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Embassy Suites by Hilton Austin - Central

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1,108 Reviews from our TripAdvisor Community

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Showing 1,103: English reviews
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Austin, Texas
Reviewed 2 days ago NEW

Poor service! Under construction and not very accommodating given the circumstances. Rooms were clean but not operable. Front staff rude, the dining staff was beyond helpful! There was noise from construction at 9am every morning!

Review collected in partnership with Embassy Suites Hotels
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Thank I4112BOchristinab
Boulder, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I always love staying at Embassy Suites', and this one was no exception. Comfortable room for a nice little vacation with my boyfriend. Room service was fast and the wings were tasty, and breakfast was great as well. The only complaint I had was that we were up on the 10th floor and the elevator took about 5 minutes to...

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Helpful?
Thank hare2195
About Hotel's Favourite Review
Management response:

Dear Hare2195, Thank you for your review about your stay here. I appreciate your positive comments and will be sharing with our team! Thank you for choosing to stay with us and we hope to see you in the future when our renovation is complete. Sincerely, Tim Goodman

Mineola, Texas
Reviewed 6 days ago NEW

As an educator traveling with a large group of students, I've discovered that when it comes to traveling, Embassy is like home! All of our needs were attended and truly we were made to feel at home! For my students, it is paradise!

Review collected in partnership with Embassy Suites Hotels
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Thank larrywC2998PD
washington
Reviewed 1 week ago via mobile

Although the employees were nice, there were a lot of things wrong with the hotel. It looked dumpy and outdated. Many of the floors were under renovations which made the whole place dusty. We could hear construction banging ay 8:30 am. Bathroom tiles had mildew. Free WiFi was only in the living room. No wifi in the bedroom. Some of...

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Helpful?
Thank stbeachlover
Management response:

Dear stbeachlover, Thank you for your review about your stay here at our property. It is with our guest reviews we can determine how successful we are in taking care of our guests. I want to apologize for the invconvienances you had at our hotel. I will be reviewing your feedback to our team so that we can continually work...

Costa Mesa, California
Reviewed 1 week ago

We stayed here over Easter weekend. When we made the reservation we were warned about construction, which certainly is going on. However, the staff still managed to provide all of the usual Embassy Suites services. AND, the staff was uniformly helpful and friendly. Front desk staff, housekeeping, breakfast cooks, cleaners, bar staff were always smiling and greeting customers. Outstanding job.

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Helpful?
Thank Brian B
Management response:

Dear Brian B, Thank you for your review about your stay here over Easter weekend! It is nice to hear that our team provided all the services that you expected in making your stay a most pleasant one! I will be sharing your positive comments with our team and we look forward to your return visit to our property! Sincerely,...

Dallas, Texas
Reviewed 2 weeks ago

Don't go until renovations complete, the lobby is only half open, there is little parking, the check in was chaotic. They should close it until they have finished redoing it. Not worth he prices and they didn't notify me that it was under renovation.

Review collected in partnership with Embassy Suites Hotels
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Thank williambT8684QJ
Management response:

Dear WilliamT8684QJ Thank you for your review about your stay here. I want to apologize for the invconvienances you had here during our renovation process. Our property is going through a complete transformation and we are excited about the new look we will have. I will review with our reservation department to ensure they are making everyone aware of our...

Reviewed 2 weeks ago

The construction is distracting as well as they tried to be accommodating. There was a chemical/paint smell, it was loud, but the night was quiet. The room was large, clean, and comfortable, it just wasn't as nice as I would expect for the price.

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Thank Kuhllikethat
Management response:

Dear Kuhllikethat Thank you for your review about your stay here. I appreciate your feedback about our team being accommodating and that your suite was clean and comfortable. I want to apologize for the invconvienances you had here during our renovation process. Feel free to contact me at anytime to discuss your stay here 512-454-8004. I hope that should your...

Dallas, Texas
Reviewed 2 weeks ago

Hard to get around because of the construction going in in the lobby. Couldn't find the free breakfast or HH. The parking lot had track blowing around from the construction. When I left the person at the desk took a call and just handed me my bill didn't say thank you,

Review collected in partnership with Embassy Suites Hotels
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Thank 928juanitaf
Management response:

Dear 928juanitaf, Thank you for your review of our property. I want to apologize for the invconvienances you had here during your stay. I will definitely share your feedback with our team to help us continually improve our service during the renovation process. Currently we are going through a transformation to provide a higher quality property for all our guests....

Rockport, Texas, United States
Reviewed 2 weeks ago via mobile

My husband was scheduled for surgery this week in Austin and since we live three hours away he booked this hotel for me while he was in the hospital thinking I would have a nice refuge from the hospital where I could rest, have a good breakfast and a glass of wine in the evening. When arrived and I went...

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1Thank Debra S
Management response:

Dear Debra S, Thank you for your review about your stay here at our hotel. I want to apologize for the invconvienances you had here at our property. I will be sharing your feedback with our team so that we can continue to improve ourselves during the renovation process. Please feel free to contact me (512-454-8004) at anytime to discuss...

Austin, United States
Reviewed 2 weeks ago

Water turned off throughout the stay / Plastic everywhere (looked like a virus treatment center) / Hammer drill noises / Bar shut down @ 10PM even when we had it packed / Bugs / No AC in multiple rooms for the entire stay / Terrible

Review collected in partnership with Embassy Suites Hotels
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1Thank 112zackm
Management response:

Dear 112zackm, Thank you for your review about your stay here. I want to apologize for the invconvienances you had here during our renovation process. Our property is going through a complete transformation and we are excited about the new look we will have. I appreciate your feedback as we will use this to improve during our renovation process. Once...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: €126 - €283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Hotwire, Booking.com, Orbitz, Priceline, Cancelon, Hotels.com, Travelocity, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Austin - Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Embassy Suites By Hilton Austin - Central Texas
Hotel Style:
#61 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good views..situated next to interstate. Wi-fi intermittent. Choose a room in another hotel.”
ttravels2017, 9 Apr 2017 | Read review
“Our room was right at the elevator (facing the elevator). I'd suggest another room.”
722damiand, 19 Feb 2017 | Read review
“higher floors will have beautiful view of downtown Austin!”
rmk3a2, 2 Feb 2017 | Read review
“Not a lot of "views" to look at here. Just highways and cars”
tallica21, 26 Oct 2016 | Read review
“If you can get the deluxe room (floors 8 and 9) - go sor it.”
UnoDos03, 12 Sep 2016 | Read review
5 of 5