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Hilton Austin
500 East 4th Street, Austin, TX 78701
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Avg. €375 /night, 10/6 - 10/7
€665
per night
€464
per night
€262
per night
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4.5
#12 of 237 hotels in AustinLocation
Cleanliness
Service
Value
Located in the heart of downtown and connected to the Convention Center, Hilton Austin is steps away from the entertainment and dining the city has to offer. Guests are welcomed with first-class customer service to 95,000 sq. ft. of event space, two restaurants, a Starbucks and spacious rooms. Other amenities include a business center, fitness center, complimentary WiFi and a heated rooftop pool with skyline views.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Patio
Kids stay free
Children's television networks
Valet parking
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Fitness classes
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Vending machine
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
City View
Languages Spoken
English, Spanish
Location
500 East 4th Street, Austin, TX 78701
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Austin-Bergstrom Intl Airport
10.5 km•
See all flights
Car Hire
179 Restaurants
within 0.5 kilometers
Reviews
4.5
3,461 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of downtown Austin, the Hilton Austin garners praise for its prime location and modern, inviting atmosphere, with many guests appreciating the proximity to local attractions and convenience for convention-goers. While some travelers find the hotel's rates steep and have experienced unexpected fees, the amenities, including dining options and cleanliness, often receive commendations.
The service at Hilton Austin is generally lauded for staff attentiveness, although instances of slow service have been noted. Room experiences vary, with accolades for cleanliness and views, but some criticisms regarding dated decor and air conditioning issues.
Location
Central
Atmosphere
Inviting
Rooms
Mixed
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
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3,461Reviews39Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
The hotel is very conveniently located to the convention center as well as many restaurants. Walking trails are also close by. The hotel has restaurant choices, and the pool and workout areas are very nice. The staff was helpful and courteous, especially James who checked me out. He was kind enough to give me a parking pass so I could exit the parking garage without delay. I would happily stay here again for business or pleasure .
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: There is live music in the lobby sometimes which is very enjoyable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Austin
Responded 24 Apr 2023
Hello Liblady1020, Whether traveling for business or pleasure, you can always expect the same quality experience at Hilton Austin. Thank you so much for the perfect rating. It was our pleasure to provide you with top-notch service and plenty of amenities to enjoy. We can't wait to welcome you back again in the future. Thank you again, Hilton Austin Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this property for a convention and were very impressed. It began with excellent front desk service for check in. The front staff informed us of all the benefits the hotel had to offer and then our room was located on the 20th floor up from the noise of the construction on street level. The room had a king size bed, a couch and a sitting table area with closet space and a large dresser which I appreciate. Each day housekeeping would freshen up the room and add to our towels in the bathroom and the room staff were very friendly and helpful. We asked a security person for a recommendation for dinner and he gave us an excellent choice for dining locally and within walking distance of the hotel. I would highly recommend this hotel for being very central and within walking distance of the state capitol, great restaurants, Austin City Limits and local musical venues.
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Date of stay: January 2020Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: The best rooms are near the top of the hotel since there is construction during the day.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe B, General Manager at Hilton Austin
Responded 28 Jan 2020
Thank you for your review and kind words about the team. I will be sure to share your comments at our next all team member meeting. The team relishes the opportunity to make a difference for our guests and I was thrilled to hear they were able to do that for you. JB
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I booked at the Hilton for a single night before changing to a further out hotel as my group wanted to spend time in the downtown area so I booked here primarily for convenience, not necessarily value.
The location is solid, in the heart of downtown and close to many restaurants, but the location is curbed by its accessibility, particularly during night hours. When we arrived, there was a lot of construction/temporarily closed streets near and in the vicinity of the hotel, which made accessing it quite inconvenient.
The staff were all quite friendly, and were very proactive, which I viewed as a definite positive given the relatively hands off approach I received in the 4 star I had stayed at the previous two night in Dallas. In particular, I really appreciated that the valet was prepared to assist, but wasn't overly intrusive.
The rooms were decent, a bit on the small side but still fairly spacious. I noticed no obvious cleaning errors or any stains and such on any of the surfaces. The bed was comfortable and the pillows the same. I was very impressed at the selection of pillows, there were five of them each with a different firmness level. The bathroom, similar too the room, was a bit of a tight fit, but the cleanliness was again no issue.
Although this particular Hilton checked all of the boxes as far as cleanliness and service goes, the feel and quality of the room and the items of the room did not really indicate to me an upper class establishment. It's a respectable hotel, but it's not overly cheap, so I would definitely keep this in mind if you are considering booking here.
