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Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
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723 Reviews from our TripAdvisor Community

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Showing 703: English reviews
Bryan, Texas
Reviewed 7 November 2014

This hotel is at the heart of Austin. Despite being so busy, this hotel gets the job done. Staff are focused on getting people in and out efficiently. Clean, tidy. Good food in hotel restaurant/bar. Easy on the budget too!

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Helpful?
Thank Julie V
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for you kind comments and observations. Yes we have a fantastic staff that knows how to provide our guests with outstanding hospitality and we’re glad you took the time to recognize it. You’ll be happy to learn that we’ll be making the hotel even better in 2015 as we begin our renovation that will touch every area of the...

Lake Geneva, Wisconsin
Reviewed 4 November 2014

We only stayed at this hotel one night as we left for another hotel after our experience. The hotel is very tired looking and not very clean. We had room service and had ants in our room after we ate. This was only 5 minutes after we done and we were on the 8th floor! They did move us to...

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Helpful?
Thank Naper2
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks you for taking to time to comment on our facility. You compliments of our staff are greatly appreciated. We regret your issue with ants. Although we have a regularly scheduled pest control, like all buildings we do have occasional issues that require spot treatment. You may be interested in our coming renovation. This spring we’re scheduled to completely renovate...

Beachwood, Ohio
Reviewed 3 November 2014

This hotel was a little sad to me. The staff at the front desk were so friendly and tried very hard to be inviting. As soon as we walked in we noticed that the building is old and has a dingy smell. The room itself was nice, but not exactly clean. The washer in the "laundry room " didn't work,...

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Helpful?
1Thank angelheath84
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your many compliments about our staff and services. We may not be the newest facility in Austin but we sure can be the most hospitable. We will indeed be putting them in a better building. IN the spring, we’re scheduled to renovate the hotel from top to bottom. Stay tuned for more details and again we appreciate...

Peterborough, Canada
Reviewed 29 October 2014

This was the worst hotel I've ever stayed in for $220 a night. It was grungy and very run down. The carpets on my floor looked like they hadn't been replaced in 30 years and were quite disgusting. Some of the staff were nice and helpful, but the lady in the store was rude and argumentative when trying to sort...

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Helpful?
Thank RedMD
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your comments and although we didn’t live up to your expectations you may be interested to learn that we’ll be renovating the property in the spring and will have a virtually brand new hotel by the summer. We’re disappointed in your experience at the gift shop, this is an outside vendor and we’ll be sure to address this...

San Antonio
Reviewed 29 October 2014

The staff is outstanding, but the rooms and common areas could use a little updating, particularly for the walk-in-price. Our govt rate of $120 was still a bit high we think. It's good to be by Lady Bird Lake and the Park, though.

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Helpful?
Thank NormaMorris
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your kind comments about our staff. We strive every day to hire and retain the best staff in Austin and we’re glad you noticed. Additionally, we’ll soon do the upgrades you mentioned and by the summer we should have a new and up to date facility to host your next stay.

Reviewed 23 October 2014

Had a great stay at the Holiday Inn Town Lake on a 3 day trip to Austin with friends. The staff was very knowledgeable and helpful with anything that we needed. Danielle S. the front desk supervisor was especially accommodating and was more than willing to do anything she could to make sure we enjoyed our stay. Best bang for...

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Helpful?
1Thank Brad S
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the great review. Danielle is always helpful and provides outstanding leadership at the Front Desk where so many guest impressions are made. Thank you for recognizing her. We plan on remaining the best value in town and will only get better with our coming renovation. Come back in the spring and see the changes we’ve made.

Dallas, TX
Reviewed 21 October 2014

Our Capital to Coast relay team stayed here. Excellent rooms (fresh and clean all-around, plus all-white bed linens). Free garage parking. My only complaint is that they really need to add staff to handle incoming phone calls. I had to call several times for various reasons, and the phone always rang...and rang...and rang...before someone answered. Then they were fairly brusque...

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Helpful?
Thank TurkeyTrotFinisher
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We love our Capital to Coast guests and hope the race went well for all. Thanks for your constructive comments about our phone service. We do take phone traffic into consideration when staffing and will revisit this again to assure smooth service in this area. We hope to see you again next year for the event. You’ll be pleased to...

Illinois, United States
Reviewed 20 October 2014

Everything we asked for from the front was great. They were very accommodating and able to schedule shuttles whenever needed. The location is okay, it is about 1 mile from the convention center, if you are walking at night, it can seem a little sketchy. The room was decent for the price - however the light switch for the toilet...

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Helpful?
2Thank SkylarReid
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your review and for being our guest. We’re very proud of our Front Desk staff and continually get outstanding comments on their work. Thanks for recognizing them. We regret your difficulty with housekeeping. I’ve shared this with our Executive Housekeeper for her review. Although our goal is to get all rooms serviced as early as possible, high...

Aberdeen, United Kingdom
Reviewed 18 October 2014

We chose this hotel as it was more reasonably priced than the competition, had free parking and breakfast was included in our deal. Location was convenient - just off the highway so rooms on that side might be a bit noisy, but actually finding the entrance was a wee bit confusing - better signage there would help. The reception staff...

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Helpful?
Thank Katheross
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your kind words compliments to our staff. We do indeed offer a good value considering our location and amenities offered complimentary. And…yes, the Best for Breakfast package is a real value. Thanks too for recognizing Troy, he really brings a strong sense of hospitality to his work and always helps guest enjoy their stay with good information on...

Houston, Texas
Reviewed 17 October 2014

I was there for a conference. The meeting rooms were okay. The bedroom was fine with a nice lake view. I did not eat at the restaurant as the conference provided enough snacks for a meal. But it appeared the nearest restaurants outside the hotel were maybe a twenty minute walk.

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Thank wgn
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your complimentary review. We do indeed have numerous restaurants and night spots less than a five minute walk from the hotel. Rainey street is a collection of mid century bungalow homes that have been converted into food and beverage hot spots just north of our property. We also offer shuttles based on availability and often shuttle guests into...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 N Interstate 35, Austin, TX 78701-4325
Region: United States > Texas > Austin
Price Range: €132 - €280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
Holiday Inn Austin-Town Lake Texas
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Austin-Town Lake staff and other travellers.
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Questions? Get answers from Holiday Inn Austin-Town Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a room on a higher floor with a lake view”
 of 5 bubbles 804raem, 13 Dec 2016 | Read review
“Rooms that face the lake have a nice view”
 of 5 bubbles GreenMan305, 1 Dec 2016 | Read review
“Get a Lake view room”
 of 5 bubbles Ahmed-Manara, 9 Nov 2016 | Read review
“Ask for a water view”
 of 5 bubbles Y5205GNdavem, 1 Nov 2016 | Read review
“Need a high floor to minimize the highway noise.”
 of 5 bubbles candl20, 26 Oct 2016 | Read review
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