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Sheraton Austin at the Capitol

1,016 reviews
#106 of 205 Hotels in Austin
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Traveller (195)
Room & Suite (87)
Dining (15)
Overview
  • Excellent24%
  • Very good34%
  • Average26%
  • Poor10%
  • Terrible6%
Travellers talk about
“the club lounge”(46 reviews)
“weight room”(15 reviews)
“red river”(17 reviews)
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
3.5 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,016)Write a Review
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All reviewsthe club loungeweight roomred riverwalking distanceself parkingcorner roomstate capitolhotel restaurantroom was clean and comfortabledowntown arealive musicconvention centervaletbellmanutproximitynightlife
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11 - 15 of 998 reviews
Reviewed 28 December 2017

The positives on this Sheraton were that the room was clean and comfortable, the front desk staff and the Sheraton Club staff were friendly, and the location suited out needs. The property itself is a bit tired. The literature in the room indicated that the...More

Thank Tom4628
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 29 December 2017

Thank you so much for taking the time to write such an informative review. We will absolutely be discussing some of the points of concern with our staff. I am so sorry you found our valet service unsatisfactory. We believe that all information and pricing...More

Reviewed 11 December 2017

The Hotel is beautiful and well located. The staff is great - very helpful. They have this outside bar by the creek that is amazing at night. The only negative aspect is the parking that I consider expensive - between $30 (self-parking) and 38 (valet)...More

1  Thank Felipe A
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 14 December 2017

We're delighted to hear that you had a great stay and thank you for sharing your experience! It is a huge complment when our guests enjoy their stay so much that they take the time to review our hotel. Although, we are sorry we fell...More

Reviewed 5 December 2017 via mobile

I moved to Sheraton at the Capitol after staying at JW Marriott after 4 days. That was a mistake. When I had the booking done, I split my stay between JW Marriott and Sheraton. The Sheraton being closer to the Capitol and Bullock Museum etc....More

Thank Ravjad
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 6 December 2017

Thank you for writing us such a comprehinsive review. We're sorry you were not satisfied with expereinced you had with the surrounding area of the hotel. Please accept our apologies for any discomfort you felt. In regards to our guest rooms, please know that our...More

Reviewed 3 December 2017

I booked a room through hotwire and the hotel and it looked like my room was missing a big piece of furniture where some sort of chair would be -- the corner was completely empty with a table. In addition, the room safe simply did...More

Thank hitesh5000
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 4 December 2017

Thank you so much for taking the time to write such an informative review. I'm very disappointed to read that you were unsatisfied with your room and overall stay. We will absolutely be discussing some of these points of concern with our staff including why...More

Reviewed 1 December 2017 via mobile

The hotel was ok rooms where clean also spacious the wifi was very bad was very slow and disconnected you after an hour also had to pay for parking was disappointed about that I have stopped in 4 different hotels while here in Texas and...More

Thank Ryan v
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 4 December 2017

Thank you for taking the time to post a review of your stay at the Sheraton Austin. Although, I was disappointed to hear that our amenities were not up to your standards. I am following up with our team to ensure that we are providing...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$189 - US$422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Green Hotel in Austin
#63 Business Hotel in Austin
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$189 - US$422 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Green Hotel in Austin
#63 Business Hotel in Austin
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (195)
Room & Suite (87)
Dining (15)
Pool & Beach (10)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Jason131375
24 November 2017|
AnswerShow all 3 answers
Response from BM11375 | Reviewed this property |
Short walk, not bad.
0
Votes
Tracey W
17 May 2017|
AnswerShow all 5 answers
Response from Nathan B | Reviewed this property |
There is no shuttle, we used Wingz to get to/from the airport, and Fasten to get us around town when we needed to. Both are affordable, and most things are walking distance.
1
Vote
kscott108
7 May 2017|
AnswerShow all 3 answers
Response from jpDills | Reviewed this property |
Some in our group walked downtown and others decided to use RideAustin (a local non-profit version of Uber and Lyft). If you are biking, it should be no problem.
0
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Room Tips
"Austin is a live music capital and one can hear music in the distance until about 10pm. It is not overly..."
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"corner rooms are large and sunny with great view"
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"high floor with view of the creek and city"
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"Be ready to check the room and ask for a change when you arrive"
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