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Extended Stay America - Austin - Round Rock - South

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69 Reviews from our TripAdvisor Community

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Showing 67: English reviews
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Reviewed 1 week ago

Staff was rude from the beginning of our stay. Smoke free room smelled smoky. There was hair in the shower, and thick dust on the desks and television. This place is right next to a very loud nightclub, so you will have to deal with loud thumping bass sounds until at least 2:00 AM

Thank Raymond S
00esa, General Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

Raymond, it was disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with, so please accept my apology for the service and housekeeping issues you encountered. I assure you what you experienced is not acceptable and I will be working with my team to correct these issues. We hope...

Arlington, Texas
Reviewed 1 week ago

HARD/POOR quality mattress. Grab and Go Breakfast...wasn't much there to GRAB, so we had to GO somewhere else. There were 2 muffins, a few granola bars, and a few packets of oatmeal. Dark Roast Coffee was EMPTY by 8 AM and not refilled. No milk, no juice, no fruit!

00esa, General Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

Thank you for sharing your candid feedback. We are sorry you were not happy with our breakfast choices. Your comments will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We also apologize you found our mattress to be uncomfortable and that impacted your sleep. We regret the inconvenience this caused and hope...

Lake Jackson, Texas
Reviewed 1 week ago

Room was a non smoking but smell from smoking came in through the door. There was a large group of guests who seemed to have been having a party and the acoustic guitar and singing could be heard way past 10. There was no ice machine located anywhere on the property and the breakfast was far from grab and go....

Thank Phillip_LJ
Reviewed 5 March 2017

I've visited several Extended Stays, 10 February 2017, this one was so disappointing, the room smelled stale and musty, cleanliness was not up to standards. I left an IPad mini on the nite stand. Informed the hotel after arriving next destination. Was told by acting management after maid servicing it's not there. Acting management was not helpful at all. I...

Thank Thelma B
Troup, Texas
Reviewed 5 November 2016

I would recomend this hotel to all.The staff is very helpful and the rooms are excellent. I will stay there again when in the area. I had no problems except with the internet. It is slow but the room makes up for it. I don't watch tv and enjoy the nice and quiet rooms.

1Thank bettysX1504RR
Manager_11525, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am glad you were well accommodated by our staff and that you had a quiet experience. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Hojsova Straz, Czech Republic
Reviewed 17 October 2016

I booked this hotel through Priceline for just one night, passing through Austin TX, it was the worst experience of my life. They gave out the non-smoking room that I reserved and payed for. The receptionist actually told me, to either take the smoking room or sleep in the lobby. At the of the day, there was no smoking room...

Thank frequenttraveler0317
Manager_11525, Manager at Extended Stay America - Austin - Round Rock - South, responded to this review

Your review recently caught my attention. Please accept my most sincerest apologies on the condition of your stay. The lack of customer service you received is unacceptable. We will be conducting further coaching on make sure guests are accommodated. Thank you for bringing this to our attention. We hope that you will give us the opportunity to provide you with...

Reviewed 2 October 2016 via mobile

Not an upto the mark extended stay. Place looked worn out. There were large black bugs in the room. Lobby was stinking. Breakfast only included muffins and ready to eat oats. Will never ever stay at the place.

Thank Namsh26
Reviewed 6 September 2016

- The kitchen sink/drain area was very dirty. - There were crumbs/dirt/or some kind of debris along the edge of the stove. Almost looked like ant debris although we never saw any insects of any kind in our room. - You have to pay $10 a day for Housekeeping to come everyday, other than that you have to take your...

Thank Christine M
Hanoi, Vietnam
Reviewed 16 August 2016

Though rated 3 stars, the hotel stunk big time. No towels, no cleaning, no toiletries, bad tv reception and internet connection. Room smelled like a gamblers smoking room. Got this hotel as a no bidding price from PriceLine. Stayed for 3 nights.

Thank pedrobledmo
Reviewed 13 August 2016 via mobile

Nice place to stay with my schedule. Was working from 10 pm till 10 am. Was scheduled Sunday through Friday but had to extend through weekend, staff was great and worked with me, Offered to move me from east side to west so that sun would not bother me in the morning, but I slept in the afternoon when sun...

Thank James C

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Round Rock - South

Address: 16950 North I-35, Austin, TX 78728
Region: United States > Texas > Austin
Price Range: €70 - €100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Round Rock - South 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay America - Austin - Round Rock - South Texas
Hotel Style:
#72 Business Hotel in Austin
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Round Rock - South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No real good rooms. I always choose top floor between elevator and fire escape. Escape stairs were located on opposite of building,”
Phillip_LJ, 16 Apr 2017 | Read review
“location is horrible for walking to shops & eateries.”
pedrobledmo, 16 Aug 2016 | Read review
“Pick a room at a different hotel down the street.”
timothye296, 1 Jun 2016 | Read review
“We stayed on the second floor and I have no complaints..”
298jazminea, 12 Apr 2016 | Read review
“3rd floor if you don't mind smokers.”
31teer, 9 Nov 2015 | Read review
5 of 5