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This was definitely not our best HIE experience. We were given a room on the lower level or as I like to refer to it as the”dungeon”. There was an overpowering odor of perfumed air freshener, and my husband swore it was covering up a...More
Thank Janet i
Response from Freddie G, Front Office Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 21 October 2017
Good Morning Mrs. Janet,
Thank you for taking time out to leave a survey and detail your experience with us! I hadn't realized that you had such a difficult time and experience with us, I would like to apologize sincerely and I know that there...More
We stayed at this facility for two nights. As others have said, the hotel is fairly clean. One of the front desk managers Nancy was extremely accommodating when we checked in. From their it kind of went south. They had another young lady working the...More
Thank Henry L
Response from Freddie G, Front Office Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 4 October 2017
Good Afternoon Mr. Laskin,
Firstly, I would like to apologize again for the inconveniences you experienced during your stay with us! In no way do we condone the level of service that you experienced during your stay with us and I am very happy that...More
Slept well. Parking spaces not in abundance....there is a Springhill Suites next door. Had to wait about 3 min for someone to show up at front desk to check out. Don't know where she went. Breakfast was the typical fare for Hol Inn Express. Shuttle...More
Response from Freddie G, Front Office Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 8 October 2017
Thank you for the review! We hope to see you again!
The hotel is fine, people very nice, and it's fairly clean. The distraction is the air conditioning unit which goes on and off and is so loud that you need to adjust the TV at least 3 volumes and it wakens you in the middle...More
Response from Freddie G, Front Office Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 27 September 2017
Thank you for nice review Elkooc! I appreciate the compliments and will share them with the staff, I also noticed the opportunity that we have with the AC unit. I will have this addressed by our maintenance department. Thank you again for telling us about...More
Worn carpet, not very clean. Was not welcomed as IHG member. No restaurant, no bath towels in room. Would not recommend .
Will not stay here again. Much nicer Holiday Inn in Dumfries,Va.
Only positive it was very easy to get back on...More
Thank Jim B
Response from Freddie G, Front Office Manager at Holiday Inn Express & Suites Alexandria-Fort BelvoirResponded 17 September 2017
Good Morning Jim B! First I would like to apologize for the inconvenience that you experienced during your time with us and I would also like to thank you for bringing those opportunities to my attention. Your feedback will help me in better the experience...More