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Crowne Plaza Hotel Old Town Alexandria

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Traveller (155)
Room & Suite (118)
Dining (8)
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Overview
  • Excellent22%
  • Very good37%
  • Average25%
  • Poor10%
  • Terrible6%
Travellers talk about
“potomac river”(49 reviews)
“king street”(98 reviews)
“old town”(141 reviews)
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (748)
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726 results
Traveller rating
165
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78
45
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165
248
190
78
45
Show reviews that mention
All reviewspotomac riverking streetold towngastro pubextra perksflight pathreagan airportfree shuttlebraddock roadfront desk staffseveral blocksshuttle serviceblock walkhotel shuttlehotel restaurantparking feerestaurants and shops
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1 - 5 of 726 reviews
Reviewed 2 days ago

I've stayed here three years in a row for business. This year it just didn't live up to expectations in a few areas. The rooms are big and comfortable. The rooms are clean. The front dest staff wasn't up to par. I arrived early 10AM...More

Thank Joseph M
Response from Adely G, Manager at Crowne Plaza Hotel Old Town AlexandriaResponded yesterday

Dear Joseph M, Thank you for taking the time to write your review following your recent stay. We also thank you for consistently choosing us as your preferred hotel chain. You're valued by us for being our loyal guest. Your comments are taken seriously. We...More

Hotel's Favourite
Reviewed 2 January 2018 via mobile

I stayed at the Crowne news years day; although it was very busy within the hotel between checkins and checkouts I observed that the staff treated each customer as if that person was staying in the presidential suite by the breakfast hostest to the maintenance staff....More

Thank GLEEdetroit
Response from Adely G, Manager at Crowne Plaza Hotel Old Town AlexandriaResponded 3 January 2018

Dear GLEEdetroit, We want to thank you for staying with us to spend the New Year. We are extremely pleased to hear that you enjoyed our top quality service throughout your stay. We appreciate your special recognition of our team member Roland. Our staff will...More

Reviewed 2 days ago via mobile

Thanks so much for the upgrade. I really feel appreciated when that happens. This view is a gorgeous view of the Potomac. Front desk is very polite. Room is clean and the bed is really comfortable. I have no complaints and would stay here again.More

Thank Nancy-Annette C
Response from Adely G, Manager at Crowne Plaza Hotel Old Town AlexandriaResponded yesterday

Dear Nancy-Annette C, Thank you for your complimentary review of our hotel staff and room. We are happy that you were please with your accommodations and service. It is our goal that each guest would have a great overall experience while staying with us. We...More

Reviewed 4 days ago via mobile

We were given a very nice room upon check in with a view of the river. The room was clean and a nice size. However our room was entered 4 times the next morning prior to check out, this is unacceptable!More

Thank Skatewizard
Response from Adely G, Manager at Crowne Plaza Hotel Old Town AlexandriaResponded yesterday

Dear Skatewizard, Thank you so much for your recent visit, we are so pleased to have you stay with us. We are happy that you enjoyed your recent stay with us in one of our river view rooms. We are deeply sorry for the inconvenience...More

Reviewed 4 days ago via mobile

Trying to book was a nightmare. The person wasnt listening.. When I rang 3rd time I found out They still hadnt booked me in. 3x gave out my credit card details. A common complaint I have about Northern States of North America. When I got...More

Thank C W
Response from Adely G, Manager at Crowne Plaza Hotel Old Town AlexandriaResponded yesterday

Dear C W, Thank you so much for your kind review, it was very pleasing to hear that our desk was able to help you. We do apologize you had issues when attempting to make a reservation, but I am glad that our front desk...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$111 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$111 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (155)
Room & Suite (118)
Dining (8)
Business Centre & Event Rooms (10)
Questions & Answers
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firefly07
24 April 2018|
AnswerShow all 2 answers
Response from broadcreek | Reviewed this property |
Braddock Road station is not too far to walk. And, I remember that the hotel likely has a shuttle to the metro station.
1
Vote
jjmom
5 November 2017|
AnswerShow all 6 answers
Response from 1-mmb | Reviewed this property |
Limited street parking and aggressive enforcement.
1
Vote
Ydnim888
11 July 2017|
AnswerShow all 3 answers
Response from Joseph S | Reviewed this property |
Unsure
0
Votes
Room Tips
"dont go here ever"
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"River views are nice"
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"Ask for a room with a river view"
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"Higher up has best water view"
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