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Sheraton Austin at the Capitol

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#91 of 199 Hotels in Austin
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1 room 2 adults 0 children
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Sheraton Austin at the Capitol
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945 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Austin at the Capitol
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Showing 928: English reviews
Palestine, Texas
Reviewed 2 weeks ago via mobile

Had not been here since change from Marriott. The upgrades and modernization is good. Nice lobby, hotel rooms and meeting areas. New mattresses maybe? Downstairs outside bar really nice. Restaurant okay - menu not very extensive. One big issue was that the windows were filthy - Austin is beautiful but can't be seen out these windows. Parking is tough during...

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Thank rachel53
Plano, TX
Reviewed 2 weeks ago via mobile

Even though we're loyal SPG folks, Sherato s can be hit or miss. Not this o ne. Very nice from the front door through checkout. We brought our 13 year old dog with us, and everyone fussed over him, gave him water and treats. We sat on the patio for cocktails and humus and enjoyed the late afternoon. Close to...

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Thank thegriesers
south florida
Reviewed 2 weeks ago via mobile

Arrived an hour ago. Check in is 3 pm, it is 4:40 and neither of my 2 rooms is ready. How can that be? Really unacceptable as a high frequency guest. Lobby is mobbed with unhappy guests. Hope to get in my room before our dinner reservation.

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Thank mnf65
Ginger M, General Manager at Sheraton Austin at the Capitol, responded to this review

Thank you for staying with us here at The Sheraton Austin at the Capitol and for your feedback of your experience on Tripadvisor. We truly regret that we could not meet your expectations as well as our own standards concerning the timeliness of check-in. We’d also like to extend our apologies for not handling this issue with a sense of...

Waco, Texas
Reviewed 3 weeks ago

The rooms are very old, and not well kept. The bathroom floor contained hair that wasn't mine, and the housekeeping services were sub par. The first day of my stay, I returned to my room in the evening, and housekeeping had not cleaned it. I saw the maid in the hallway, and asked if she could please clean my room,...

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Thank jmfbul
Ginger M, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear jmfbul, Thank you for sharing your feedback. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. Please know that the issues you experienced with your room and housekeeping are not the norm. We work hard to make sure our housekeepers keep each and every room and bathroom clean...

Eden Prairie, Minnesota
Reviewed 3 weeks ago via mobile

Heh ,,, great hotel , beautifully remodeled Lobby and lower level ,, food is excellent ... KEN HIMES ; front Desk manager is AWESOME !! And ALWAYS GOES OUTRA HIS WAY to accommodate the room u want and ESP goes the extra MILE ( mean a mile) to get a Refrigerator for your room .. we r here on business...

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Thank Dana R
Reviewed 4 weeks ago via mobile

Had a great stay here with my wife for a couple night vacation. The hotel and staff were great! We enjoyed the hotel facilities and the close proximity to downtown. Well within walking distance to everything downtown. The indoor pool was very nice quite and relaxing.

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Thank jake s
denver
Reviewed 4 weeks ago

I stayed there last night and had a quality stay. Clean room, quiet, club floor access, fast internet. Perfect for a business trip. Nice location too, much of this hotel has been re-done too which looks great. Check in was a snap, with friendly very accommodating front desk peeps. There was a large event there so the place was more...

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Thank finesilver
Reviewed 10 March 2017 via mobile

The hotel is attractive and offers a nice pool! Located in the center of Austin you can walk to many sights. The downside was we received no service! Opting to be green one night, we did not receive maid service the other two nights. Plus when we asked for towels we were given the run around! Also ran out of...

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Thank Christine A
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Christine, Thank you for your comments. We are happy to see that you enjoyed our location and recent update of the public space. We are saddened to hear of the issues you experienced with your room. Please know that this is not the norm and we are looking in to the situation. We are so sorry and hope that...

Reno, Nevada
Reviewed 9 March 2017

This is the second conference I have attended at this Sheraton and I was here for 5 nights this time. The staff that we encountered were all very warm and welcoming and wanted to be of assistance. There were too few of them, however. The service was slow, and the front desk staff were usually overwhelmed (they act as the...

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Helpful?
Thank jacqueet
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear jacqueet, Thank you for taking a moment to share your experience. We are happy to know that our staff was friendly! We are disappointed to hear that we were unable to meet your expectations in other areas. The room service troubles you experienced during your stay are not typical. We have shared your feedback with our Food and Beverage...

Katy
Reviewed 3 March 2017

We came for the night and had shopped for a decent rate about a month or two out. Sheraton had good rates and we booked. When we arrived Maria greeted us and was very nice. She gave us a nice room on a corner on the 10th floor since we had three travelers. The only concern we had was with...

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Thank shiptrip

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning

Additional Information about Sheraton Austin at the Capitol

Address: 701 E 11th St, Austin, TX 78701-2622
Region: United States > Texas > Austin
Price Range: €143 - €402 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Austin At The Capitol Texas
Austin Sheraton
Hotel Style:
#12 Green Hotel in Austin
#63 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Austin at the Capitol staff and other travellers.
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Questions? Get answers from Sheraton Austin at the Capitol staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not recommended”
sportsdocusa, 23 Apr 2017 | Read review
“Choose another hotel in Austin!”
jmfbul, 4 Apr 2017 | Read review
“odd-numbered rooms look out over the freeway and a hospital; even numbered rooms have a better view.”
jacqueet, 9 Mar 2017 | Read review
“great pool area, nice lobby but dated rooms”
cotily03, 1 Mar 2017 | Read review
“Bring your own wine! :) I got charged $19.49 for one glass!!!!!!!!!!!!!!”
Rubester1472, 10 Feb 2017 | Read review
5 of 5