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Traveller (395)
Room & Suite (249)
Pool & Beach (70)
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Overview
  • Excellent66%
  • Very good22%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“wet deck”(15 reviews)
“trace restaurant”(15 reviews)
“bliss products”(16 reviews)
AMENITIES
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from W Austin
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Rooms
2 Jul3 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,293)
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Traveller rating
806
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806
284
99
46
36
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All reviewswet decktrace restaurantbliss productscorner suiteliving roomhip hotelmoody theaterchocolate covered strawberrieslounge areafour seasonslady bird lakehotel barheart of downtownlive musictown lakevalet parkingfitness center
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21 - 25 of 1,271 reviews
Reviewed 7 May 2018

Great location, comfortable room, great layout (plugs, USB, HDMI). I found the downstairs layout a bit of a maze! Great fitness centre with a full range of machines, nice food (not cheap). I liked the place a lot, I was annoyed by the $40 parking...More

Thank CitizenDave
Response from TeamMarriott, Manager at W AustinResponded 7 May 2018

Hello CitizenDave, Thank you for choosing to stay with us. We are thrilled to know that our location, facilities and room exceeded all your expectations. However, we are sorry that you were disappointed with the parking fee. We look forward to welcoming you back soon....More

Reviewed 6 May 2018 via mobile

I stayed here for two nights while visiting Austin on a business trip. The inside of the hotel is beautiful, the pool is nice in the fitness area is pretty large. Everyone is extremely helpful and attentive to your needs. They also have a nice...More

Thank SammiDeRosa
Response from TeamMarriott, Manager at W AustinResponded 9 May 2018

Dear SammiDeRosa, Thank you for your valuable feedback about the W Austin. We are glad to know you liked the service provided by of staff and had an overall enjoyable stay. However, we are sorry you were disappointed with the mattress in your room. We...More

Reviewed 2 May 2018 via mobile

I spent the last two days at this hotel and was very disappointed. I am a big fan of the Westin brand but this hotel certainly does not live up to that expectation. The hotel, being a LEED silver green hotel has many dark spaces...More

Thank Allan S
Response from TeamMarriott, Manager at W AustinResponded 3 May 2018

Hello Allan S, Thanks for choosing us and taking the time to leave a review. We are sorry for the issues you had with our Talent and the green aspects of our hotel. We aim to give each guest the absolute best service possible and...More

Reviewed 30 April 2018

STOLE MY MEDICATION. As an active duty military personal let me be heard. PLEASE DO NOT DO BUSINESS HERE. I came in for an important stay. I had called ahead and tried to make arrangements so i could have a small comfort when i arrived...More

1  Thank Chantel R
Response from TeamMarriott, Manager at W AustinResponded 3 May 2018

Hello Chantel R, Thanks for choosing our hotel. Our top priority is customer satisfaction, and we failed to deliver in several ways while you were our guest. Your candid feedback will be used to help us improve our customer service and better serve future guests....More

Reviewed 25 April 2018 via mobile

We were greeted by Dwayne, the doorman, who was cheerful, smiling, and respectful. He made a point to introduce us to one manager, Chris, who assured me that if we needed anything, we could call him. That first interaction made me feel comfortable and at...More

Thank Jessica M
Response from WAustinMgr, Manager at W AustinResponded 26 April 2018

Thank you Jessica for being our guest, and we appreciate your feedback on your recent experience. Guest safety is a top priority for W Austin, and we hope to have you back with us again. Best, Frank Everet, W Insider

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$260 - US$514 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Austin
#6 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#11 Business Hotel in Austin
#14 Luxury Hotel in Austin
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$260 - US$514 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Austin
#6 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#11 Business Hotel in Austin
#14 Luxury Hotel in Austin
Room types
Suites, Non-Smoking Rooms
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Traveller (395)
Room & Suite (249)
Pool & Beach (70)
Dining (50)
Amenities (61)
Business Centre & Event Rooms (1)
Questions & Answers
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paulsbae
24 December 2017|
AnswerShow all 2 answers
Response from WAustinMgr | Property representative |
We only require a $100 nonrefundable pet deposit plus $25 per night. We love when pets visit, and we'll be here to welcome you all then. Best, Drew McQuade, General Manager
0
Votes
scmiami
26 September 2015|
AnswerShow all 3 answers
Response from Roman X | Reviewed this property |
They charge a fee...but I recommend joining SPG. They give you good extra perks like free wifi and you can earn free nights.
0
Votes
M1029
30 March 2015|
Answer
Response from WAustinMgr | Property representative |
Hello-- we look forward to welcoming you here soon! We do have two neighboring garages, however both vary depending on City events specific to their overnight parking rules, so our suggestion would be contacting them... More
0
Votes
Room Tips
"The higher the better for the view!"
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"High floor away from elevators"
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"Go someplace else!"
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"Choose a different hotel ..."
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