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Sheraton Austin at the Capitol

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#91 of 199 Hotels in Austin
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Sheraton Austin at the Capitol
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898 Reviews from our TripAdvisor Community

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Showing 881: English reviews
Saint Louis, Missouri
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

Very gorgeous hotel that was undergoing a lot of construction while we were there. Attached garage made parking easy, although I feel like it was a bit pricey. Great bar area underneath the lobby, made for a great time once the wedding reception was over. We got a great group rate considering the MotoGP race was in town...we even ran... More 

Helpful?
Thank kelleyaelliott
Seattle, Washington
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 days ago NEW

We stayed at the Sheraton because ACL was going on and this was the only hotel left downtown for a reasonable price (still over $300 per night). It is a very dated hotel. The rooms have not been updated for a long time, the bathrooms don't look clean because of stains/mold issues. The rooms are also very small. Everything smells... More 

Helpful?
Thank Megs98198
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Megs 98198, Thank you for your feedback. We are thrilled to hear that you enjoyed our recently updated lobby and our prime location. We are so sorry that we fell short in other areas. This is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guestroom and bathroom clean. We... More 

Sacramento
Level Contributor
214 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 1 week ago

Great array of treadmills and bikes but TV’s don’t work on any of them, multiple people tried to get them to work, and the large TV in both work out rooms didn’t work either! Good array of free weights (except no 12 pounds weight which are most popular). Good mat area, with bands, balls, rollers, etc. plus charts on wall... More 

Helpful?
Thank KOSacramento
Atlanta, Georgia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

I enjoyed the convenience of the Sheraton's location (just a brief walk to the capital, 6th Street entertainment, and great BBQ). Even though it was in close proximity to nightlife, the hotel was quiet and serene, a perfect location for individuals attending a conference. The staff was very polite and helpful with directions. The room was a good value, especially... More 

Helpful?
Thank angela j
A TripAdvisor Member
Reviewed 2 weeks ago via mobile

Time for room upgrades! The hotel has gone a major overhaul, but the rooms are in desperate need to catch up! Don't like the staff saying they are at capacity to make excuses for shortcomings...every Austin hotel is usually at capacity!

Helpful?
Thank A TripAdvisor Member
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Traveler, Thank you for sharing your feedback. We are sorry to hear about the perception you are left with about our staff and accommodations. You are right that we should not find excuses for certain areas that should have been operating more smoothly. We sincerely appreciate your comments and we hope that you will give us the opportunity to... More 

Roslyn Heights, New York
Level Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 2 weeks ago

We arrived after 3pm on a day when U of Tex football was in town and was surprised at the speedy and courteous check in. Any concerns or requests were addressed immediately by mid level manager types who seemed all over the hotel. Spacious and huge but never felt overwhelmed by the amount of people there must have been in... More 

Helpful?
Thank Danny G
Los Angeles, California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

This hotel feels like it used to be great and was sold to a cheaper chain. The rooms are nice enough. The beds are good, etc. There is a parking garage. Access to the hotel is a little awkward and the elevator is filthy. The restaurant is loud and full of blaring televisions. A sports bar, really. A sign on... More 

Helpful?
Thank HGPV
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear HGPV, Thank you for taking the time to provide feedback about your stay with us. We are truly sorry to hear about the perception you are left with about our hotel. We appreciate you letting us know about the confusion you experienced in regards to the Club Lounge. Our management team has been notified in order to prevent this... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

This property is making strides in renovations, but the rooms have much improvement needed. Price for location is good, but for Starwood members 10K points seems excessive for this property. Great new bar, not so great pool.

Helpful?
Thank 3greentexans
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear 3greentexans, We appreciate you taking the time to share your experience! We are happy to hear that your enjoyed our downtown location and our recent renovations. We are so sorry for the shortcomings you mentioned. We will absolutely review them as we work to improve. We hope to welcome you back for a better experience in the future. Warm... More 

Hyderabad, India
Level Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 weeks ago

Pros - Very spacious room - Shower worked fine. - Good central location Cons - The club room is not on the club floor which was not mentioned anywhere when booking or on the club room info page. Location is highly inconvenient which negates its usability. Would have given five stars if they are transparent about mentioning the location during... More 

Helpful?
Thank IndianGuardian
Corpus Christi, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I stayed here with my wife & daughters for 1 night on November 5th to attend the Adele Concert. When my wife woke up the next morning she had over 30 bug bites on her stomach & upper legs that happened during the night. We reported this & showed the bites to the front desk & to the on duty... More 

Helpful?
Thank Nick L
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Nick L, Thank you for your review. I am troubled to hear about your experience at our hotel. Please know that our team in no way intended to dismiss or diminish your concern as we take these matters very seriously. A third party was immediately called in to investigate and I did speak with our Director of Housekeeping and... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Sheraton Austin at the Capitol

Address: 701 E. 11th St., Austin, TX 78701
Region: United States > Texas > Austin
Price Range: €102 - €318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Austin At The Capitol Texas
Austin Sheraton
Hotel Style:
#12 Green Hotel in Austin
#63 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Austin at the Capitol staff and other travellers.
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Questions? Get answers from Sheraton Austin at the Capitol staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the club room for the breakfast and snacks”
 of 5 bubbles MrsClean76, 10 Nov 2016 | Read review
“If you're in a hurry, get a room on a lower floor and take the stairs”
 of 5 bubbles sarahdY9015YC, 17 Oct 2016 | Read review
“Avoid the highway side”
 of 5 bubbles mohbaban, 3 Oct 2016 | Read review
“Ask for lake view”
 of 5 bubbles jacktn13, 23 Sep 2016 | Read review
“Find another hotel”
 of 5 bubbles dhp333, 15 Sep 2016 | Read review
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