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Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
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736 Reviews from our TripAdvisor Community

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Showing 716: English reviews
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Houston
Reviewed yesterday NEW

Serviceable property right on I35 but the saving grace is there are rooms that view the lake. I have the top floor, with a lovely view of the lake and also the freeway. Noise is not terrible here on the 11th floor and would not wish to be any lower. Now to the realities....the room, at nearly $200 per night,...

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Helpful?
Thank nancydHouston
A TripAdvisor Member
1 review
Reviewed 6 days ago NEWvia mobile

I'm staying at this Holiday Inn right now. It's a lovely renovation and a great location. HOWEVER please be cautioned that when you do not have the deadbolt set on your room door from the inside anybody can open your door with a credit card in about one second by sliding the card in the door jamb and popping it...

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Thank A TripAdvisor Member
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for relaying this information and for your compliments to our hotel. I'm afraid I must disagree with your assessment of our new electronic lock system. When properly installed it is virtually impossible to open these doors with a credit card. You may have noticed that there are two latches. The smaller latch is known as a "DeadLatch". When the...

San Francisco, California
Reviewed 1 week ago via mobile

In terms of amenities and location this hotel is fine, good proximity and free parking. However this rating is a reflection of their poor customer service. During my 10 day stay for business the elevators frequently were out of order, room service/restaurant would not answer the phone, front desk would often be abandoned and many nights I would come home...

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Helpful?
Thank mmaranda
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for relaying the circumstances of your stay we apologize for any inconvenience caused will be review this at our staff meeting so that each department understands the importance of the details we missed during your stay. Although we did not meet your expectations this trip, we hope you will give us another look the next time you travel...

Carlsbad, California
Reviewed 1 week ago

Free wi-fi and free parking and fantastic location. Room was tiny, but clean and I didn't need a big room. Had a restaurant which served a nice breakfast. Had dinner there because I was sick and didn't feel like going out. It wasn't great. I had a partial view of the lake which was nice. Overall was very pleased. Oh...

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Helpful?
Thank Inglishprincess
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the detailed review. We're glad you enjoyed your stay and found good value at the property. Please come back and stay with us again soon.

New York City, New York
Reviewed 2 weeks ago

I wasn't able to spend as much time in Austin or at the hotel as I would have liked, but my experience was good. The property is right next to Lady Bird Lake and my room had a beautiful view. The room was clean and well appointed. I didn't eat on property or use the pool. The pool area was...

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Helpful?
Thank Ewong77
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the detailed review. We're glad you enjoyed your stay and hope you can come back and stay longer to take advantage of our amenities and the area around the hotel.

Lampasas, Texas
Reviewed 2 weeks ago

We stayed here for a conference at the convention center. Nothing to complain about hotel-wise. We walked every where we needed to go through out the day. The parking garage is free. Which is nice compared to some of the other downtown hotels that charge $20-$30.00 a day. We didn't eat here or go to the bar. I'm not a...

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Helpful?
Thank mikel68
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the great review. You hit all the high points, our location, service and renovation are all features we're proud of. We hope you can come back with our without the convention.

Grapevine, Texas
Reviewed 2 weeks ago via mobile

Very clean and comfortable hotel. I think it is. Answer property as well. The staff were nice and welcoming and check in was fast. Didn't have any problems. Plus, the location is great being in the Rainey District.

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Thank MatthewdeNewcastle
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the great review. We're glad you enjoyed your stay and the location. Please come back and visit us again soon.

Houston, Texas
Reviewed 4 weeks ago via mobile

We plan meetings and events all over the World and love Austin. This hotel has had a major beautiful upgrade (many of the photos here are outdated! -FYI) recently, the rooms are fantastic, the location is ideal, the food is excellent, and the meeting space very good. For the value in Austin we recommend this property. Above all the staff...

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Helpful?
Thank Christian B
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for the wonderful review and for the compliments to our staff. We've worked hard to transform the property in the last year and appreciate the recognition from our guests and group clients. We look forward to working with all of you again soon.

Allen, Texas
Reviewed 4 weeks ago

Well, the room was spacious, clean and recently updated, the bathroom was very small. Hopefully their plan is to eventually update the elevators as well as they are quite dated and have the appearance of neglect. If you sleep well to the sound of traffic then ask for a room on the expressway side of the building and you wont...

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Thank TravlinMan61
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to leave your thoughts. Indeed the elevator cabs are being renewed. You may have noticed the garage elevator has a new cab. The cabs of the south tower are also new. North tower elevators are next and will be done in the coming weeks. Upgrades are regularly offered to our IHG Rewards members when available....

boca raton florida
Reviewed 4 weeks ago

This was a below average HI in my opinion. The staff was pretty unhelpful - from the check in process where they did not explain how to get from the parking garage, to the room, discouraging me from using the free shuttle to go downtown (it is used to go to/from the airport but supposed to be available for 2...

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Helpful?
Thank chowdog65
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to relay your comments. We appreciate the input. As a result of our lobby reconfiguration, the parking garage and south tower elevators are located adjacent to the front desk as are the north tower elevators. Guests no longer have to trek around the restaurant to get to parking or their room. We regret that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 North IH-35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: €154 - €302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
Holiday Inn Austin-Town Lake Texas
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Austin-Town Lake staff and other travellers.
16 questions
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Questions? Get answers from Holiday Inn Austin-Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Other reviews were correct.. ask for a lake view and no freeway”
 of 5 bubbles Inglishprincess, 18 Feb 2017 | Read review
“I was in the North Tower and really enjoyed it.”
 of 5 bubbles Ewong77, 14 Feb 2017 | Read review
“I was on the 14th floor (top floor) and still heard the highway traffic as if my window was open, request a lakeside room.”
 of 5 bubbles TravlinMan61, 30 Jan 2017 | Read review
“Opt for a room on a higher floor with a lake view”
 of 5 bubbles 804raem, 13 Dec 2016 | Read review
“Rooms that face the lake have a nice view”
 of 5 bubbles GreenMan305, 1 Dec 2016 | Read review
5 of 5