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Doubletree by Hilton Hotel Austin

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#63 of 200 Hotels in Austin
GreenLeadersBronze level
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1,136 Reviews from our TripAdvisor Community

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Showing 1,125: English reviews
Mission, Texas
Reviewed 6 April 2016

The hotel was clean and had recently been renovated. I was greeted by the staff and had no issues with my room. Internet access was a bit slow in the rooms. Meeting rooms were at a good temperature. I would recommend staying here

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Helpful?
Thank Melissa E
Andy E, Director of Sales at Doubletree by Hilton Hotel Austin, responded to this review

Dear Melissa E. It is so exciting to receive a review that is all 5's as this is what we strive for on a daily basis and it motivates the entire team even more. Thank you for the feedback on the guestroom internet and I will be sure to look into this. Once again we appreciate the feedback and the...

Huntsville, Alabama
Reviewed 31 March 2016

We got off to a rough start overall it was a good conference. The staff did everything they could to make this a great conference and was always there to help. The three ladies at the front desk Cindy, Liz and Amanda were great. The room I was in was very nice.

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Helpful?
Thank 111MichaelA111
Andy E, Director of Sales at Doubletree by Hilton Hotel Austin, responded to this review

Dear 111MichaelA111, While I was pleased to hear that overall the conference was a success, it was disappointing to learn that it did not start off as planned. If you have the opportunity and would like to provide additional details about your experience I can be reached at andy.ellis@austindoubletreehotel.com. We do have a wonderful team throughout the property and I...

Warrington, United Kingdom
Reviewed 29 March 2016

Although we had no issues with the hotel itself, its location was definitely a disappointment. We were led to believe it was 5 minutes from downtown Austin, which was not the case. It was a 20 minute drive in a taxi which cost us $25 each way (not a fortune, but a surprise when we were led to believe it...

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Helpful?
Thank 190764Jackie
Andy E, Director of Sales at Doubletree by Hilton Hotel Austin, responded to this review

Dear 190764Jackie, I am so sorry that you were disappointed with the hotels location and that it was not as convenient as you had anticipated for your recent visit. If you do have the opportunity to come back to the Austin area again and need a central location I hope that you will consider the Doubletree for your needs. Thank...

West Texas, United States
Reviewed 27 March 2016

We were given a room just off the parking garage and we endured a first night of the noisy metal door for guests to enter the hotel, slamming shut with a force which jolted the bed. The next morning I answered the door and had to look down at a tiny female (surely she was over 12) dressed in ALL...

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Helpful?
Thank Beverly E
Miri L, on behalf of the staff at Doubletree by Hilton Hotel Austin, responded to this review

Dear Beverly E, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of noise. We do our best to make sure all of our guests have a rewarding stay. We hope that next time you’re in the area, you’ll visit us again and experience a higher level of...

Ft. Worth, United States
Reviewed 27 March 2016

When I checked in. I was charged a price of $250. But the average nightly should have been $185. I had to get a manager later and point this out. I am under the impression the front desk is on commission. I am not happy with this. I have a gold member number and never knew that I was not...

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Helpful?
Thank Thomas B
Andy E, Director of Sales at Doubletree by Hilton Hotel Austin, responded to this review

Dear Thomas B, Thank you for taking time to complete a review of your recent experience at the Doubletree by Hilton Austin and thank you for being a Hilton HHonors member. I apologize for any confusion regarding you nightly rate and I would welcome the opportunity to discuss this with you in more detail. I can be reached at andy.ellis@austindoubletreehotel.com....

Levelland Texas, United States
Reviewed 25 March 2016

I have stayed at this hotel twice and I have been pleased, the location is great, you can get around Austin very easy from this location. I was there during SXSW, the hotel was full and there was a lot of activity, but still got a great nights sleep. This hotel is about hundred steps from Pappadeaux Seafood Kitchen, enough...

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Thank Sharla M
Andy E, Director of Sales at Doubletree by Hilton Hotel Austin, responded to this review

Dear Sharla M, Thank you for being a repeat guest of the Doubletree by Hilton Austin and for taking the time to post a very positive review. I'm glad that you enjoy the hotel, it's wonderful central location and of course our close proximity to some great restaurants. If you have the opportunity next time you return please check out...

