy status. The room was not the cleanest. First thing I saw in the bathroom was a hair and I can assure you, it was not mine. They tell you to request housekeeping and they only way to do so is to call the front desk. We did this each day but the results varied. Requests for extra towels also took a very long time. Food options are limited. There is a buffet but it was nowhere near as nice as I recalled. Several times I went to request water at the front desk and was left waiting for a fair amount of time. I hope as life returns to normal, this hotel will return to the place it was 2 years ago.…
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Date of stay: February 2022Trip type: Travelled
Helpful
Response from Bryan Duncan, Guest Services / Front Office at Crystal Gateway Marriott
Responded 12 Mar 2022
Dear 703Deenap, Thank you for choosing to stay at the Crystal Gateway Marriott and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Please let me know if there is anything that I may assist you with in the future as well. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, BRYAN DUNCAN
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Lovely hotel. I spent a week here in February 2020, and another week here in February 2022 (last month). First room was great but the during my second stay, I ended up in a much larger room and really enjoyed the extra space. The lobby is inviting and the hotel is connected to the Crystal City metro, which is perfect. The food at the restaurant in the lobby was also excellent, seemed to be locally inspired. LOVED the M Club Lounge, ideal getaway spot to get some work done and unwind! Housekeeping was by request, and making a request was an easy phone call to the front desk. What stood out the most was how spotless and clean this hotel was. The staff really takes care of public areas and I would see staff cleaning often. I was here for a conference, and the conference spaces were wonderful. No issues at all during either visit. Excellent and a model Marriott.…
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Date of stay: February 2022Trip type: Travelled
Cleanliness
Service
Sleep Quality
Helpful
I completed a two night stay at the Crystal Gateway Marriott and had an excellent experience. From check-in to check-out, the staff were courteous and helpful. My Titanium Elite status was recognized at check-in, leading to an upgrade to a 1- bedroom suite and access to the M Lounge. The M Lounge offers an excellent breakfast buffet daily from 630-1030 and evening apps daily from 530-730. The hotel is connected to the Crystal City Metro station via enclosed walkway which is very convenient for easy access to/from DC, Arlington, and National Airport. Highly recommended!
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Date of stay: January 2022Trip type: Travelled
1 Helpful vote
Helpful
I stayed at the Crystal Gateway in mid-January 2022 at the height of Omicron. I have stayed at this hotel for leisure and for a conference previously and enjoyed it because of its location to restaurants, a mall and the metro (underground at the hotel). I returned because my stay had always been pleasant. I did make several phone calls before arriving to confirm the airport shuttle and the way to gain access, and the protocols that were being observed for COVID. I arrived at the airport and called for the shuttle and was told that it only operated on the 1/2 hour. Me and my companion were the first at the station and by 20 minutes in a multitude of people arrived all waiting for the Marriott shuttle, Hilton, and Hyatt came several times while we waited. By the time the small shuttle arrived there was literally a pushing rush to get to the door first. A flight crew member (who had arrived some time after us) walked to the driver side and got the driver to agree to take all six of them first. At this point I was irritated and did not feel like arguing to get on with on so I caught an Uber. When we arrived at the hotel the line to check in was to the hotel doors, there was one person checking everyone in and it took some time to get the desk. I quickly learned that the hotel was completely understaffed, at the desk, at the restaurant and at the little hotel market (they had the front desk staff running that in between trying to check in guest). There was also a conference happening and it felt like the hotel was overrun. The only concession to COVID was mask wearing (many people heartedly engaged) there was no social distancing in elevators so they were packed full, there were not many with actual masks I saw a lot of bandanas and gators. Housekeeping was only available if you requested it. The rooms have been updated to a more modern look and the bathrooms have only showers with dual shower heads. The toilet is tucked behind a wall for sem-privacy. The room was nice and the beds were ok for comfort. There was also an armless chaise by the window that was equipped with blackout curtains. I was there for four nights and during two of them I was awakened by guests partying in the hallways and slamming doors that I attribute to the conference. I had never previously had any noise issues at this hotel. The hotel has a fitness room but no pool or jacuzzi. The biggest benefit to me this trip was the location. There was no outstanding service, no ease of check in or check out. There was only one person there at check out and she was extremely grumpy, she was busy working at the market, then her computer didn't work, we really felt like we were inconveniencing her, and she abruptly demanded our keys and I think realized how brusque she was being because she then launched into how bad of a morning she was happening. I was happy leave and did not leave this trip with good memories of this Marriott.…
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Date of stay: January 2022
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Bryan Duncan, Guest Services / Front Office at Crystal Gateway Marriott
Responded 23 Jan 2022
Dear whimsical_n1, Thank you for providing your feedback from your stay with us at the Crystal Gateway Marriott. While we strive to provide our guests with excellent stays, we apologize for not meeting your expectations during your visit with us. We have shared your feedback with our team in an effort to prevent these issues from occurring in the future. Once again, thank you for staying with us and we hope you will give the opportunity to host your stay again.
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PRICE RANGE
US$133 - US$410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott crystal gateway hotel arlington, crystal gateway marriott, marriott hotel crystal gateway, marriott arlington, arlington marriott
LOCATION
United StatesVirginiaArlingtonCrystal City
NUMBER OF ROOMS
701
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Claim Your Listing Frequently Asked Questions about Crystal Gateway Marriott
Which popular attractions are close to Crystal Gateway Marriott?
Nearby attractions include The Tomb of the Unknown Soldier (1.0 km), Gravelly Point Park (1.1 km), and Arlington House - The Robert E. Lee Memorial (1.0 km).
What are some of the property amenities at Crystal Gateway Marriott?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Crystal Gateway Marriott?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crystal Gateway Marriott?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Crystal Gateway Marriott?
Conveniently located restaurants include Lebanese Taverna, Ted's Montana Grill, and Legal Sea Foods.
Are there opportunities to exercise at Crystal Gateway Marriott?
Yes, guests have access to a fitness centre during their stay.
Does Crystal Gateway Marriott have an airport shuttle?
Yes, Crystal Gateway Marriott offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crystal Gateway Marriott have airport transportation?
Yes, Crystal Gateway Marriott offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crystal Gateway Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystal Gateway Marriott offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crystal Gateway Marriott?
Many travellers enjoy visiting Arlington National Cemetery (2.6 km), Alexandria's Christ Church (5.9 km), and Old Town (6.1 km).