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Extended Stay America - Austin - Southwest

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Extended Stay America - Austin - Southwest
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110 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Royse City, Texas
Reviewed 11 December 2016 via mobile

First room the heater didn't work. So they moved us into another room. The room from hell..... Laying in bed I had a bug crawl across me. It was a bed bug.... All over our pillow and covers. Tons of them..... We're traumatized!!!!

Thank sshinn4377
Reviewed 25 November 2016 via mobile

It was just a room. Good luck getting adequate hot water when taking a shower in the morning. No a.t.m. on the premises and of course, the vending machines only take cash. No stores in walking distance without risking your life crossing 2 highways. It was company paid so it was what it was but if I was paying I...

Thank Jay L
Magnolia, TX
Reviewed 15 November 2016

I stayed in room 412. The entry light was broken. There was rust on the refrigerator. The mattress and pillows were very poor. The water shot out grey from the tap. The water would not get hot. The hotel was unpleasant smelling over all. A lot of outside noise. And for the coup de grâce I discovered a flea biting...

Thank rre927
Denver, Colorado
Reviewed 12 November 2016

I stayed here when nothing else was available. I'd like to forget it. As others have said the room was not really clean, the neither the light nor the range worked, the shower had no pressure at all, and the internet was slow. It sure would have been nice to know up front that there was no room service. Only...

Thank DA8026
Houston, Texas
Reviewed 7 November 2016

My husband and I had a weekend getaway planned. I booked them through a third party. I called them at 5 pm to let them know we were in town and to make sure our room was available. I was told that they were totally sold out and that my room was a single bed in a smoking room. I...

Thank Rose R
Reviewed 23 October 2016 via mobile

What a dump. Sticky floor and kitchen counters, broken window and disgusting hallway. No glasses, not even plastic, in the room. The continental breakfast was a joke - granola bar or pre-packed muffin - no juice. Way over-priced, but we probably paid more than usual rate because of Grand Prix in Austin this weekend. We couldn't wait to leave despite...

1Thank Jill H
Dallas, TX
Reviewed 18 October 2016

On the plus side, the staff were friendly, the room was clean and quiet, and the bed was comfortable. However, this is one of those places that's easy to see from the highway but difficult to get to. There were no cups or glasses in the room. When I took a shower, I discovered the small bottle of complimentary shampoo...

Thank Hamersly
Houston, Texas
Reviewed 3 October 2016

I booked this stay twice thru a website that does not tell you much about the hotel before you pay. For some reason they sent me there even though I stayed only one night at the time. Getting there is a little tricky because it is at the intersection of few roads but once you figure it out it is...

Thank SomeDudeFromHouston
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for sharing your experience. I'm glad you received a good deal at out hotel, and my apologies that our hotel was difficult to find. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Arlington, Washington
Reviewed 21 September 2016

Nothing pleasing or charming about the room or our experience. Bed was small and hard. Towels had small black spots. We waited forever to be checked in when we had prepaid, and then she could not find the reservation in the computer. But the worst was the smoke in our smoke-free room. No water, coffee or anything else in the...

Thank Crystal K
Ojai, California
Reviewed 19 September 2016

Hotel room was OK tidy but smelled very bad from stale cig smoke. Really bad. This place is seriously under-staffed. Garbage piling up in cans outside the rooms, other customers mentioned that management has changed often & upkeep has suffered. We purchased thru Hotwire and it was Ok for the money, but even at the discount price we would probably...

Thank Malibu93023

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  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Southwest

Address: 5100 US Hwy 290 W, Austin, TX 78735
Region: United States > Texas > Austin
Price Range: €81 - €149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Southwest 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Extended Stayamerica Austin Hotel Austin
Extended Stay America - Austin - Southwest Texas
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Austin - Southwest staff and other travellers.
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3 months ago

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Questions? Get answers from Extended Stay America - Austin - Southwest staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to double-check the rate charged for your room on the bill.”
 of 5 bubbles DA8026, 12 Nov 2016 | Read review
“Fourth floor overlooking the wooded area affords a beautiful view.”
 of 5 bubbles Roy_Hinkley, 25 Jul 2016 | Read review
“Know the Austin area.”
 of 5 bubbles hackerrj, 18 Jul 2016 | Read review
“Get a room in the front of the hotel, not the back!!!!”
 of 5 bubbles Kathy2835, 14 Jul 2016 | Read review
“avoid all of the rooms in this dump”
 of 5 bubbles Texas-Vagabond, 29 May 2016 | Read review
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