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The hotel could use an upgrade but the staff is all about customer service. It's wonderful to have these folks engage in wanting to know your needs and wants. They are kind and personable. Just let them know what you need and they will accomodate...More
I live in Houston but travel to Austin weekly and have stayed at Embassy Suites, Double Tree, and Crowne Plaza. If not booked up, my 1st choice is Crowne Plaza since the staff are a joy. The concierge, Roy, is always friendly, smiling, and offers...More
1 Thank BanditCoon
Response from Randy B, General Manager at Crowne Plaza AustinResponded 4 June 2018
Thank you very much for your review of our hotel. I am pleased we were able to meet your needs and provide you with the world class service we encourage from all our associates. The next time you are in Austin I hope you will...More
Christian Linker was very nice and professional great customer service! I was impressed with the free shuttle service and trip to the airport. I will be back to this friendly location!
Goes above and beyond and take take of the situation.
Clean and well kept hotel. Very friendly staff throughout. We enjoyed our stay.
Dessert for two, chocolate ‘something’ kept us talking about it for days afterwards, very good!
They had a problem with tv and internet for a few hours, staff was very apologetic, and...More
There was a super sweet girl at the front desk (Ariel.. I wrote her name it might bE mistaken she was at the desk at midnight on September 1st.). She was awesome and super understanding when I lost my room key.
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central ...Morelocation at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.