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I stay here quite often for business and the staff is always very helpful and accommodating! On this trip Justin was especially helpful when I checked in. It was almost 11 PM and I had just driven 3 hours. I had a special request and...More
Response from Randy B, General Manager at Crowne Plaza AustinResponded 31 March 2016
Thank you for your wonderful review. I'm very pleased Justin was able to help make your trip successful. We all look forward to your next trip to our hotel. Thank you again.
I have stayed here several times over the past few months. The common area could use updating but it is clean and comfortable. The rooms are standard but a good size and include a mini-fridge and plenty of places to plug in chargers, etc. I...More
Thank Andrew I
Response from Randy B, General Manager at Crowne Plaza AustinResponded 25 March 2016
Thank you for taking the time to write a review regarding your recent stay. I am really pleased that you have enjoyed our hotel enough to continue staying with us. We are in the process of beginning our renovation and I am confident our new...More
I stay in many, many hotels as I travel every week for work. The hotel itself is comfortable, but what really stood out is the friendliness of the staff. Nicolette especially, was amazing. She took it upon herself to help me with a complicated computer...More
Upon entering the hotel. I was greeted by Charles. He was extremely friendly and professional. It is always a pleasure to have a hotel employee care about your comfort while you are away from home. I will most definitely recommend this hotel to my friends...More
This place has a nice lobby and good transportation to and from Austin airport, but the rooms themselves are desperately in need of repair. Or updating. Or both. They are seriously in pretty tough shape and I would expect more from crown plaza.More
Response from IHGService, Guest Relations Manager at Crowne Plaza AustinResponded 2 April 2016
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the lobby and shuttle service.
However, we’re sorry we fell below your expectation regarding the room...More