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Stayed in Austin while visiting my son at Ft. Hood. We had a very nice stay, except for two things.
The Pros: Clean, comfy, quiet rooms. Staff is friendly and efficient. Good location as it has easy access to the highway to get anywhere.
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 12 January 2015
Thank you for your recent feedback and your decision to stay with us! I am glad that you had an overall good experience, but frustrated to hear about your issues with the coffee service. As a principle, we normally have our coffee available 24 hours...More
Austin is beautiful and so much to see yes, but this is about the hotel.
Very nice staff. Refreshing environment, fairly renovated lobby. Good view. Two issues:
1. They've updated everything pretty nicely expect for the elevator, lol, I feel like this elevator was commissioned...More
Thank Shaun G
Response from Natalee U, Assistant General Manager at Courtyard Austin Northwest/ArboretumResponded 7 January 2015
Thank you for choosing to stay at the Courtyard Austin NW/Arboretum! Thank you also for your feedback, as it ultimately allows us to better our property for our guests. I will make sure that the issues you experienced with our elevator are looked...More
We stayed there Halloween,,, If ya can make Austin 6th street on Halloween evening,,,, DO IT. It's a FREAK SHOW out of this world experience.
There were kids down there in strollers,,,,,, No way I would do that. But to each their own.
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 17 November 2014
Thank you for your kind words and choosing our hotel for your Halloween people watching experience. We hope that our staff has the option of welcoming you back again soon to the Austin-area!
We stayed here for ACL Fest - it's a 20-30 minute drive to downtown depending on traffic. And traffic in Austin can be horrendously slow!
The room was a little dated. The AC unit hummed the whole time. When the wind was blowing the windows...More
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 24 October 2014
Thank you for your feedback and for choosing us for your ACL lodging needs. Please accept my sincere apologies that the stay did not meet your expectations. We strive to provide exceptional service and amenities, but unfortunately we fell short on this stay. I will...More
This hotel is in urgent need of refurbishment. Rooms and facilities are very outdated. It is still 'brown and orange'. Bathroom tap leaks and comes of the wall. Floor is full of stains that weren't properly removed. The activities of those in the bedroom above...More
1 Thank Robin C
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 15 October 2014
Thank you for your valuable feedback. I am very disheartened to hear that your experience fell so short of your expectations. Traveling should be an enjoyable experience with minimal stress and we unfortunately were not able to meet this for you. Would you be...More
US$99 - US$234 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin ,