Outstanding level of assistance at the main desk (Kristine). High quality restaurant integrated into the hotel. Room service somewhat spotty. Hotel decor attractive and off beat. Very close to the entertainment heart of Alexandria
5 stars, A+, it can't be described any better than that! From all the IHG hotels I have stayed at, this one rates at the very top. The accommodations were amazing and the food was even better - I just can't stop saying enough great things about this hotel.
Stayed here with my husband for a nice weekend getaway before he left on a 12 month deployment. I heard good things but was left super disappointed. They promised a balcony room which we didn’t get. The room was certainly not “5 star” by any means. I would give it 3 stars if I’m being generous. We got room service breakfast in the morning and the entire order was wrong. Not like they gave us someone else’s order but as an example- we ordered 2 iced coffees and what was delivered was 2 drinks that appeared to be half hot coffee half iced tea. Both food orders were missing sides and tasted terrible. Wouldn’t be the end of the world but the breakfast cost $70 so I was super annoyed. The neighbors dog barked all night and every time we called the front desk about it they said they would handle it immediately but didn’t seem to do anything. The restaurant was nice but the portions are tiny for what you spend. Overall I was mad at myself for booking this for our last weekend. If you just need a quick place to stay then it would be fine. But wouldn’t recommend if you’re trying to have a special trip or splurge and treat yourself to something nice.…
Notified the manager about 30 minutes after we checked in that there was no AC. We left to go to wedding reception 2 hours later and still no fix to AC or even an update on when it would be fixed. Asked person at front desk they said theyd call someone again. Then we asked can we judt switch rooms and she said "yes you can change now or when you get back later tonight". I thought great that was easy....get back later that night there is a new guy at the front desk. The lady clearly didnt save us a room bc he told us there was a room saved and no body ever fixed the rooms AC. So we were told to suck it up and sleep in the hot room. No other alternative solution or anything. Did even offer a fan to help. Wouod give 0 stars for experience if I could. Not a bad hotel overall just hope AC doesnt go out because theyll say youre SOL.…
decide to have a staycation for mi 10 years anniversary , always choose IHG, but the Hotel Indigo was the perfect place, really spacious room , good views , great food. Mi room was ready before I come , the front desk was always ready to help me with mi concerns . thanks Kate , for keep this hotel in great condition, hope I can stay again soon.
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