The location is solid, in the heart of downtown and close to many restaurants, but the location is curbed by its accessibility, particularly during night hours. When we arrived, there was a lot of construction/temporarily closed streets near and in the vicinity of the hotel, which made accessing it quite inconvenient.
The staff were all quite friendly, and were very proactive, which I viewed as a definite positive given the relatively hands off approach I received in the 4 star I had stayed at the previous two night in Dallas. In particular, I really appreciated that the valet was prepared to assist, but wasn't overly intrusive.
The rooms were decent, a bit on the small side but still fairly spacious. I noticed no obvious cleaning errors or any stains and such on any of the surfaces. The bed was comfortable and the pillows the same. I was very impressed at the selection of pillows, there were five of them each with a different firmness level. The bathroom, similar too the room, was a bit of a tight fit, but the cleanliness was again no issue.
Although this particular Hilton checked all of the boxes as far as cleanliness and service goes, the feel and quality of the room and the items of the room did not really indicate to me an upper class establishment. It's a respectable hotel, but it's not overly cheap, so I would definitely keep this in mind if you are considering booking here.
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Date of stay: June 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heather Hagelberger, Marketing at Hilton Austin
Responded 28 Jun 2021
Hi Jamalgang47, Thank you for taking the time to leave a thorough review of your stay, as guest feedback is very important to us. We are happy to heat that you enjoyed the location, cleanliness and location of Hilton Austin and have made sure the appropriate teams have received your feedback. We hope you choose Hilton Austin again in the future so we work towards exceeding your expectations and providing a 5 Star experience. Thank you again, Heather
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a grim experience here in the height of the pandemic, I was pleased to see the restaurant and Starbucks have reopened. The hotel is still not operating at pre-pandemic service levels. I checked in late in the evening and the desk attendant did not acknowledge my Diamond status or convey any of the restaurant hours or my restaurant credit. It’s a small thing but it shows the lack of training for the staff not to recognize elite travelers. Only a few elevators were running which led to crowded, slow trips with poor ventilation. The room was stocked with only one bath towel for 2 guests, and I noticed no sleeve on the remote control demonstrating it had been sanitized (something the in-elevator video was touting to demonstrate cleanliness procedures at the hotel) The lobby restaurant is back open, but I would recommend a hand sanitizer dispenser and sign to encourage masks at the buffet. Parking is expensive (no valet on the weekend) and the lot is very dark, poorly marked, and half under construction. Finding a spot late at night was like entering Thunderdome. If I were traveling alone I would have felt very unsafe.
I hate to say it, but this might be my last stay after being a frequent guest for business and leisure for many years. I love the location and easy walk to Lady Bird Lake, but the lack of service and price just don’t make it worth it anymore.
I hate to say it, but this might be my last stay after being a frequent guest for business and leisure for many years. I love the location and easy walk to Lady Bird Lake, but the lack of service and price just don’t make it worth it anymore.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: High floors are quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heather Hagelberger, Marketing at Hilton Austin
Responded 28 Sept 2021
Hi There, Thank you for choosing Hilton Austin and taking the time to provide a review. We regret to hear that you were not fully satisfied with the service provided during your last visit and ensure you that is not the quality service we strive to provide. We will inform the appropriate teams regarding the Honors Member perks and addressing the dining operating hours at check in. We are pleased to inform you that our hotel elevators have been updated to provide relevant content in regards to our current cleaning policies and that valet services have started again 7 days a week with the exception of late night parking. We hope these updates encourage you to stay with Hilton Austin again. Thank you again for providing your feedback. Have a good day. Thank you, Heather Area Senior Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 2 nights as part of a staycation in ATX. The spa & pool are excellent. Austin Taco Project restaurant is a must. Rooms are comfy w great views. Parking is always dicey in Austin so its 41 to valet.
The hotel placed us in room 2507 next to and below staff work spaces/eating areas. This was a nightmare for bedtime and morning sleep. If they try to give you this room DO NOT take it. The banging, chair dragging and 6am wake up both days was ridiculous for the price they charge each night. The hotel should not be using 2507 as a guest room and I'm sure this is not the first time they received a phone call begging them to make the noise stop.
My 6 yr old loved the entire experience especially the salt water pool and mostly slept through everything. Unfortunately, mommy didn't get to sleep in and is now more tired than before we staycationed.
The Crabtree & Evelyn will hopefully help keep me energized!
The hotel placed us in room 2507 next to and below staff work spaces/eating areas. This was a nightmare for bedtime and morning sleep. If they try to give you this room DO NOT take it. The banging, chair dragging and 6am wake up both days was ridiculous for the price they charge each night. The hotel should not be using 2507 as a guest room and I'm sure this is not the first time they received a phone call begging them to make the noise stop.