Shreveport, Louisiana
Reviewed 23 March 2016

First, I will acknowledge that the hotel is undergoing renovations but my experience during my recent stay was completely unnecessary. Upon arrival, it took several minutes for someone at the front desk to even acknowledge me. Once I was acknowledged, my room was not ready. The "person" told me to step around the corner and she would come and get...

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Helpful?
Thank JCP1963
Miri L, on behalf of the staff at Doubletree by Hilton Hotel Austin, responded to this review

Dear JCP1963, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Houston, Texas
Reviewed 21 March 2016

We stayed on the 6th Floor which is designated as a Hilton Honors Floor & we found a clean. comfortable and spacious room. The main lobby and the restaurant/bar have undergone a phenomenal metamorphosis which has turned the areas into warm & inviting modern spaces. The entire hotel staff from the Valet attendants, Front Desk staff & the restaurant /...

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Helpful?
Thank James T
Andy E, Director of Sales at Doubletree by Hilton Hotel Austin, responded to this review

Dear James T. When I opened your review I was excited to see such positive comments about your overall stay, the hotel itself and our fantastic staff. We are so excited to showcase all the changes that we have included with the remodel and the feedback we have been receiving has been wonderful. We work very closely with the entire...

Germantown, Maryland
Reviewed 19 March 2016

This hotel used to be charming with a Spanish flare. They have redecorated the rooms to be super "hip" looking. The hotel has lost its charm. The breakfast was terrible; only had a very limited buffet with cold eggs and warm fruit. Although the staff was still nice and helpful, because the rooms were so horribly redecorated, I will not...

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Helpful?
Thank MWG2
Miri L, on behalf of the staff at Doubletree by Hilton Hotel Austin, responded to this review

Dear MWG2, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms and with our breakfast offerings. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us...

Washington
Reviewed 17 March 2016

This is a decent hotel a little north of downtown Austin that's very drive-able to the main parts of the city. It was undergoing renovations and construction while I was there but it didn't disrupt much other than the pool/spa area being closed during my stay. The one huge drawback I noticed is that this place is literally in your...

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Thank PhilMTravel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Austin, centrally located at the intersection of IH-35 North and Highway 290 East. Situated between the downtown business district and the Austin Arboretum, the DoubleTree by Hilton Hotel Austin is just 20 minutes from Austin Bergstrom International Airport and five minutes from downtown Austin. Our elegant Spanish Colonial-style hotel is minutes from the best shopping, dining and entertainment Austin has to offer. ... more   less 

Additional Information about Doubletree by Hilton Hotel Austin

Address: 6505 N Interstate 35, Austin, TX 78752-4346
Region: United States > Texas > Austin
Price Range: €106 - €180 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Austin 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree By Hilton Austin Hotel Austin
Doubletree Austin
Austin Doubletree
Doubletree By Hilton Hotel Austin Texas
Hotel Style:
#19 Green Hotel in Austin
#41 Business Hotel in Austin
#46 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Austin staff and other travellers.
5 questions
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San Jose, California
1 month ago
10 months ago
Moody, Texas
over a year ago

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Questions? Get answers from Doubletree by Hilton Hotel Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“exec rooms are nice a spacious.”
 of 5 bubbles charlesd503, 29 Nov 2016 | Read review
“Floor 3 or 4 for HHonors; 6 is top of building”
 of 5 bubbles davidhO9904JZ, 16 Nov 2016 | Read review
“Courtyard pool view!!”
 of 5 bubbles 619edwinr, 1 Nov 2016 | Read review
“get a room that opens on the courtyard”
 of 5 bubbles chet_Maryland, 25 Oct 2016 | Read review
“There is nothing to "view" from the front of the hotel and it's only a center courtyard on the interior.”
  • Looking out at the pool
  • There is a shared balcony for all guest.I'ts also a good way to lock yourself out of the room. :
  • Odd paint brush stroke at the top of the wall.
 of 5 bubbles robj371, 25 Oct 2016 | Read review
5 of 5
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