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Extended Stay America - Austin - Round Rock - South

Overview
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16950 North I-35, Austin, TX 78728 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Austin - Round Rock - South
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (108)
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106 results
Traveller rating
36
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34
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LanguageEnglish
36
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12
34
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All reviews south location regional manager great customer service star hotel front desk staff a great stay jason laundry freeway kitchenette
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1 - 5 of 106 reviews
Reviewed 3 days ago

Obviously my review was spot on! You know why? Because I told the truth! It is at the manager’s discretion to kick you out without telling you why. I am disabled and was a week out of surgery and after a year of living on...More

Date of stay: January 2018
1  Thank Susana51200
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - SouthResponded yesterday

Susana, it was bothersome to read about your experience at our hotel. We are reviewing this incident with our team members. Usually, our staff does a terrific job as we always strive to provide wonderful hospitality to all of our guests, but we obviously let...More

Hotel's Favourite
Reviewed 21 December 2017

I always stay here when I am in town. The Guest Service Specialist named KayKay is always very friendly and informative about all the anninities that are offered here. The rooms are always clean, and cozy, and stocked with plenty of fresh towels.More

Review collected in partnership with this hotel
Date of stay: November 2017
1  Thank winterk2017
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - SouthResponded 22 December 2017

Thank you so much for the amazing review! We are thrilled you enjoyed your stay at Extended Stay America, and it is great to know you were comfortable at our hotel. We really appreciate the nice feedback about our friendly team members. We will share...More

Reviewed 2 weeks ago via mobile

The hotel has been without hot water for a few weeks and when my parents went up to Abraxas to bring it to her attention her answer was “If you do not like what is going on, you can leave.” First off my mother is...More

Date of stay: November 2018
1  Thank TheFifthJoBro
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - SouthResponded 2 weeks ago

We are sorry for the unpleasant stay you had with us and that one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we have asked our maintenance team to check...More

Reviewed 22 October 2018 via mobile

Don’t let the pictures fool you! This place is dirty the whole building reeks of cigarette smoke. the room was dirty and very outdated the bed was very uncomfortable and you can also hear all the noise from the other rooms. I’m definitely not coming...More

Date of stay: October 2018
Thank Oskar K
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - SouthResponded 22 October 2018

Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

Reviewed 1 October 2018 via mobile

We cancelled our room once we saw all the police officers there ,people fighting. Drove up and drove out went to a real Hotel this hotel needs to be shut down. I found out later this hotel where is where people live not visit for...More

Date of stay: September 2018
Thank Kathy M
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - SouthResponded 3 October 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Hotel Style
Business
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Hotel Style
Business
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
1
Price range
US$65 - US$80 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America - Austin - Round Rock - South Texas
Location
United States > Texas > Austin
Hotel class
Contact Information
Hotel Style
Business
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
1
Price range
US$65 - US$80 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America - Austin - Round Rock - South Texas
Location
United States > Texas > Austin
Photos
Traveller (37)
Room & Suite (19)
Dining (1)
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Questions & Answers
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Room Tips
"Avoid the manager"
Susana51200
4 days ago
Read review
"Your near lots of food options"
jesbecuzz
15 Aug 2018
Read review
"stay away!!!!"
lindalU8052NJ
6 Jul 2018
Read review
"My room had bed bugs, not sure about anyone else's room and carpet everywhere was so stained...."
charl705
2 May 2018
Read review
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