My 6 yr old loved the entire experience especially the salt water pool and mostly slept through everything. Unfortunately, mommy didn't get to sleep in and is now more tired than before we staycationed.
The Crabtree & Evelyn will hopefully help keep me energized!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe B, General Manager at Hilton Austin
Responded 24 Jan 2020
Please allow me to apologize for any noise or disturbance that kept you from enjoying your stay with us. I understand how frustrating that can be, especially when it is a time you are setting aside for family. I hope you come back to see us again and we will be sure to find you a room that suits your needs. JB
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were spacious and clean. We stayed twice during the same week for travel. The room was stickered and sanitized, the remote wrapped up, cups sealed and covered. The room was clean, the beds were comfortable, reading lights built into the bedframe so one person could read if the other wanted to sleep. Contactless check in; and digital room keys as well. There is a starbucks in the lobby area as well as a bar. Service at the bar is great- the Starbucks was always a bit slow. In addition there is a beautiful rooftop pool that looks great at night, heated, and comfortable. Staff were helpful and friendly. Both stays were excellent.
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Date of stay: March 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heather Hagelberger, Marketing at Hilton Austin
Responded 11 Jun 2021
Hi Elizabeth D, Thank you for taking the time to write a detailed review and for choosing Hilton Austin. We are happy to hear that you were satisfied with your stay on both occasions. We hope we can serve you again in the future! Thank you, Heather
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elevators made me super dizzy (and that’s never happened before).
We got an astonishing 2 towels, a lot of baby towels which didn’t do much.
Had to pay an extra $15 for “fast internet” when promotions and ads everywhere say free WiFi, you’d expect it to be fast already (I’m an impatient person when it comes to internet)
Location was great, right in the middle of downtown Austin.
Garage parking was so tight (I drove a larger truck) and even with my experience parking my truck, I still had issues trying to fit into a space. Almost made me want to use the valet service but didn’t want to risk someone else trying to park and accidentally hitting something.
When we arrived there were two front desk attendants, and one we over heard them being really nice and energetic, but when we tried to check in with the other, kind of got some type of attitude towards us, so with that from the start didn’t like the service we received.
Bathroom issues with flushing happened and draining in the shower took a while.
We got an astonishing 2 towels, a lot of baby towels which didn’t do much.
Had to pay an extra $15 for “fast internet” when promotions and ads everywhere say free WiFi, you’d expect it to be fast already (I’m an impatient person when it comes to internet)
Location was great, right in the middle of downtown Austin.
Garage parking was so tight (I drove a larger truck) and even with my experience parking my truck, I still had issues trying to fit into a space. Almost made me want to use the valet service but didn’t want to risk someone else trying to park and accidentally hitting something.
When we arrived there were two front desk attendants, and one we over heard them being really nice and energetic, but when we tried to check in with the other, kind of got some type of attitude towards us, so with that from the start didn’t like the service we received.
Bathroom issues with flushing happened and draining in the shower took a while.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Bolash, General Manager at Hilton Austin
Responded 19 May 2021
Thank you for the balanced review. We value all guest feedback, but it is particularly credible when our guests give us a balanced and considered review of their experience. Where we fell short, we apologize and commit to make improvements. If you choose to give us an opportunity to win your loyalty, please inquire with our team on oversized vehicle parking. We have options available. Hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the pleasure of staying last Wednesday, Thursday and Friday – the hotel was beautifully and tastefully decorated.
Hector checked us in and remembered us throughout our stay. He is a GEM and I hope you move him up the ranks! There was a young-looking gray-haired bartender that served us twice. He had a way about him, as if he anticipated the next move…. He was aware of his surroundings in a charming way. Such a nice guy 😊
You have a HEATED pool!!! So when the rain finally stopped, we were able to take a dip and relax under your famous big, bright stars.
There is coffee (Starbucks) in the lobby so you can wake up and really get your day started!
We visited the area to see family but invited them to stay the night after we saw the accommodations. This hotel really made our trip to Austin one to remember – the ambience and the staff were just wonderful.
The only down side was that there were signs around the lobby for the ‘Austin Taco Project’ for which we couldn’t actually find.
Hector checked us in and remembered us throughout our stay. He is a GEM and I hope you move him up the ranks! There was a young-looking gray-haired bartender that served us twice. He had a way about him, as if he anticipated the next move…. He was aware of his surroundings in a charming way. Such a nice guy 😊
You have a HEATED pool!!! So when the rain finally stopped, we were able to take a dip and relax under your famous big, bright stars.
