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Extended Stay America - Austin - Northwest - Lakeline Mall

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Traveller (25)
Room & Suite (22)
Dining (1)
Overview
Hotel website
13858 N Highway 183, Austin, TX 78750-1203 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Austin - Northwest - Lakeline Mall
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Rooms
7 Oct8 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (103)
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1 - 5 of 99 reviews
Reviewed 1 week ago via mobile

Worst hotel I have ever seen. Room was filthy and smelled awful. Beds were tiny and the comforter was ripped and stained. The light made a very loud noise. TV didn’t work. No one at front desk to help me. Cancelled booking and ran!!!More

Thank Jennifer D
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 1 week ago

Jennifer, please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable...More

Reviewed 25 July 2018

(+): Good location. (-): Linen was not changed during the 21 days of the stay. Towels were changed only once a week. Trash is not collected, you have to take the trash bags to a room at the end of the aisle. The room was...More

Thank msgonca
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 26 July 2018

Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of...More

Reviewed 4 February 2018

I have stayed here many times in the last few years and always been well taken care of. It is the first rewards program I have signed up for that actually pays off quickly. The staff is very professional, friendly, and helpful.

Review collected in partnership with this hotel
Thank 96howard
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 5 February 2018

Thank you for choosing us again for your visit! It was an honor to welcome you back and treat you with the hospitality we love showing our guests. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management

Reviewed 3 February 2018

Initially the reservation was canceled and or not received even though I had a confirmation number. After making another reservation and checking into my room it wasn’t the cleanest and smelled of smoke even though it was supposed to be a non smoking room. I...More

Review collected in partnership with Extended Stay
2  Thank briansP443UX
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 4 February 2018

Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We...More

Reviewed 21 January 2018

The hotel was in a good location for my present and upcoming numeros visits to the area.It is ideal for extended visits and you the mini kitchen and large refrigerator.The bathroom is large as well as the room.The price is very good for the areaMore

Thank Frank F
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 22 January 2018

Frank, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and that our location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Suites, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
101
Price range
US$74 - US$129 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America - Austin - Northwest - Lakeline Mall Texas
,
Extended Stay Austin
,
Austin Extended Stay
Location
United States > Texas > Austin
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
101
Price range
US$74 - US$129 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America - Austin - Northwest - Lakeline Mall Texas
,
Extended Stay Austin
,
Austin Extended Stay
Location
United States > Texas > Austin
Photos
Traveller (25)
Room & Suite (22)
Dining (1)
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Questions & Answers
Ask a question
Jeanna P
8 July 2017|
AnswerShow all 6 answers
Response from Sheila W | Reviewed this property |
Hello, I found the staff to be professional and willing to help when asked. They were not quite as effusive as some establishments but I was comfortable and happy with the service.
0
Votes
Jeanna P
8 July 2017|
AnswerShow all 3 answers
Response from Erikyanz73 | Reviewed this property |
Yes
0
Votes
Room Tips
"Look for another hotel"
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"find another place"
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"The back of the hotel faces a college campus and is much quieter than the highway side."
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"Accessible to Cedar Park, Round Rock and Lakeline Mall. Right at Hwy 183 and 45 toll."
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