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Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
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716 Reviews from our TripAdvisor Community

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Showing 696: English reviews
Illinois, United States
Reviewed 20 October 2014

Everything we asked for from the front was great. They were very accommodating and able to schedule shuttles whenever needed. The location is okay, it is about 1 mile from the convention center, if you are walking at night, it can seem a little sketchy. The room was decent for the price - however the light switch for the toilet...

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Helpful?
2Thank SkylarReid
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your review and for being our guest. We’re very proud of our Front Desk staff and continually get outstanding comments on their work. Thanks for recognizing them. We regret your difficulty with housekeeping. I’ve shared this with our Executive Housekeeper for her review. Although our goal is to get all rooms serviced as early as possible, high...

Aberdeen, United Kingdom
Reviewed 18 October 2014

We chose this hotel as it was more reasonably priced than the competition, had free parking and breakfast was included in our deal. Location was convenient - just off the highway so rooms on that side might be a bit noisy, but actually finding the entrance was a wee bit confusing - better signage there would help. The reception staff...

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Helpful?
Thank Katheross
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your kind words compliments to our staff. We do indeed offer a good value considering our location and amenities offered complimentary. And…yes, the Best for Breakfast package is a real value. Thanks too for recognizing Troy, he really brings a strong sense of hospitality to his work and always helps guest enjoy their stay with good information on...

Houston, Texas
Reviewed 17 October 2014

I was there for a conference. The meeting rooms were okay. The bedroom was fine with a nice lake view. I did not eat at the restaurant as the conference provided enough snacks for a meal. But it appeared the nearest restaurants outside the hotel were maybe a twenty minute walk.

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Helpful?
Thank wgn
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your complimentary review. We do indeed have numerous restaurants and night spots less than a five minute walk from the hotel. Rainey street is a collection of mid century bungalow homes that have been converted into food and beverage hot spots just north of our property. We also offer shuttles based on availability and often shuttle guests into...

G
Reviewed 16 October 2014

The building needs a renovation, although the staff did its best to ensure that we will have a good stay at the hotel. They are helpful, polite and being polite as well someone can have the max of the hotel services, even the free shuttle rides are included in the price. The hotel manager is a professional, he tried to...

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Helpful?
Thank K K
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the thorough comments. It appears that you had the opportunity to explore the area around the hotel and much of the city. I agree with you on Rainey Street. In the last 4 years it’s gone from a sleepy collection of old bungalow homes to a vibrant entertainment district and its only a short walk away. We strive...

Arlington, Texas
Reviewed 15 October 2014

First off I've stayed here several times & the location is perfect for needing to be close to downtown area. Also having a free shuttle to take you to the Frank Erwin Center was awesome too. The bartender is very attentive too because he remembered us from when we were there previous times. The condition of this hotel needs to...

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Helpful?
Thank amytx84
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking a few moments to relay your comments. We do indeed have a great location on Lady Bird Lake and the many activities it offers. We also offer complimentary shuttle service to the airport along with free parking and WiFi We may not be the newest hotel in Austin, but as you have seen from our staff, we...

Reviewed 12 October 2014 via mobile

BREAKFAST IS NOT INCLUDED. APPARENTLY YOU HAVE TO PAY FOR THE BREAKFAST. Usually breakfast is complimentary in every hotel but here it is not. U have to pay. They don't have a dustbin the bathroom if you want to throw dirty used toilet paper in there. They have it outside the bathroom in the closet area...!!!!! Only the view is...

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Helpful?
Thank Pratiti M
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to make comments on our hotel. I’m curious to find where we are listed as including breakfast in our room rate other than our “Best For Breakfast” package. I double checked our brand website and complimentary breakfast is not mentioned. Like most full service hotels, we do not include breakfast in your room rate....

Alvarado, Texas
Reviewed 1 October 2014

If you don't work for the airlines you are basically a second class citizen. But, that is the good news. The bad news is the front desk is nice but challenged. The building is very old and the location is an adventure to find. My room ( on the executive floor due to my lonnnnnng wait to check in) had...

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Helpful?
Thank Ron S
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the interesting review. I’m not sure what is meant by challenged but we’re very proud of our desk crew and get consistently excellent comments about their efficiency and hospitality. We certainly do value our airline partners but they are a small part of our mix are treated with the same courtesy and hospitality as all of our valued...

Ozone Park, New York
Reviewed 30 September 2014

This hotel is located near downtown near a beautiful lake. There was canoeing, hiking trails, and much more. The room was very comfortable with nice soft beds, desk, refrigerator, free wifi, and lots of room to enjoy my night.

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Helpful?
Thank NYCSkippy
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

You certainly mentioned the high points about our property. Our location provides easy access to all that Austin has to offer and some of the greatest attributes are just beyond our door at Lady Bird Lake. We’re glad you enjoyed our amenities that are not that common at other hotels in the downtown area. Come back and see us again...

Bedford, Canada
Reviewed 29 September 2014

Staff was very good - front desk, cleaning, and wait staff that we chanced to talk to were all excellent. We were in the south tower, and it desperately needs a makeover. Toilet barely flushed, bathtub finish had worn off so it looked and felt perpetually dirty and bits of mold growing on the the walls caulking around the tub....

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Helpful?
Thank rmaccara
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your kind comments about our staff. We may not be the newest hotel in Austin but we can certainly be the friendliest. We are taking steps to address the issues you mentioned and are in the planning stages of a major renovation that will transform both our guest rooms and public areas. Please come back soon and...

Boerne, Texas
Reviewed 23 September 2014

Could not be more impressed with the staff at Holiday Inn Austin Town Lake. Danielle Schoening went above and beyond to fix a very minor problem with our room (problem wasn't a big deal at all....on par with a burned out light bulb...just one of those things). Of course, the entire staff was friendly and helpful, so I shouldn't have...

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Helpful?
Thank Lindsey A
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to compliment our staff. I’ll be sure to relay this to Danielle. She is one of our Front Desk Supervisors and consistently provides a great example of Texas hospitality for the rest of the staff to follow. We’re glad you enjoyed our location, it really is a great spot if you’re a runner of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 N Interstate 35, Austin, TX 78701-4325
Region: United States > Texas > Austin
Price Range: €101 - €290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
Holiday Inn Austin-Town Lake Texas
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Austin-Town Lake staff and other travellers.
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Questions? Get answers from Holiday Inn Austin-Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face the lake have a nice view”
 of 5 bubbles GreenMan305, 1 Dec 2016 | Read review
“Get a Lake view room”
 of 5 bubbles Ahmed-Manara, 9 Nov 2016 | Read review
“Ask for a water view”
 of 5 bubbles Y5205GNdavem, 1 Nov 2016 | Read review
“Need a high floor to minimize the highway noise.”
 of 5 bubbles candl20, 26 Oct 2016 | Read review
“Get a room overlooking the lake, not the highway.”
 of 5 bubbles CPhillipson, 25 Oct 2016 | Read review
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