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The Westin Austin Downtown

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Certificate of Excellence
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Certificate of Excellence
The Westin Austin Downtown is one of the premiere downtown Austin,Texas hotels, located within walking distance to four different entertainment districts, as well as the state capitol building and convention center. Stay in the heart of the Live Music Capital of the World, just footsteps to the latest foodie hot spots, historic sites, legendary live music venues, eclectic shops and year-round outdoor fun. Soak in the sun and the views 20 floors up at Azul, voted World’s Coolest Hotel Pool in 2017.
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Property amenities
Pool
Free Internet
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
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HOTEL STYLE
Centrally Located
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HOTEL CLASS
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Special Offer:Winter Weekend Sale!
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795Reviews
377Photos
10Q+A
100Room tips
Traveller rating
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Popular mentions
I had a couple issues with your Morning Meal service. The first issue was waking up and noticing that no one picked up my meal order placed on my door - I placed it the previous afternoon. The second was an error on my meal order this morning. Fortunately, the representatives
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Review collected in partnership with this hotel
Everything that you would expect from a Westin property. Clean, Comfortable and upscale. Food was very good and the rooftop bar was amazing. Business meeting was handled professionally and every need was attended by prompt servers.
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Review collected in partnership with this hotel
Great location and overall environment. I got in after some flight delays and late at night and had a great experience getting checked in and working with the staff throughout my stay. Also, the rain type showers were amazing.
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Review collected in partnership with this hotel
Showed up for my 3 nights stay, only to be told they overbooked the hotel and I was relocated to the Omni. WTF...are they an airline? I will never stay at a Westin again. Only booked there because of a group meeting and if they can’t honor all members of the group then they
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Response from William-Paul_Thomas, Manager at The Westin Austin Downtown
Responded 1 week ago
Dear O2609BGmarkm, Thank you for taking the time to share your valuable feedback. My name is William Paul Thomas and I am the Operations Manager at the Westin Austin Downtown. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at (512) 391 - 2333. I look forward to speaking with you in order to restore your confidence in the Westin Austin Downtown. Sincerely, William Paul Thomas Operations Manager The Westin Austin Downtown williampaul.thomas@whitelodging.com (512) 391 - 2333
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Being Marriott Platinum Premier I have stayed at many Marriott and now Starwood properties. While this hotel is clean, has a good gym and a nice rooftop skyline view the internet service is beyond horrible. Logged in using the enhanced WiFi that most guests must pay for I cannot
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Response from William-Paul_Thomas, Manager at The Westin Austin Downtown
Responded 1 week ago
Dear biztravel2019, Thank you for taking time out of your busy schedule to share about your recent visit to Westin Austin Downtown. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests. I am sorry to hear that we did not meet your expectations, especially on the level of service we strive for with our wifi. I have personally shared your review with our server team to ensure this is an isolated incident. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Westin Austin Downtown on your next visit to Austin so that we can deliver on the guest experience you deserve. Sincerely, William-Paul Thomas, Operations Manager
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Professional photo exclusively commissioned by TripAdvisorThe Westin Austin Downtown
The Traditional Room at The Westin Austin Downtown
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12345620
is there shopping and a day spa within walking distance to the hotel?
Hi Beth, There is quite a bit of shopping downtown and several day spa's. Our front desk / concierge team will be happy to point you in the right direction!
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Any overnight parking options other than the hotel parking?
Yes there are other options. One thing to consider is whether you will be parking and leaving your car to stay in the lot or garage, or if you will be using your car in and out. If you plan to leave your car for the duration of your stay you can save money by finding a cheaper option in a lot or garage. If you plan to use your car frequently, the garages and lots will charge you each time you take it out and back in which can add up quick and in which case the hotel may be the better and safer option.
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Executive rooms are located on floors 15 through 20, so they usually have better views. There’s also free bottled water. That’s about all that I can think of.
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I stay there every other weekend during UT Football and I have never had a sound problem...the staff is great and Eddy V's is across the street for great dinning,
1 vote
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looking for a car rental company closest to the hotel
Enterprise is probably your best bet, not in ideal walking distance but they will come pick you up. And still considered downtown
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"any room is fine as long as you don't need to access the internet"
"If noise bothers you...request room not facing 6th. Lots of music which plays til late at night. "
"We had a city view on the 11th floor which was very nice."
"Higher the better because of the views!"
"The air conditioning could not be turned down below 65. Service was good. "
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PRICE RANGE
US$251 - US$988 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
366
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