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The hotel is currently going through renovations, but were nearly complete. The rooms are very modern and full of conveniences. There was no construction noise before 9 am on the weekdays, and none on the weekend. The shuttle service to the Metro and restaurant areas...More
So I reserved a room online here NYE night for the party at the Regency Hotel next door but at the time of booking they were booked so I reserved at the Courtyard. I constantly checked the Regency Hotel for any cancellations so I could...More
Response from CC-CYTD, Manager at Courtyard Arlington Crystal City / Reagan National AirportResponded 1 week ago
Thank you for writing your feedback regarding reservation cancellation. We sincerely apologize that the refund process took longer than anticipated. We hope that this will not deter you from booking with Marriott and look forward to creating a memorable experience for you next time your...More
Great building, excellent location, fantastic reception staff. Acknowledged my loyalty. Food and beverage staff super nice. Currently being renovated. My new room was very nice.
No shampoo in room.
WiFi slow and intermittent
Nice big HD TV but analog signal
No soap dish in shower...More
Response from CC-CYTD, Manager at Courtyard Arlington Crystal City / Reagan National AirportResponded 8 February 2018
Thank you for choosing to stay at the Courtyard Arlington Crystal City/Reagan National Airport and sending your honest feedback.
We are ecstatic that you liked our new and modern rooms, our amazing location and our fabulous staff. Providing the highest level of hospitality is our...More
Stayed here while flying from Florida to avoid a hurricane. Had found a low room rate online but when I arrived, front desk agent said she could not book it for me and asked me to go online to book the room myself and then...More
Response from CC-CYTD, Manager at Courtyard Arlington Crystal City / Reagan National AirportResponded 22 January 2018
Thank you for choosing our hotel during your stay in Arlington. We appreciate your review. Please come back and see us again.
I booked this hotel because of its proximity to DCA and because generally I like Marriott properties. But this one has some issues. The check-in was fine and the young lady checking me in was very kind to give me room a couple hours before...More
Response from CC-CYTD, Manager at Courtyard Arlington Crystal City / Reagan National AirportResponded 16 January 2018
Thank you for choosing to stay at the Courtyard Arlington Crystal City/Reagan National Airport and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More