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Extended Stay America - Austin - North Central

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Traveller (63)
Room & Suite (30)
Dining (3)
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Overview
  • Excellent10%
  • Very good9%
  • Average8%
  • Poor20%
  • Terrible53%
Travellers talk about
“great room”(2 reviews)
“esa”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (152)
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Reviewed 22 January 2018

It was a very unpleasant stay, It looked like the room was being worked on.The phone did not work, lamps were not working, living room heating unit was not working. Floors were full of paint, dust and pieces of tape. Televisions did not have remotes.More

Review collected in partnership with Extended Stay
Thank doloresr938
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 23 January 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 18 December 2017

I made a reservation at this hotel on 09/11/17 and was advised of the cancellation policy on the phone. I should have heeded the warning about the cancellation policy before giving my credit card info, but I needed a place to stay since I was...More

Thank TJ M
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 19 December 2017

Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until...More

Reviewed 14 December 2017

I thought it was far enough away from the City. Good central location. Close to the old airport area very close to campus UT. It is a big property ended up in the back and never viewed staff for the entire stay.More

Review collected in partnership with this hotel
Thank King L
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 15 December 2017

King, thanks for evaluating your experience at our hotel. We are glad to know you liked our central location and had a comfortable stay with us. Also, your feedback is of utmost value so it has been discussed with our team to step up their...More

Reviewed 14 December 2017

Great room, good location, friendly and professional staff. The room was clean and had a nice, relaxing view. The check in was quick and the staff were very accommodating when we asked for extra sheets, covers and pillows. Pretty much is all you need from...More

Review collected in partnership with this hotel
Thank 300alfredoe
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 15 December 2017

Thank you for being our guest and leaving a review. We are thrilled to read to read you enjoyed your stay thoroughly and that our facilities along with our service were to your satisfaction. On behalf of everyone here at Extended Stay America, we thank...More

Reviewed 13 December 2017

No blankets on bed, could not get towela or wash cloths until 3am. Room was filthy & had no soap or shampoo. Room was completely dark due to multiple lights either broken or having burnt out bulbs. Reports of problems got me zero results!More

Review collected in partnership with Extended Stay
Thank howardl897
Response from 00esa, Manager at Extended Stay America - Austin - North CentralResponded 13 December 2017

Thank you for your visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$69 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$69 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (63)
Room & Suite (30)
Dining (3)
Pool & Beach (3)
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