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All reviews pool area front desk staff check in was quick breakfast staff great place to stay hot tub hot breakfast bed was very comfortable staff was very friendly and helpful business trip great room wonderful hotel enjoyed my stay definitely stay here again marcy housekeeping laptop
Prepaid in full on Orbitz. On arrival the desk clerk told us there were no rooms available and just stared at us. We asked to talk to the manager he said the same thing. Seems they just wanted us to leave? They new we had...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum AreaResponded 1 week ago
We recognize your time is valuable and greatly appreciate your feedback. I am terribly sorry your stay was not as great as what we would have wanted it to be. I wanted to send my deepest apologies for the multiple inconveniences you experienced....More
This hotel seems quite new. The rooms were so nice, clean and comfortable. The breakfast area is very nice and the breakfast was good especially since they offered healthy options. I can not say enough about the the pool area. Although it was cool, I...More
Quick weekend getaway. Great staff at check-in, don't remember the young ladies name but she was very friendly and gave great suggestions on places to hang out. Hotel is located right off freeway, very easy to get to. Room was modern, clean and looked out...More
Melissa has helped me with late check ins and anything I have ever needed. I visit Austin several times a month and I will only ever stay at this Holiday Inn Express due to Melissa's exemplary service and friendliness. Thank you so much!
Modern, clean hotel in good repair with a nice outdoor pool, but the excellent front desk staff really made the stay. Alexis was extremely helpful, gave great recommendations on restaurants and directions to nearby stores, and handled a long line of guests all arriving at...More