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Room was nice and comfortable and clean. Bathroom door didn’t lock and entire hotel reeked of marijuana. I mean it permeated everything. Front desk clerk very friendly and helpful. Certainly could have found a better place, but we’ve also stayed in worse. Strictly ok; can’t...More
Response from countryinnaustintx, Hotel Manager at Country Inn & Suites by Radisson, Austin-University, TXResponded 6 days ago
Thanks for choosing the Country Inn & Suites, Radisson, Austin.
Appreciate your feedback and telling us what you liked and disliked during your stay.
We shall work further to improve the amenities and hospitality based on your observations.
Hope to welcome you again...More
Country Inn & Suites have really stepped up their game. This particular hotel in Austin was spacious, clean, and simple. Fridge and microwave came in the little kitchenette as well as a couch & chair double beds and there was still a lot of space....More
1 Thank LadyT_speaks
Response from cx_astn, General Manager at Country Inn & Suites by Radisson, Austin-University, TXResponded 10 July 2018
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us.. We look forward to your next stay.
The hotel is franchise runner that why they do not care how you are there. Hotel room
is very very nice that exceeded our expectations. My business colleagues are surprised about the hotel room but we fled away from their horrible breakfast that is like...More
Response from countryinnaustintx, Hotel Manager at Country Inn & Suites by Radisson, Austin-University, TXResponded 1 week ago
Thank you for the stay at the Country Inn & Suites, Radisson, Austin
We regret the all-around mess as per your observations.
Guest satisfaction is one of our primary responsibilities and there has been a serious breach.
Regret your bad experience with breakfast....More
Reviewed 4 weeks ago
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Response from cx_astn, Manager at Country Inn & Suites by Radisson, Austin-University, TXResponded 4 weeks ago
Several things in the room were broken, counter top, missing moldings, door catch. The room was NOT what I would consider clean. The front desk staff was not helpful, very indifferent. The location has a lot of construction and is in a VERY seedy part...More
Thank heather k
Response from cx_astn, Manager at Country Inn & Suites by Radisson, Austin-University, TXResponded 3 October 2018
Dear heather k,
We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments about cleanliness as a training opportunity with our housekeeping team. In terms...More
Response from Melinda S | Reviewed this property |
As others have reported - the room has a small refrigerator, a microwave and a sink area. It also has a two cup coffee maker, which of course can be used for tea or other items you may supply as the daily provision is enough... More
As others have reported - the room has a small refrigerator, a microwave and a sink area. It also has a two cup coffee maker, which of course can be used for tea or other items you may supply as the daily provision is enough for two, if I remember correctly. I do not recall that there were any dishes, glass, silverware or cooking utensils at all except for a couple plastic spoons, maybe, to stir coffee with. You of course, need to be aware that facilities such as this aren't really set up for much cooking, whatever the style, and that cooking odors might be the largest problem. For instance, I probably would not consider fish, cabbage and certain spices which can be offensive to some, particularly where you do not expect them. This does not have an exhaust fan in the cooking area. Some of the hotels that have fully stocked kitchenettes may be better choices.
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"Get the Jr Suite if you have family. the extra space is essential"