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Extended Stay America - Austin - Arboretum - North

ExtendedStayUS$115*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Austin - Arboretum - North
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48 Reviews from our TripAdvisor Community

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Showing 47: English reviews
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Fort Worth, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

I guess it's true that you get what you pay for. Upon my check in I opened my room door and was greeted by a strong odor of weed. The TV was on and the bed was not made. There was food out in the kitchen area and it became quickly apparent that there was still someone staying in this...

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Helpful?
Thank victorneil
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Feedback is an important tool for us, and we appreciate that you shared your experience regarding your recent visit. We apologize for the error made by one of our staff members. Although very rare, accidents do happen. We already revisited our protocols with our staff members to be sure we are all taking the extra care when assigning suites to...

Aurora, Canada
Reviewed 22 April 2017

On the positive side the room was clean and the bed was comfortable. However, I ran into two major problems: 1) I couldn't get the shower to work my first morning. I eventually found out you need to crank the shower faucet several times (many revolutions) before you get a trickle of water coming out. The person at the front...

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Helpful?
Thank Rick-the-UX-guy
00esa, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your candid review and for letting us know that your overall stay was enjoyable. Our team's first priority is exceptional service to our guests, and we obviously missed the mark. We regret our staff did not promptly respond to your requests and apologize for the inconvenience. We are also sorry for not being able to impress you...

Plano, Texas
Reviewed 1 April 2017 via mobile

My parents and I came down for one night and requested a queen bed/hideaway couch. The couch did not come with sheets and the blanket I asked for had cigarette burns in it. The shower curtain also had mold. The continental breakfast was not worth it - oatmeal and granola bars. The front staff are on their phones whenever we...

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Helpful?
Thank Kristin J
00esa, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Feedback is an important tool for us, and we appreciate that you shared your experience regarding your recent visit. We apologize for the error made by one of our staff members. Although very rare, accidents do happen. We already revisited our protocols with our staff members to be sure we are all taking the extra care when assigning suites to...

Reviewed 1 March 2017

I have to say that this is a great location in a great area of Austin. The rooms are a nice size and the kitchens make them perfect for long term stay. Monica at the front desk is the absolute best thing about this location. She knows you by name and will take care of anything you ask. She makes...

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Helpful?
Thank Kimberly D
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

It is so rewarding to read that you had an excellent stay at our hotel. Thank you for your comments. I am proud of Monica for being able to assist you so well and for making a positive impression. She will be informed of your kind comments. Thank you again for sharing your experience with us. We would love to...

Chicago, il
Reviewed 17 November 2016

It was a truly disgusting experience. The room smelled like someone had been cooking fish in it for weeks. The smoke detector was hanging from the ceiling. The carpets and chairs were stained with who knows what. Shower caulking black with mold, barely any water pressure and the ceiling in the shower was also molding. If every room in town...

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Helpful?
Thank Peter L
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Your review recently caught my experience. I am disappointed to read your comments about your stay, especially about the maintenance and cleaning issues you stated. Our staff have been addressed on the proper cleaning and maintenance that must be maintained at our property. If you have any additional feedback, please reach out to me at asa@extendedstay.com. We do hope you...

Seattle, Washington
Reviewed 14 November 2016

This was probably the worst hotel I've ever stayed at. Poor lighting going into the building which made me concerned coming and going. Room had an odd odor like they were trying to cover somethingup. Roof leaked and had water dripping into the room.

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Helpful?
Thank jennyleberhard
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. I am so disappointed that you had a bad experience. Please accept my apology. I discussed your comments with the team, and we are going to work very hard to ensure the hotel's cleanliness and room condition is maintained at all times. We will also look into the poor lighting that...

Brenham, Texas
Reviewed 6 November 2016

It was OK. From the outside this place looks OK, but once you enter your room it's a bit of a different story. Looking at the room when I entered it I was not impressed by anything. It was appointed with very average and dated amenities, but it was clean and comfortable.

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Helpful?
Thank gravenmier
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

We appreciate you taking the time to share your experience. I am glad you were pleased your accommodations were clean and comfortable, but disappointed you felt it was dated and average. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Little Rock
Reviewed 1 November 2016 via mobile

This Extended Stay is nothing special, but is clean and convenient to ACC, The Domain and the Mopar Expressway. The rooms are small, but well put together. You have a small kitchenette and can have cooking utensils/eating utensils and a coffee pot if you ask for them. Internet and AC worked fine. Shower and sink drains were sluggish. There were...

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Helpful?
Thank nj50
Nashville, Tennessee
Reviewed 31 October 2016

This hotel was not worth the money in my opinion. Although the staff very very courteous you had to repeatedly ask for things for your room e.g. coffee maker, hairdryer, etc., all which were advertised as having on the internet. Old but clean.

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Helpful?
Thank robynm647
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. I am proud to read your remarks about the staff. However, I am very sorry that that you were inconvenienced by not having those items in the room. However, we offer those items upon request and I am sorry this was not communicated to you at check-in....

Reviewed 26 October 2016 via mobile

This place has gone downhill. Stayed here little over a year ago and much has changed. My room smells like a mix between a kennel and a nursing home. The carpet is heavily stained and the general appearance of the room is run down. There is old furniture outside near the entry and the grounds are poorly kept. I saw...

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Helpful?
Thank Sypherd
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. The conditions that you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to focus on those issues and work hard to clean up all hotel areas. Thanks to your feedback, we can continue to work on providing an...

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11/06/2017 12/06/2017
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Near Extended Stay America - Austin - Arboretum - North

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Austin - Arboretum - North

Address: 2700 Gracy Farms Ln, Austin, TX 78758-2964
Region: United States > Texas > Austin
Price Range: €75 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - North 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Austin
Austin Extended Stay
Extended Stay America - Austin - Arboretum - North Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Arboretum - North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shady hotel even though it's located right next to The Domain.”
victorneil, 24 Apr 2017 | Read review
“A lot of rooms but are very spread out over a large area. No elevator for 2nd floor.”
robynm647, 31 Oct 2016 | Read review
“Stay someplace else.”
tdrew55, 26 Apr 2016 | Read review
“For the lobby and gym, stay in the main building. The back building faces an undeveloped area which provides a decent view.”
tstandr, 30 Oct 2015 | Read review
“rear end of hotel is quiter”
LuLu4472, 25 May 2015 | Read review
5 of 5
ExtendedStay
US$115* /night
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Prices are for 1 room, 2 adults
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