Don’t be tricked by the 4.5 rating. This place was horrible. Room had not been cleaned when we walked in so they had to give us a different room. The new room smelled so strong of cigarette smoke we were all sick after our 2 day stay. The shower was disgusting with chunks of black stuff coming from the drain. The air conditioner unit was leaking water on the floor. There was no coffee maker in our room. There was never any one at the front desk to help with our concerns. We are really not high maintenance travelers but for the price we paid for this room it was not worth it.
When we first got to the hotel, the staff was very friendly and helped us out. The hotel lobby was clean, but when we got into the suite room, it was not what we expected. First off, the room was old and VERY outdated. The freezer smelled like it hasn't been used in a long time. There were no pans in the cabinet, just pots. The light in the bathroom was rusty and the sink was too close to the counter that we couldn't pull the stopper. The wooden floor was clean, but the rug was disgusting. It was sticky with red stains on the carpet. The chair in the room was old and peeling. The beds were soft and the platforms were very shaky. When we asked for pillows and blankets, we only received the blankets. We also asked for wash cloths but they just gave us hand towels. Please try to stay at a different suite.…
I would give them 4.5 if I could. Check-in was excellent. Treven (?) Hudson was working and he was friendly, helpful and professional. The room exceeded my expectations. Roomy, comfortable, and quiet. Free parking was fine, and parking lot well lighted. The free coffee in the lobby area was good too. My only complaint, is that my room wasn't cleaned. If in the area again, this is where I'm staying.
COMPLETELY UNPROFESSIONAL!! I will Never reserve another room with this place! After driving 8 hours with 3 children I was told that they had given our room away. On my email it says check in time isn’t over until 2am and my pay option for my reservation was to pay at hotel. The front desk rep said the had a line of people trying to get rooms so they gave our room away because they wanted to check us in early but wasn’t able to because my bank blocked the charged for fraud because I obviously wasn’t preset. Mind you I saw the alert from my bank at 10:10pm. I called in the moment I saw the charge just be told to wait! And no one ever got back on the phone. So I asked the front desk if it was that urgent to check people in why not call?? He never responded. He actually walked away. It was 10:47 when I got the girls to check in. He never NOT ONCE apologize even though I had my 9 month old, 6yr old and 9 yrd old with me. It was the most horrible experience ever. It was so embarrassing and I’m Still out here at 11:37pm trying to find a room. I know they won’t care enough to respond but I don’t care if I have to start a personal blog and tag them on instagram I will let everyone know about this experience. I will never ever consider being a customer again. This is only the FIRST of MANY reviews I will be leaving on many platforms. I am just so hurt and disgusted about this.…
I enjoyed my stay at Candlewood Suties. The G.M. Ms Estela has the best personality , customer service.The housekeepers always sanitized ,properly cleaned my room.I plan on coming to this location again.I hope Ms. Estela gets a bonus or raise.
This place was great. We stayed a week. Staff was great. My dogs were comfortable. Major plus is you can do Free laundry. The dollar tree and dollar general is up the street so you can get you some food there. Walk in closet is nice, and the kitchenette is real nice. They provide you with everything except food lol. They even have shampoo, conditioner, and shower gel. Highly recommend if you need to be fort belvoir or mount Vernon
Was here for business and the location is quite convenient for me. Rooms are spacious and clean. Lots of work space as well as many kitchen features (Full size refrigerator, microwave, coffee maker, etc.). Staff is very friendly, particularly Ines at the front desk.
This hotel is wonderful, this was the second stay and it is very clean and extremely comfortable. The staff are professional and very much accommodating with any needs you may have. It is located in close proximity to many restaurants. I recommend El Paso Taco, it was very nice, the staff THERE was wonderful and the food was delicious!! The hotel has a kitchenette complete with a full refrigerator, dishwasher, and cabinets with coffee mugs and mini plates. I love this hotel and would book again when in the Alexandria/Belvoir area.
We were originally booked for another hotel down the road, but we were advised that due to a water problem, reservations had been made for us at the same price at Candlewood Suites. We had no problem checking in under this arrangement. The rooms were large, clean, and well-appointed, with good temperature controls. We appreciated the ample desk space. The staff was helpful. I have only two minor criticisms: 1) the shower curtain wasn't quite wide enough, which caused water to puddle at the edge of the tub and 2) the pantry wasn't very well stocked when we arrived about 4:30 p.m. Unlike the hotel we had originally reserved, breakfast was not provided, but the clerk assured us that we could return to the original hotel to partake of theirs.
We were visiting someone in DC and Candlewood came up as a decent price relatively close-by. About a 20-25 minute drive from DC, it fit the bill. Staff was super-friendly, concerned and courteous, however, the front desk team was either new or on loan from another property. I would likely return, but to the owners, please consider making Marvin or Patrick your permanent General Manager for that location. There were some maintenance issues during our stay, but apparently no regular maintenance tech was assigned to the property so they were backlogged. The property was clean, rooms were spacious (although our 2-queens room may have been 2-doubles. Beds were comfy. Larger than compact refrig/freezer (just shy of full size), dishwasher, 2-burner stove, microwave all included. Free laundry was cool and readily available with 3 pairs. Workout facility looked ample and clean. Pantry was available and reasonable. Only real issues were: Availability of hot water. Took awhile and was not steady. (305 & 306) Room heater/ac. Thermostat on wall gave no reaction to unit unless on Emergency Heat setting (305) Insulation in walls seemed thin. In context, outside temps never got above 20 degrees during our stay.These may have been maintenance issues that will be repaired once tech shows up or result from extreme cold.…