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Hilton Austin

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#25 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersGold level
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Hilton Austin
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1,531 Reviews from our TripAdvisor Community

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Showing 1,488: English reviews
Reviewed 21 January 2016

There is nothing that this hotel can do right from check-in to check-out.The restaurant is the only place that is acceptable. I was expecting a "Hilton" experience". Instead I found more incompetent and inexperienced people in one place than anyone would want. How sad!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank evapF5432SQ
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Eva, Thank you for your review here on TripAdvisor. We are very sorry to hear about your disappointing experience here at our hotel. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. We would welcome the opportunity to speak with you to better understand what happened and Make It Right. We can reached...

United States
Reviewed 21 January 2016

Loud music heard on the 21st floor at night many homeless people within one block, food served for group business meetings poor and repetitive. Using printed directions not able to use wifi . Front desk attempted to assist very courtesies.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Suzette S
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Suzette, Thank you for taking the time to share your comments with us here on TripAdisor. We are very sorry to hear about the outside noise you experienced during your stay. We appreciate you bringing your concerns regarding the banquet food and apologize you were not able to utilize the Wi-Fi. Here at Hilton, we always aim to ensure...

Georgia
Reviewed 20 January 2016 via mobile

I arrived and checked into my room. The room was mostly clean minus a few small hairs here and there. The bathroom was interesting.  It had a night light which was cool. And the room had a panel of buttons to control the lighting, air conditioning and heat which I have not seen before. That was a nice function to...

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Helpful?
Thank soldieroflite
Diana N, Manager at Hilton Austin, responded to this review

Thank you for taking the time to share you experience with us on Trip Advisor. I am very sorry that we were unable to meet your expectations during your stay. We take great pride in our service and strive to deliver the care, value, and respect that all of our guests deserve. The feedback you provided made us take a...

Reviewed 20 January 2016

We have stayed at several Hiltons across the US. We stayed at this Austin Downtown Hilton the week between Christmas and New Years. Even though you could tell the occupancy rate was low, the staff was still on their A-game. The concierge was very helpful and spot-on with his recommendations. The room was very nicely decorated and comfortable as well....

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Helpful?
Thank Landris7
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments here with us. We are so pleased you enjoyed your holiday stay here with us and that our team provided you with great service! Its nice to hear you liked our lounge too! We look forward to the opportunity of welcoming you back in a near future...

Denver, Colorado
Reviewed 19 January 2016

While in Austin on business we stayed at the Hilton on 4th. GREAT PLACE! Quiet, clean, within walking distance of everything. Felt safe running pre-dawn, too. The room was very quiet, tranquil (faced east and the freeway), smelled good, felt welcoming, the bed was super-comfy. Everything was fresh, well-stocked, crisp and clean. We're coming back later for another conference and...

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Helpful?
Thank Denise P
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Denise, Thank you for taking the time to write about your experience. We are very happy to see that you have enjoyed your stay and can't wait to welcome you back. Thanks again!

Houston, Texas
Reviewed 18 January 2016

I travel a good bit for work, so I know hotels. I will say that this hotel is one of the nicest. The staff is more than wonderful. I want to give a special thanks to Carson Corble in corporate sales who has made my reservations for many months. He has been super!! After I checked in today, I heard...

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Helpful?
Thank rob t
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Rob, On behalf of our entire team, thank you so much! We know you have many options when it comes to downtown hotels and we are honored to serve you. We are delighted to hear Carson, Lisa, Chip, Addy and Rachael could be of assistance to you. We appreciate your loyalty and can't wait to welcome you back. Thanks...

Krakow, Poland
Reviewed 18 January 2016 via mobile

Very convenient location, high standard rooms, friendly staff, so there is everything what makes the good hotel. Some rooms offer great views, Executive floor is worth considering. Convention centre nearby, other major places (including the 'Bat Bridge') too.

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Thank Stanislaw1972
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Stanislaw1972, Thank you for taking the time to share your comments here with us! We greatly appreciate your feedback and we are very happy to see that you have enjoyed your stay. It is nice that you took advantage of our location and you enjoyed your room. We look forward to the opportunity of welcoming you back in a...

Sacramento, California
Reviewed 18 January 2016

Hilton-Convenient downtown location, close to numerous restaurants and live music. Just across the street from the convention center. A very nice hotel, helpful/friendly reception staff, very nice Loft Bar on the first floor, and contemporary lobby area. Plenty of open seating in the lobby. The rooms are updated, clean, and the bed is comfortable. The bathroom was updated, contemporary with...

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Helpful?
Thank ranishi
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Ranishi, Thank you for taking the time to share your comments here with us! Its so nice to hear you took advantage of our central location in downtown Austin next door to the convention center and nearby so many great restaurants, bars and attractions. We are delighted to hear you enjoyed your experience at the Loft Bar and that...

Ciudad de mexico
Reviewed 17 January 2016

It's texas, isn't it? So, missing water bottles in the room is pretty bad. If you go to the reception, get into the line , they give you one bottle. Small. Also, the restroom has just essentials... A little dusty as well, my allergies didn't stopped until I returned home. The good: big room, quiet, good location, free parking

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Helpful?
Thank MexicanoViajero1
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments here with us. We are very sorry to hear about your recent experience here at our hotel fell below your expectations. We are always looking for ways to improve and sincerely appreciate you bringing your concerns to our attention. Thanks again.

Ithaca, United States
Reviewed 17 January 2016

I was here for a conference. I stayed for 4 days and did not want to leave! I had an executive corner room. It was massive and had a wondrous view. The hot tub on the roof, with the heated pool, was superb. If you want a luxurious hotel (that is not too expensive), choose Hilton Austin!!!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Margo C
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Margo, Many thanks for your review here on TripAdvisor! We are very pleased to hear about your wonderful stay here at our hotel. So glad you enjoyed our hot tub and heated pool too! We appreciate your support and can't wait to welcome you back. Thanks again!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Hilton Austin hotel, situated in downtown Austin adjacent to the Convention Center. Our hotel is surrounded by the city's most vibrant shopping, dining and entertainment scene. The famous 6th Street Entertainment District, Warehouse District, and 2nd Street District are all within walking distance of this downtown Austin hotel. ... more   less 

Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701-3720
Region: United States > Texas > Austin
Price Range: €185 - €454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 801
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Priceline, Cheap Tickets, Travelocity, TripOnline SA, Cancelon, HotelQuickly and getaroom.com so you can book your Hilton Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel
Hilton Austin Texas
Hotel Style:
#3 Green Hotel in Austin
#5 Spa Hotel in Austin
#12 Luxury Hotel in Austin
#16 Romantic Hotel in Austin
#16 Business Hotel in Austin
#19 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Austin staff and other travellers.
19 questions
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Questions? Get answers from Hilton Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the 25th floor is the Executive floor with key access”
TeagueTravels, 23 Apr 2017 | Read review
“I had the view of the river - but a view of the capitol is also available.”
maffydavison, 19 Apr 2017 | Read review
“Check out the Hilton app to select your room in advance. The higher the room the better...face the college for a great view at night.”
978franka, 18 Apr 2017 | Read review
“We faced downtown, our room ended in 03, which was a corner 1 bedroom suite. odd numbers may be the rooms that face downtown.”
2toots, 11 Apr 2017 | Read review
“Don't go too high up - the view is nice, but the elevators are slow.”
Y9562XIstephens, 22 Mar 2017 | Read review
5 of 5