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Courtyard Austin-University Area

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Traveller (45)
Room & Suite (29)
Pool & Beach (2)
Overview
  • Excellent23%
  • Very good23%
  • Average28%
  • Poor11%
  • Terrible15%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (173)
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All reviewsaway from the roadgreat view of downtownhand towelsmarriott pointsthe hotel parking lotfrontage roadsmall fridgerooms are comfortableroom numberthe hotel stafflight sleeperpleasant stayfront desk staffgreat customer serviceeasy accessfitness centerhappy hour
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91 - 95 of 168 reviews
A TripAdvisor Member
394
Reviewed 2 August 2016 via mobile

I stayed here on business and it fit the need nicely. Everything went exactly like you'd expect. I checked in and didn't have any other need to talk to anyone else. Hot water was instant, bed was comfortable and the tv worked. There's no free...More

Thank A TripAdvisor Member
Management response:Responded 3 August 2016

That you for your comments. We are a continued work in process and it is nice to here that we are slowly getting there. Courtyard hotels do not offer free breakfast. The Marriott brands with free breakfast will be Fairfield Inn, Spring Hill Suites and...More

Reviewed 24 July 2016

They promptly switched out feathered pillows for polyester filled, and brought extra towles. We then went to dinner and the outdoor pool and returned too late to switch rooms. The beds both sloped in the middle giving us a terrible night sleep. Not sure if...More

Thank b4patti
Response from william d, General Manager at Courtyard Austin-University AreaResponded 25 July 2016

I am sorry that your stay was not up to your or our standards. We are in the process of upgrading our elevators as well as working on continued improvements of the hotel's rooms and services. Please try us again when you are in town.

Reviewed 13 July 2016

Confirmation #82022052 | Courtyard Austin-University Area I have already reported this to the on-site manager, as well as through your social media channels. However, to date, I have not received a response or our request. On July 5, around 2:00, my 8 year old son...More

Thank Clayton G
Response from william d, General Manager at Courtyard Austin-University AreaResponded 25 July 2016

I apologize for the quality of service you received. We are making huge efforts in retraining our staff as well as continuing to work through renovations to fix issues such as the ones you experienced. I have also shared your feedback with my staff in...More

Reviewed 6 July 2016

The Courtyard Austin-University Area is so atrocious that I will never stay in a Courtyard again anywhere in the world and my wife and I know hotels as we travel extensively and have stayed in hundreds of hotels. Marriott has 19 chains in their portfolio...More

Thank HarFrancisco
Response from Nancy H, General Manager at Courtyard Austin-University AreaResponded 12 July 2016

We are sorry you did not enjoy your stay. We are working to improve the elevators which are original to the building. The hotel renovation was completed in 2015 to reflect a more modern and clean lines look. We will address your housekeeping concerns with...More

Reviewed 6 July 2016

The facilities are in good condition. The room we stayed in was very clean, the staff is friendly. The location gives fast access to downtown Austin. Traveling down I35 is always slow... but that is true no matter where you stay..

1  Thank Lou C
Response from Nancy H, General Manager at Courtyard Austin-University AreaResponded 12 July 2016

Thank you for choosing the Courtyard Austin-University Area. We appreciate your business. We are so happy you found our location an easy commute to downtown Austin. We pride ourselves in providing clean and comfortable rooms. We look forward to seeing you again!

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Dry Cleaning
Banquet Room
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$123 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$123 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (45)
Room & Suite (29)
Pool & Beach (2)
Dining (1)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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396george1967
6 February 2018|
Answer
Response from James P | Property representative |
Key cards are used to enter property after hours, but not necessary for elevator transportation once inside.
0
Votes
Room Tips
"Stay somewhere else"
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"No specific tip. The rooms are all nonsmoking."
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"Bed are nice and soft, AC blows nice, Quite rooms and friendly staff."
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"do not face the highway"
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