There is coffee (Starbucks) in the lobby so you can wake up and really get your day started!
We visited the area to see family but invited them to stay the night after we saw the accommodations. This hotel really made our trip to Austin one to remember – the ambience and the staff were just wonderful.
The only down side was that there were signs around the lobby for the ‘Austin Taco Project’ for which we couldn’t actually find.
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Date of stay: December 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Bolash, General Manager at Hilton Austin
Responded 7 Jan 2021
We are thrilled to hear you enjoyed your stay with us, but more importantly that it was our team that made all the difference. I will be sure to personally thank Hector and Shane for taking good care of you. Please come back and see us when all the hotel's amenities (like Austin Taco Project) as well as Austin's venues, attractions, and restaurants are back on line!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am disappointed with the customer service at the 4 star hotel. We arrived at the hotel and requested extra towels and cups for the room. We called front desk and housekeeping multiple times (1 call each hour for 3 hours) and did not receive any of the items. Upon leaving the hotel for dinner we stopped by the front desk and asked on the status of the request. The hotel staff indicated they had limited staff and will fulfill the request while we were at dinner. When we returned to our room (10pm), we still did not receive our items. We called the front desk and they indicated they were providing us the items immediately. We waited an hour and still nothing. The next morning upon leaving for breakfast we asked the front desk the status of the request, and the manager finally provided us the towels, but no cups. Too bad it was too late because we were checking out at noon. I had high expectations for the 4 star and it fell short. I hope they will place the service standards as a top priority for future guests because we will not be recommending the hotel chain.
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Date of stay: May 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Bolash, Owner at Hilton Austin
Responded 3 Sept 2020
Please allow me to apologize for any lapse of service you received while you were with us last. We should have acted with greater focus and urgency, and we did in reacting to your needs. My hope is you will allow us an opportunity to earn back your trust the next time your travel brings you to Austin, TX.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would avoid this location and look at a different hotel on the area. This hotel has misleading billIng practices and could charge or card maliciously. Calling Hilton can give you some assurance but they are having issues with this location responding and correcting their way of doing business. Save yourself a headache and stay elsewhere.
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: AVOID this location. If you must stay here, I would use a pre-paid card or may contact your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heather Hagelberger, Marketing at Hilton Austin
Responded 22 Nov 2021
Hello Local3284, We regret to hear that you did not enjoy your experience and would like to address your billing concern. Please reach out to the hotel directly using the contact details on our website (TripAdvisor does not allow for us to leave them in a review). We hope we can change your perception of our customer service. Thank you, Heather Senior Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, they hold luggage
Yes. It is located just outside the front doors to the left as you exit the hotel. There are benches and ashtrays.
Yes, the Front Desk or Bellstand is happy to assist with luggage storage. Hope you enjoy your time in ATX!
Hi Aaron,
Thanks for reaching out and choosing Hilton Austin! There are several public transportation options from the airport. We typically recommend using Lyft because you can earn Hilton Honors points if you tie your account to your Lyft app.
By Bus, you can take #20 to Lavaca and 4th, which is only a few blocks away.
Lastly, you can make reservations at Super Shuttle or Execu Car use code HILTN for a 5% discount off published online fare.
We hope you enjoy your stay!
Thank you,
Heather
Senior Marketing Manager
…
"There is a lot of homeless people in downtown Austin but I felt extremely safe at this hotel. "Read full review
"Beware of the crowd. This hotel was not designed to handle a full load of guests. "Read full review
"I would choose a different property. There were lots of high rated hotels to choose from at our high price point that would’ve been better."Read full review
"This is a racist hotel, you will receive hatred from white guests and even worst from the black employees. Do yourself a favor black people "Read full review
…
PRICE RANGE
€171 - €351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton austin hotel austin, hilton hotel austin, austin hilton hotel
LOCATION
United StatesTexasAustinDowntown
NUMBER OF ROOMS
801
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Hilton Austin
Which popular attractions are close to Hilton Austin?
Nearby attractions include The Escape Game Austin (0.06 km), Esther's Follies (0.1 km), and Bad Wolf Ghost Tours (0.4 km).
What are some of the property amenities at Hilton Austin?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Austin?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Austin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Austin?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Austin?
Conveniently located restaurants include Azul Rooftop, Stella San Jac, and Eddie V's Prime Seafood.
Are there opportunities to exercise at Hilton Austin?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Is Hilton Austin located near the city centre?
Yes, it is 0.5 km away from the centre of Austin.
Are any cleaning services offered at Hilton Austin?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Austin?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Austin offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.