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Extended Stay America - Austin - Arboretum South

PricelineUS$81*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$81*
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US$82*
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Extended Stay America - Austin - Arboretum South
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73 Reviews from our TripAdvisor Community

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Showing 73: English reviews
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Houston, TX
Reviewed 3 days ago NEW

Management apparently is not too concerned with upkeep and maintenance here. There appears to be a lack of supervision and quality control of the housekeeping staff. We had to ask for toilet paper roll and clothes hangers. The back of the dresser was off and the bed lamp did not function. Cleanliness issues in bathroom and kitchen areas. Free breakfast...

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Helpful?
Thank Bobby J M
00esa, General Manager at Extended Stay America - Austin - Arboretum South, responded to this review

Bobby, thank you for evaluating your stay. You are absolutely correct to expect a well-maintained property, and I apologize for failing to provide that for you. We are taking steps to ensure exceptional customer service and impeccable attention to detail in all areas of our property. It was good to have you here, and we hope you will give us...

Reviewed 2 weeks ago via mobile

Stayed here for three days and it is not the cleanest....even though it's in a decent area the people are unprofessional and the cliexnts is shady. The cleanliness was average and breakfast was coffee and granola.

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Helpful?
Thank Crystal E
Laredo, Texas
Reviewed 3 weeks ago via mobile

The most unprofessional staff from upper management down. I was rudely greeted by the front desk employee while on their cell phone taking a personal call, who appeared irritated because I had to repeat my name and/or reservation information because they could not hear over the sound of the person on the phone (again personal call). I kept my cool...

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Helpful?
Thank rortiz0886
Halifax
Reviewed 21 March 2017

Dirty, disgusting, unsafe, we did a 180 and left immediately. It had a terrible odor, the room was disgustingly dirty, there was not any bedding, mold in the showers, there weren't any towels, the fridge was disgusting, hot knife marks on the counter, the outside was disgusting and the hookers outside were looking for a place to stay

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Helpful?
Thank WizardScott
Houston, Texas
Reviewed 20 March 2017

Linens where not changed, no pillows, dirty carpets, no towels and overall stinking inside. it was one of the worst experience staying there. kids were nauseated . No lobby and the breakfast sucked. Never will stay there again.

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Helpful?
Thank ashishdxb
Reviewed 15 March 2017

Reserved non-smoking room and I got a smoking room. It was disgusting on so many levels. Never going back again. The floor was filthy and carpet and bed had a stench of oldness and abandonment. The coffee was great, and the managers were very kind.

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Helpful?
Thank Kevin H
Reviewed 5 March 2017

So the best way I can describe it is this feels more like a $20-$30 a night place vs the $80 that it is. Sheets were dirty. Had me worried enough to sleep with a towel over the pillow and outside of the sheets. Kitchen appliances were stained. Room smelled like smoke even though it was a non smoking room....

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Helpful?
Thank Brian M
Dallas, Texas
Reviewed 27 January 2017 via mobile

I'm not one to take the time out of my day to make a review but I think people should know about this place before booking. I saw some reviews before booking this place and I was just hoping we would have had a decent room like some reviews described but that did not happen. There was someone else's hair...

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Helpful?
Thank Kymber11
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

We appreciate you bringing your concerns to our attention. Please accept our most sincere apologies for all of the issues you have brought to light during your stay, especially the bedding and the privacy of your room. To prevent this from happening again, our team will be retraining on the proper housekeeping procedures and also how to ensure each room...

Mechanicsville, Virginia
Reviewed 18 January 2017

+s: Bed was comfortable, queen studio sufficient for two people, pleasant employees, light breakfast of granola bars, instant oatmeal, and small muffin, great price compared to other area hotels, liked having a fridge and microwave (didn't use stovetop.) -s: Difficult to locate staff to check in - waited for 10+ minutes and no one came so I had to return...

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Helpful?
Thank Csquaregirl
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read that you were pleased with the room, our staff and our other amenities that we are able to provide. The situation you described regarding the elongated wait time in the lobby is truly regrettable. We are very sorry for...

Keizer, Oregon
Reviewed 3 January 2017

truly all accommodations were adequate except for the pervasive smell of stale smoke. Breakfast coffee was quite weak, but room was fairly clean, and bathroom was adequate. sheets towels, and bed were adequate..

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Helpful?
Thank pwolfh

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Austin - Arboretum South

Address: 9100 Waterford Centre Blvd, Austin, TX 78758-7674 (Formerly Homestead Studio Suites - Austin - Arboretum - South)
Region: United States > Texas > Austin
Price Range: €70 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum South 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Homestead Austin / Arboretum Hotel Austin
Extended Stay America - Austin - Arboretum South Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Arboretum South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5
Priceline
US$81* /night
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Booking.comUS$82
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Prices are for 1 room, 2 adults
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